Nice Hotel, Friendly staff, Room was big and clean, hotel lobby is beautiful, the restaurant is great and food was good.

The room not have a safe where guests can store their valuables things.

Our stay at the Grand Palace Hotel was truly enjoyable, and we left with great memories of the wonderful hospitality. From the moment we arrived, we were greeted by friendly staff who always welcomed us with a smile. Whether it was the cleaners, restaurant staff, receptionists, or gym attendants, everyone made us feel at home. The service was excellent across the board, and we particularly appreciated the welcoming atmosphere created by the people at the entrance. Each day, we felt as though we were returning to a place of comfort and warmth. During our stay, we were informed that the street in front of the hotel would be fixed soon. Once that improvement is made, we believe the Grand Palace will undoubtedly be the best hotel in the entire city. We thoroughly enjoyed our stay and would rank it a solid 9 out of 10. We look forward to returning and seeing the continued growth of such a fantastic hotel.

Young and very humble, and hard working staff

The management policy that a guest cannot be able to bring in food from outside. What if the guest has a medical condition (such as diabetes) that requires special diet? What about respecting individual choices- what if someone wants to get pizza? The hotel doesn’t have this on its menu. I presume that this is a simple issue for the hotel to rectify.

A very good hotel located just outside the UN compound, ideal for those coming to attend can event there Staff are very efficient and professional. The bed is very comfortable. There is a fantastic gym and steam room. My room also had a great view of the Addis city center skyline.

- The elevator is noisy as its mechanism echoes within the building and regardless of where your room is located. There was late night noise from disrespectful neighbours on my floor, but that’s not the hotel’s fault. - Lighting in the room should be increased

The Spa, and the super friendly staff

Repetitive music in the lobby is a little loud. Its like being in an airport lounge. And the breakfast is seriously overpriced, especially by Ethiopian standards. Other than that, the hotel is amazing and the price for the room is quite reasonable for the quality.

This place truly exceeded all expectations. It felt very luxurious from the moment you walk in. The spa is incredible and I had an amazing massage for an amazing value. Everything on the spa menu is worth it. The gym facilities are more than I could have imagined. They have everything you need for a full workout plus the steam and sauna are really good as well. I'd highly recommend this place. It was about 10 minutes from the airport and the breakfast buffet was really good in the morning as well.

For ethiopian level it's an ok hotel after all. It's not a 5 stars but they try to be at least 4,5. Good room, mediocre amenities, not bad but not 5 stars breakfast, acceptable dinner a la carte. People try to help you. Complimentary transfer to and from airport is a big advantage. Price is acceptable. Most chain 5 stars hotels in Addis Ababa cost much more.

Stupid search everytime at the entrancce. You have to register food (!) and they don't allow you to bring any alcohol. Service level is below 5 stars.

The staff was very friendly and willing to go an extra mile to assist me. I mean Madam Lena and team even bought me body scrubbing gloves since I forgot my loofah 😅...and she even walked me around the neighborhood,sharing good stories with me. I also got a chance to enjoy the steam sauna. I didn't mind their food- they understood when I asked for spicy👌🏾💕🌶️ Room Service was good 💯

My room was not carpeted or air-conditioned as I had thought but they compensated with a heater and an extra blanket...

Very good location in city center, modern and elegant lobby hall with Ethiopian coffee ceremony and restaurant/breakfast room, spacious room with comfortable bed (they gave me a suite as an upgrade), very nice and helpful reception staff, free airport shuttle, good WIFI, there are other restaurants nearby.

The illumination is not sufficient, it's quite impossible to read a book. And there are not enough sockets/power outlets. You cannot open the windows.

Very elegantly furnished. Kind and helpful staff. Restaurant and gym open 24 hours. Very good internet connection. Will definitely come back next time.

The room was a bit basic, with just a small wardrobe and no other storing space (a bigger table would help). Few power plugs, and inconveniently placed (a couple of multiplugs would solve). No hairdryer, and no air conditioning nor any way to let the bath towels dry after shower. Anyway it’s all small flaws that can be easily overcome.