Location. Staff and the reception

Unfortunately We experienced a great deal of noise during the night from a neighbouring room for about 4 hours, The noise was that loud from inconsiderate people who were congregating in a single room and were talking and laughing all night. It ruined our stay. The reception staff have promised to compensation with a full or partial refund through booking.com

Although close to the Dartford crossing the hotel is in a nice position within green space. There is plenty of parking which is a bonus although there is a charge of 5 pounds per 24hr period. Staff were very welcoming and friendly upon arrival. We felt like regular visitors. Everything was clean and well maintained. Our room (338) was situated on the top floor and to the rear side of the building. Nice and peaceful In the evening we decided not to venture out but to have a meal at the in-house restaurant. We were pleasantly surprised by how tasty our meals were. Lasagne and Hunters Chicken. Good portions. Again, serving staff pleasant. A very enjoyable stay.

Everything was great. Thank you

Good big room, with view of the Dartford crossing (QE2 Bridge). Well sound-proofed windows. Great value for 65 quid incl a good cooked breakfast/sundries. I gather it's often much pricier though. Staff nice and friendly. Didn't realise it's a franchise, so maybe a smaller company means less corporate in staff attitude. Small desk and a chair, which is always a bonus. Very large bed. Plenty of pillows.

Restaurant/bar/breakfast area was a bit cold. Room was a bit cold until warmed up by the aircon. I'm not a fan of aircon. Access for pedestrians is a bit of a pain, as there are no gates in the perimeter fence (presumably a security thing), and you have to walk round and come in via a road. Funny how it's assumed everyone drives to hotels (I walked from Dartford Station, about 25 mins).

The room was a decent size; the bed was huge, granted it was two beds put together, but it was a great size. Dove soap, body wash, and shampoo were available, and they also offer hygiene products upon request, giving me more than many budget hotels. Breakfast was also included, which is great. Bars open all night and cheap parking

The only downside is the price for pets; £25 per pet is steep, especially compared to other places we've stayed. I appreciated the cute dog goodie bag provided, it's super cute, but I couldn't find any information on the site about the pet charge, nor was there an option to add a pet to my booking to see the cost.

Staff were so friendly and helpful checking us in early as my daughter was unwell. Although room service isn’t offered, we could take food from the restaurant up to the room or they were happy for us to have takeaway delivered to the hotel. The hotel was quiet. The beds were so comfortable, efficient air con but option of opening the windows which is rare in a hotel nowadays. Free breakfast had an excellent choice and overall an excellent value for money stay.

A little traffic noise when windows are open due to the location.

Clean environment and helpful staff

Everything is good. However, I think the hotel needs to improve on the breakfast menu with variety of meals instead of offering the same thing every day. Secondly, the hotel should bring back the phones to the rooms. If not for any reason, but for the sake of the guests in case there’s an urgent need to reach the front desk, especially for guests who come from outside of UK.

The hotel was very modern, clean and the rooms were excellent. We liked the room the minute we walked in. The bathroom was designed like a wet room, a welcoming change for a room with a shower cubicle, accompanied with limescale, mould and the inability to move whist in the shower. The breakfast was amazing, plenty of choice , the food was fresh AND hot. (Very rare in quite a few hotels)

Bar area needs more relaxed seating for evening relaxing / drinking. Visited the bar (evening) and the few sofas etc were taken. Did not want to sit at an eating table , felt separate from the bar.

The staff was very good with good customer skills. Breakfast was good with good selection but there were no mushrooms. I chose the view where I could view the bridge and loved it. I liked the fact that I could choose which floor to be on, and which view I wanted. That was real good.

room was nice, comfortable, however the pressure of water in the shower was very low and didn't get a very good shower as I would have liked. The sink had a smell, ..... The white voila curtain had a stain, the duvet cover was torn at the sides, the room was cold although I turned off the AC Tea/Coffee selection didn't have hot chocolate sachet but had that at breakfast so its okay.

I found the staff were concerned that I was made to feel comfortable and the room was quiet and well equipped with those little extras such as tissues. The breakfast was exceptional with a good selection of nutritional food.

The location, unfortunately, is situated on a busy road interchange which became very congested, taking over 2 hours to reach the hotel over a 2 mile journey.

friendliness of the staff they became family as i was there for 3 nights . the room was clean i requested for take away breakfast as my programme was starting at 5am everyday and my packed meal was nice

I should have requested for a bath tab as one cannot relax in a shower but this was my own fault .Basically I don't have much which i did not like .The snacks were a little dear but this is expected in a hotel .