The Hilton Tokyo Odaibo is a little bit a way from downtown Tokyo but suited us very well as we were leaving on a cruise. It was also very close to the Rinkai Line which was a short trip into Ginza. We had a teppanyaki meal in the restaurant that was sensational.

Check-in was a bit disorganised, but didn't take too long. We had a coffee in the lobby restaurant that took way too long. There seemed to be a very distinct division of duties water pourers, order takers, order deliveries and payment processors all sticking to their area of responsibility; lots of people running around, but no one looking after customers.

The Buffet was terrific, and the variety was great. I love the attention to detail in all the stations and the cleanliness of the items. The food tasted delicious. The rooms were made perfectly, the view was spectacular, the toiletry amenities were great, and the beds were comfortable. Oh, and the train station is 3 minutes away!

I noticed the Hotel is very busy. Therefore, there is some visible wear and tear. In the lobby, the upholstered chairs are soiled on the arms and seats, and the carpet in the hallways is stained. These are minor details, but Japan and Hilton are very detailed, so I was surprised to see so many discrepancies.

We arrived early in the morning as we came at the end of a cruise. The staff member in reception was extremely helpful arranging our luggage storage and giving us advice and suggestions on where we could catch a water taxi to Senso ji. The room was very spacious and comfortable with a fabulous view over the bay. The hotel is located in a lovely area with great transport links into the city.

Lovely rooms with a good view. They also had Incredible staff - very friendly and well spoken. The location was excellent for public transport and exploring. Very close to shops, landmarks, and plenty to do in the area.

Room was not well suited to a family of 4, despite being told it would be. We were very cramped and the beds took up the entire room except for one skinny walkway. The additional services like spa, pool and onsen were also very expensive ($40 AUD per person, per visit, in the case of the pool).

Oh my, so far I haven't seen such a top level of service in any other hotel in Japan, brilliant communication, super helpful and extremely polite staff. I took King Premium Executive room specifically to enjoy the Rainbow bridge view and I wasn't disappointed. The view is absolutely stunning, better than I expected. The room is huge and quite stylish, clean, pleasant colors of interior. We get a late check out for free and also staff kindly welcomed our request to keep our luggage for a few hours while we had a walk in the area. It's good that there is a taxi always waiting near the enterance so we don't have a mess with booking a car or waste time waiting.

The interior looks a bit old, like from 2000, although it seems they try to renovate it from time to time. The floor and carpet do not look good, there are many marks and spots, definitely need to be cleaned properly or replaced. The bath could be bigger.

Everything is good , view is amazing , room big and close to many places in the city

the only comment the water bottle in the room old style and difficult to open

Location convenient near most of sightseeing places

Housekeeping was lack of baggage racks, strictly only one rack per room. We have kids arrived with three luggage. Requested for two racks, they set the rules no they can only provide one per room with such a huge hotel was quite surprised with such reply, we upgraded to suite room, though is spacious to leave luggage around but having bad back issues, will always try was to comprised the situation. Compared to Hilton Bay hotel we had just stayed a few days before checking-in here the hotel infact provided all three baggage racks without hesitation!

We were on around 8 hotels in Japan, but this was the completely best one. The teams are great and experienced, speaks English well and knows everything! The breakfast was amazing, The services are great! (also the bus from the hotel to the airport really helped us) There is a train stop exactly on the entrance of the hotel which was great and mobile! The rooms are the best, cleaned, Greatest view ever, great facilities and TV. Obviously a 10/10 hotel, worth every single Yen!

We loved everything

It was very great hotel, the view was amazing and the rooms were big, the staff were so friendly, there are three malls at the same area and a lot of restaurants and amusement places.

It may take some time to reach the center of Tokyo and Shibuya, despite of having a train station exactly under the hotel.

What a stunning view looking back over Tokyo. Easy to get to by taxi or train. Very comfortable beds. We had our room set up for 4 - 2 adults and 2 kids - which was manageable in the space. Daiba is a quieter area of Tokyo but well worth visiting as it is a definite contrast.