Loved the location, very convenient. Staff was great. Room was comfortable. Breakfast is decent enough. The woman who attends the breakfast bar is very nice. Bed was comfortable when most hotels these days make you sleep on plywood like mattresses.

The pool is a bit dated. The shower curtain was rough and not effective at keeping water off the floor. Some minor tweaks this could be a fantastic hotel. Price is a bit high for what it is currently

5 starts is an insult. From the moment we walked in we were greeted with the smell of clean right away. The entire staff all carried a welcoming smile, very professional, took care of everthing. BREAKFAST - FANTASTIC! The most kind little lady prepared the whole thing. The eggs were not the typical disgusting hotel eggs. These were seasoned, fluffy, and delicious. Many types of fruit, fresh breads and danishes, many choices to suit many dietary needs. The kitchenette is connected to the lobby and stayed open 24 hours! The coffee was always fresh. ROOMS - clean, fresh bedding. Lots of pillows. The refridgerator was a nice size to hold leftovers. There are picnic tables and grills in a nice shaded grassy area toward the back of parking lot. Thanks to all for making our stay one of the best in a while.

More beverage options in the vending machine.

The woman at the front desk (I think her name was Toni?) was very kind and professional. I got locked in my room and got locked out of my room. She was so quick to come and grease my door so it didn't get stuck (and it worked). The breakfast buffet was delicious. Food was hot and everything was clean.

The little things get overlooked. The hair dryer was covered in sticky goo. When I opened up the keurig, the part where water is poured was covered in a white residue. I was afraid someone had maybe tried to mix in crushed pills with the water when making coffee (that's what it reminded me of since I work in the mental health/substance use field). So, I didn't use the keurig. Otherwise, everything was fine. Also, I think it would be great if you had outlets for USB chargers/cables.

We've stayed at a number of these mid-level hotels, and this was one of our best experiences ever. The bed was wonderfully comfortable (usually not the case), the room was larger than usual and quite pleasant to spend some time in, even the side chair was great (which is hardly ever the case, most are awful). The selections available at breakfast as well as the quality of the items were definitely above average, kudos for that.

I have to assume that the street layout in the part of town the hotel was located in was designed at 3:00 in the morning by some people who were drunk. If you're not a local, it can be very confusing. Fortunately, traffic tends to be relatively light. Clearly not the hotel's fault, but this is where the hotel is situated.

I really liked this place. Happened to stay with them on a cold February night and was offered a fresh cup of coffee on arrival. The lobby is intimate (as a smaller town hotel’s should be) with a front desk manned by seasoned staff who know the property and the area (the woman who checked me in explained how “Olean” derived from the word “oil,” the region’s original industry). The hotel sits at an attractive perpendicular to the highway and boasts mountain views from behind. It’s just a mile in opposite directions to Olean and Allegany, two attractive towns with good bars and restaurants and indeed a dry-cleaner (where I had my clothes before heading back to Europe) and a barber (as I wanted to spruce up after 3 weeks on the road) – the hotel staff helped me choose both of these. The pool was the perfect size and after a simple but very tasty breakfast I had a nice swim before hitting the road. More generally Best Western is onto something with its new “Plus” brand, indicated by red logo rather than blue. Whereas traditional Best Westerns vary greatly by footprint and amenities, the “Plus” uplift is something more 21st century standard but with the same welcoming atmosphere. Home office clearly applies pressure to franchisees, as the man who checked me out explained that the Olean property will upgrade TVs to 60-inchers by yearend, although the TVs already there are excellent. It’s part of this nearly 80-year old American chain’s bid for the new generations of traveler, where they’re doing a bang-up job.

I really have no complaints. If I had an extra compliment, the woman who checked me in on the night of 12 Feb and the man who checked me out on the morning of 13 Feb each had such good energy and were outstanding people of the type you know when you meet them. They were professional innkeepers, proud of their jobs and looking to make guests happy and comfortable.

The breakfast options were excellent. The staff were all so polite and cheerful. The room was tastefully decorated and clean. The pool was nice and they provided plenty of towels. I would definitely recommend this facility. Thank you Best Western.

It wasn't a huge issue, but because we were in a room close to the reception area, it was a little noisey.

I really enjoyed the hotel's location, which was perfect for exploring the surrounding area. The staff were friendly and helpful, and the room was clean and comfortable. The breakfast was also a highlight, offering a great variety of fresh options.

One downside to our stay was that the swimming pool water was quite cold. When we inquired about it, we were told that the heater was broken, which was disappointing as we had been looking forward to using the pool.

The staff was the most wonderful people we have met in any of or stays, Mary welcomed us when we arrived and made the extra effort to ensure we were comfortable. Amber and Reba always asked how we were doing and if there was anything they could get or do for us. Kim cleaned our room and took the time to make it special with the linen being folded and fanned normally seen in 5STAR resorts. Paula ensured we were taken care of on the night shift even though the pool was being serviced. Great coffee with their new machine and breakfast did the job. we will definitely be staying here again

Nothing

Breakfast was pretty good and the Ladies tending to the area were on point, keeping everything clean and stocked. The area is on the small side so you are at the mercy of others curtesy and, manners. The staff was A Plus, very friendly.

The king size bed we had was not particularly comfortable for side sleeping. There is actually a foam topper but it does not compare to memory foam, if their mattresses are in need of the extra layer, it may be time to replace them. If you prefer a soft mattress, these are not it.

Practical facilities. Spacious room. Good fridge. hot water for drinks available all day Staff very helpful. Plenty of towels.

Unable to open windows. Bath needed resurfacing; No toilet brush to clean toilet when needed. Coffee machine in room made terrible tasting coffee. ? needed a clean out. Pool room far too hot. breakfast ok but all bit synthetic. breakfast meats horrible. pancakes from very synthetic batter mix; omlettes from powdered egg. and no maple syrup!