The room was great and staff at reception were very good as per my feedback. However on returning home I was unpacking and realised all my jewellery was missing. I lost 4 pairs of earring, a pair of bangles and two necklaces

Please return the stolen jewellery

Very comfortable, spacious and quiet room with all amenities, good air condition, private terrace, refrigerator, all perfect! Also, very nice outside restaurant area, excellent food, friendly and attentive service!

Management of booking.com procedures need improvement - or, rather, make booking and payment directly with the hotel! I stayed here twice within three weeks, both through booking.com: the first time, the hotel could not find my booking, and it then took 30 minutes and three staff members to eventually find it; the second time, I needed to wait again for 30 minutes to get my final bill since the credit transfer from booking.com did not show properly. While all staff was eager to solve the problem fast, apparently the booking.com procedures are not integrated well into the hotels own systems.

The hotel is only a 2 min walk from the airport, which makes it really convenient to get a taxi, and to get to if you're catching a plane. The staff were 10/10, really helpful, friendly. One of the ladies went out of her way to check if they something we were looking for. The hotel was really clean.

Though the location is good for those who want to be near the airport, it's about a 10-15 drive away from Nadi town. You need to get a taxi to get to anywhere worth visiting. We were prepared for this, but worth noting if you dont want to pay for taxis everyday. In our room (room 721), the water pressure for both the shower and tap were pretty poor. The restaurant doesn't have the widest range of foods on it's menu, or as part of it's continental breakfast.

Immediately across the road from the airport terminal, this is an excellent choice for an overnight stay as you don't need to wait for a shuttle bus. The Gateway has a nice open-air, tropical feel to it (unlike most airport hotels) with a 'Quiet' pool near the bar and restaurant and a huge, noisier pool with sunloungers and a waterslide off to one side. The food and drink is good quality at reasonable prices. Rooms very clean and bigger than I was expecting.

Nothing

Easy access from the airport (though I did ask for a pickup and no-one arrived). I never mentioned this at the time as it was easy to walk across to the hotel. Lovely, clean pool. Gym had a fair amount of equipment in good order. Staff were friendly. Food was good without being exceptional. Overall cleanliness of the hotel was good.

Being picked up from the airport as requested!

The hotel is only a 2 min walk from the airport, which makes it really convenient to get a taxi, and to get to if you're catching a plane. The staff were 10/10, really helpful, friendly. One of the ladies went out of her way to check if they something we were looking for. The hotel was really clean.

Though the location is good for those who want to be near the airport, it's about a 10-15 drive away from Nadi town. You need to get a taxi to get to anywhere worth visiting. We were prepared for this, but worth noting if you dont want to pay for taxis everyday. Wifi isn't included as part of your booking, so you have to pay extra. The restaurant doesn't have the widest range of foods on it's menu, or as part of it's continental breakfast.

Close proximity to the airport

Room location was very noisy. Band at night, kitchen staff night/early morning, and early leaving travelers

Loved the pools, so close to airport, very clean.

A couple issues with our booking but got resolved in the end.

The location of the property was exactly what I was looking for. It is, literally, across the street from the airport and I easily walked via the paved path. The staff was very warm and the room was nice. The bed was very comfortable. The bathroom was clean and had nice products for use. The (warm) Fiji climate was no problem for the A/C. Food was on site or you could walk back to the airport if needed.

I was excited to be able to utilize the fitness center. However, the one thing I was looking to use, the treadmill, was not working. It also was kind of an inconvenience to have to login to the internet every hour. According to the WiFi card placed in the room, WiFi is only available for free in the public areas. I cannot confirm this as my room was very close to the lobby/check-in and I was able to utilize the "free" network. If this is true though, it could be good information to know you may have to pay a small price for the in room internet.

During my recent stay at the Gateway Hotel, I was pleasantly surprised by the level of hospitality and excellent service provided by the staff. From the moment I walked through the doors, I was greeted by the warm and welcoming reception staff, who promptly checked me in and made me feel right at home. The friendly and helpful attitude of the staff made a lasting impression on me. The housekeeping staff, in particular, went above and beyond to ensure that my room was clean and comfortable throughout my stay. They were always prompt in their responses to any requests I had, making sure I had everything I needed for a pleasant stay. The restaurant staff also left a positive impression on me. I enjoyed dining at the hotel's restaurant, where the attentive waitstaff made sure I had a delightful dining experience. They were knowledgeable about the menu, accommodating to dietary restrictions, and provided excellent recommendations. The service was impeccable, and I can confidently say that the staff truly contributed to the overall enjoyment of my meals. Upon arrival at my room, I was pleasantly surprised to find a delightful fruit basket. It was a thoughtful gesture that made me feel valued as a guest. The hotel's attention to detail and the personal touch in such gestures truly made me feel special and appreciated. Overall, my stay at the Gateway Hotel was made memorable by the exceptional service and friendliness of the staff. From the reception staff to the housekeeping staff and restaurant staff, each individual played a significant role in ensuring that my stay was pleasurable. I am grateful for their dedication and commitment to providing top-notch service. I would highly recommend the Gateway Hotel to anyone seeking a pleasant and hospitable stay. The staff's professionalism, friendly demeanor, and willingness to go the extra mile are qualities that set this hotel apart.