Breakfast was adequate and the meals we ate in the restaurant were very good. The staff were exceptional and went out of their way to help and accommodate us under very trying circumstances. They went out of their way, above and beyond to give us as much assistance as they could and to make our stay in Lens as comfortable as possible. The location was also excellent.

There wasn't a lot to dislike but it isn't really suitable for anyone with walking difficulties as there are long staircases to navigate. The room was a little small but as it was a very last minute booking it was acceptable.

Excellent location - very close to the centre and train station. They were remodelling the restaurannt, so I was unable to try meals. It's a nice friendly little hotel, in a very good location.

great location centre of Lens, really lovely friendly staff, perfect for my needs passing through.

nothing.

Friendly helpful staff

Nothing

Good location. No breakfast

Very good location - close to train station and city center; good restaurant downstairs

looks old and indeed some furniture needs to be exchanged

location

facilities were none existent

Location near the sattion

Overflow shower, noisy

The breakfast was pretty reasonable but 6 euros for a bit of bread, a croissant, apple, some juice and a small coffee

The hotel manager was rude and short with me. My card was declined because they had a poor card machine and he acted like it was my fault and practically almost ordered me to go and get some cash from the bank. They made little to no attempt to accommodate my bicycle. The manager on at least two occasions tried to cheat me by charging me the tourist tax (when it was meant to be included) and also adding a couple of extra euros to my bill until I pulled him up on it. I ended up paying the tourist tax anyway which was annoying and then he tried to short change me. The next morning the staff member in duty seemed to be rushing me to leave. I would have considered eating at the hotel on the evening of my stay if they hadn't been so rude but I made the much better decision of going across the road to an excellent restaurant where the staff were welcoming, friendly and helpful! I have NO time for rude people and would not recommend this place to anyone unless you like being treated poorly.

you can Sleepy there, nice guy at reception

The price of 150 Euro which I had to pay is not justified at all. This is a small and narrow room without any facilities. The toilet is somehow placed inside the room without a door and the ones in the hall just didn't work. As I wrote above, you can sleep there but the price is a joke. Worst thing was that they arrogantly refused to serve me a drink in their restaurant as it was only for guests. eating there and certainly not for guests from the hotel.