The highlight of the stay were the thoughtful, friendly and helpful staff. They always went over and above, had suggestions when needed and made us laugh. The property is centrally located, close to parks, the science museum and short ride to the main city areas. It's beautiful to walk around, and the spa offers good massages, jacuzzi and sauna.

The rooms were warm and made it uncomfortable to sleep. Please do something about air-conditioning so that it cools even more. During busy times at breakfast, we felt under served and near closing hours at the restaurant, staff seemed to be rushing us. Although they were courteous, it didn't feel very welcoming at these times. Overall it's the helpful and welcoming staff that makes it a great place to stay and we were grateful and delighted with most of them.

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the property was good. however, they charged almost SR900 more than what I reserved on booking.com.

booking.com showed me price of SR3,600 with taxes whereas the hotel charged SR4,500.

Very professional and pleasant staff at reception and restaurants. Lovely grounds around the hotel to walk around and relax

The food in the reception area could be of better quality

Very warm hospitality and the staff are doing more than what they need to do. Hotel landscape is also out of expectation with beautiful walking path for morning exercise and it's very lovely to hear the birds singing in the morning and seeing lovely garden of roses.

Electricity can be a bit challenging. Sometimes it goes up and down but at least the hotel gets the electricity up back very quickly.

ALL STAFF ARE FANTASTIC AND GORGEOUS, THEY ARE KINDS, POLITES AND READY TO HELP AND FACILITATE THEIRS CUSTOMERS FOR WHAT THEY NEED...... IT'S FULL PACKAGE HOTEL, YOU CANNOT BE DECEIVED AS GEUST...... THE HOTEL IS VERY SECURED, CLEAN, BIG COMPOUND, NICE VIEW OF ADDIS ABABA, DIPLOMATIC AND INTERNATIONAL STANDARD HOTEL..... THANK YOU FOR ALL STAFF, SECURITIES STAFF, CONCIERGES STAFF, FRONT DESK STAFF, RESTAURANTS STAFF, DRIVERS STAFF, ROOMS SERVICES STAFF, ALL OF YOU WAS KINDS AND AMAZING WONDERFUL PEOPLE FOR ME..... I LIKE YOU !

EVERYTHING IS BEAUTIFUL, NICE AND AMAZING

The use of luxurious facilities, the conscientiousness and helpfulness of the staff, and the breakfast buffets, lunch buffets and dinner buffers which facilitate foreigners as well as to feed.

The lack of modernity of the elevators and the toilets in general (old style of toilets 🚽 and elevators without the use of magnetic access cards). Insufficiently equipped gym.

The staff was exceptional and went out of their way to ensure we had a great experience. The restaurants on the property are good. The ability to get out and walk is very nice. It’s a beautiful property that we will stay at again the next time we are in Ethiopia.

This is a stately hotel, with old-school vibes. Location is excellent, in the centre of Addis, but very quiet thanks to the surrounding grounds. The (heated) pool is excellent.

The hotel is at the turning point from quaint to outdated. In five years, it will either have been renovated or will be down a notch or two.

It is located in the middle of city and one of best 5 stars hotel in Ethiopia and the hotel has like auditorium or hall for events, they have free airport shuttle from and to airport 24 hours if you stay there

The hotels managment is very professional and polite but they missed some details like for example the shower is not working properly and toilet door is not closing