First, I'd like to thank the personnel who helped us with the late arrival; everything went smoothly. The next day the receptionist guy (unfortunately, I didn't ask his name!!! He was from Syria) provided us with exceptional treatment, and our breakfast was gorgeous (yes, my wife is a world expert in judging what a great breakfast is). The two-star hotel became 4 stars this morning. And believe me, I am not an easy customer.

Restaurants in the city were closed (22:00 / ten pm for Americans), though the working hours on their website told us they were open, so we spent an extra hour to find them and found out they were closed... and went to sleep hungry. Nothing related to the hotel, but keep that in mind.

The location was gorgeous and close to everything, free parking was very nice, the room was recently renovated with a great bathroom, and the staff was really helpful!! We loved this place!

Not a "problem" really, just a note to other travelers to ask which floor your room will be on so you can pack accordingly. No elevators, and the third floor rooms are charming, but way up there!

Great hotel in a good location, just a few minutes walk from the port and the beach. The breakfast was served at the table - a change from the typical buffet and the server was charming. All the staff were happy to keep to French even though my French is limited - fun to try out a different language. Plenty of (free) parking on site under trees.

Nothing.

A fairly basic but comfortable hotel and good value for money. Our room was spacious and with a great view of the sea. The staff were friendly and amenable and very helpful with safe and secure storage for our bikes. The breakfast was excellent!

Nothing.

Lovely, friendly, helpful staff. Old-style traditional hotel. Special atmosphere unlike modern hotels. All my requirements fulfilled beautifully. View from the bedroom window added.

Nothing I didn’t like

The room was bigger than expected and it had been renovated, although they kept some beautiful antique furniture. Staff were really nice and helpful.

I wish they had some facilities to make tea in the room. After 20:00 there's nobody at the reception, but they have a number you can call and they answer fast.

Very helpful host who recommended and booked an excellent restaurant for us, comfortable spacious room, excellent breakfast

Only one minor negative: no height adjustable shower and shower head could have been better

Great location, very close to the train station and beaches. I enjoyed the breakfast and staff were very helpful.

If other guests are noisy you can hear that.

Lovely room with great view of the harbour and sunset. Just a short walk to the harbour or sea front with lots of restaurants. Very comfortable. Continental breakfast was good.

Location is great once you are there but slightly awkward to get to when towing a trailer though the narrow streets of Hendaye. Patking on site is fine for cars but more difficult with a trailer, but managed OK.

Customer satisfaction with staff was excellent. The staff made every attempt to provide quality and friendly service. The breakfast was excellent

No air conditioning which would not be a problem if windows had bug screens. Choose cool Atlantic breeze and get bit by mosquitoes.