Ok nice hotel, good accommodation, high standing, we had been there various times in the past, but very disappointed

We booked in advance, when we arrived , we got a room and found it not ready, obviousy used, bed not made up, and dirty towels on bed. We quickly got another room. But no help whatsoever. Staff not interested to help with suitcases. Surprisingly,For dinner bill still showed old room nummer. Hoel was only half ful. When we paid next morning 0800 we did not get a copy of the hotel, restaurant bill. Bill was higher than I expected.

The location is very good right in the centre of Bourg-en-Bresse. The rooms were a good size and comfortable. We ate in the restaurant twice, the food is very good and a reasonable price for the quality.

The exit from the parking garage was frequently closed, this required the receptionist to leave his station to open the door. I would suggest that remote opening would be much easier, or that users of the garage have some method of opening the door. (Not knowing if the door was open or closed often meant a walk to the garage, and back to reception, and back to the garage was required, it was raining heavily during most of our stay.)

Central location was great- very comfortable bed with large room, and large bathroom with shower. Roomy and airy, plenty of space for belongings. Safe car parking outside in the main square- pay until 7pm then free parking until 9am- which was fine for our needs.

A few more tea bags and coffee to be available in the room, although the young man in reception did give us more tea bags when asked.

Superb location, right in the middle of town and a building with character and charm. Very comfey bed and coffee machine in the room. Walking distance to shops and restaurants.

Additional charge for parking seemed a bit steep and there was a coffee machine in the room but nothing to heat water for tea.

It's a perfectly comfortable, well-located hotel for an overnight stop while travelling. The reception manager is very friendly. The restaurant offers a reasonably-priced dinner menu. There is public parking right outside the hotel, which seems fairly safe and is free overnight until 9:00 a.m.

We'd have preferred private, secure parking but it's very limited and has never been available. The breakfast is expensive and poor value for money. The facilities are all a bit faded, though clean and perfectly comfortable. Bathe restaurant service varies and isn't always particularly friendly.

Location is great. Hotel in general is quite nice. Staff is quite helpful and welcoming;

I think decoration of room are a bit out of date. My room was above , kitchen I assume, and I had a bit of cooking smell,but it was ok. My room was on first floor and accessible from outside. I would have like a system to lock the window and be able to sleep opened window.

Spacious bathroom with a lovely shower. Good breakfast. Location is excellent, and the use of the car park was much appreciated.

On a hot night, the air conditioning actually made the room too cold, and it was difficult to alter this. Switching it off altogether made the temperature OK, but the room was then too stuffy.

Its is peaceful in the morning with the sound of the fountain on the square. The decor is a charming mix of new and classic features. Excellent location. Five stars for the nutella dispenser at breakfast.

Wifi instructions were not clear.

A very pleasant hotel in a good location with secure parking. Plus a good restaurant for dinner and fairly standard French buffet breakfast

Was a coffee machine in the room but no facilities for making tea.

Location is very good, very central. However, it is not easy to find, due to the narrow roads in the centre of town. The day we arrived, we ate in the restaurant and was very pleased with the quality of the food and the service of the staff.

I found the parking garage inconvenient.