Room great. Location great. Staff fantastic - service very very good. Concierge and Reception went over and above to support.

The pool was full of 15 kids every day that I stayed there. There were not enough lounges. or seats in the pool area. So I was deterred from even using the pool. I would recommend that they have a Adults only times lots for the pool and Kids only time slots. Because it is not fair when there are 15 kids in the pool- no adult without a child wants to get in there.

Everything was superb!

I requested an anniversary surprise however it was not organised the way expected the rest everything was good

Absolutely impeccably clean

Nothing

Location, Comfortable Beds, Blackout Electric Shutter Blinds, helpful front desk personnel who helped locate a proper sea view room after the first night.

We reserved the Prestige Sea View room and was expecting the sea view we saw on the booking.com photos. However, we had to change rooms twice before getting the sea view room. The first two rooms were facing the beachfront/sea but were completely blocked by the trees. They should have been labeled non-/ or partial- sea views, and updated with proper photos on the booking sites. The closet/cupboard doors could have been replaced instead of painting over, as it clashes with the nice furnishings in the room. Reception area could do with a makeover.

An amazing service, they go an extra mile to cater to their guests needs.

The Hotel however Booking.com was useless in assisting me with a request .

Booking.Com you guys lost a client

We absolutely loved our stay here. We were upgraded to a pool/sea view, as I was Booking.com genius level, which was unexpected and really great. The room was huge, and the bed was super comfy. Breakfasts were amazing , and we had a lovely evening meal. The pool area was well attended by staff, and spotless. We had underground parking, so we felt our car was safe at all times. One of the best aspects of our stay were the staff - absolutely every single one acknowledged us as we passed in the corridors, and the level of service everywhere was as high as it could be. We would definitely love to stay here again.

Again, all great. Perfect location. Lovely breakfast buffet. High quality of service.

We should have been informed when we did the reservation that the private beach is going to be closed. In the gym it would be nice if there would be some cleaning materials to clean the sports equipment before and after using it. With a hotel at that level it would be nice to be recognized as recurring guest, when doing the check-in.

Service upon check-in was impeccable. The bellman immediately grabbed our bags, the reception desk welcomed us and when our room wasn't ready, they gave us a complimentary beverage and opportunity to check out the facility before getting our room. The rooms were excellent size for Europe, the location of the hotel was perfectly nestled between Old Town and the promenade. Even the city side views were amazing.

Because the city was setting up for a large convention, there was construction everywhere which limited our time on the premise and we weren't able to use the pool.

bathroom especially shower much too small, and very uncomfortable. Only one person at a time can be in the bathroom. Also the toilet room is highly uncomfortable given its lack of breadth.The door to the room did close only by pulling strongly and with a loud noise. A side door of the minibar was defect. WIFI connection was poor and speed is appalling. A card in the room with all services available was missing. At breakfast, when you want to order eggs or omelettes from the eggs stand, you have to fill in a form to make an order. Very strange.