A good location, nice design, friendly welcome, very comfortable bed, city center. To the capitol around 5 minutes walk. Good restaurant in the first floor. The yard is closed to strangers.

It was quite cold in the room. No lift only stairs so if you have a heavy luggage it would be difficult to bring it upstairs. There was some smell from the restaurant that is located downstairs. But all these points are not so much disturbing.

The staff were excellent - knowledgeable, communicative, helpful and professional. Anastasiia made check in a breeze and Pierre was another gem. The pre-arrival transport and location info was very useful. The location was really great - right in the heart of the old part of the city with shops, cafes restaurants and sightseeing in a few minutes walk. It felt secure and accessible. We actually liked the building layout with its balconies and open aspect to the rear. The room itself was no frills but perfectly adequate. Wifi and aircon were both good. It was good value for money.

There are a lot of stairs to the third floor. We were aware of this in advance and packed minimally - good decision! People with mobility/health issues need to note this, especially with cumbersome or heavy luggage! The breakfast, whilst adequate lacked a special something and the products offered were very run of the mill, but fine. Some really great bread would have made all the difference, for example.

The 2 rooms we stayed in matched exactly to the descriptions advertised and both were very clean and comfortable. Our request that our rooms be close together was facilitated also. The (same) receptionist we met upon both arriving and leaving was extremely pleasant and helpful. We didn't avail of housekeeping services due to our short 2-night stay but everything we needed was stocked well in our rooms. We also didn't avail of breakfast so can't comment about that aspect.

The ensuite didn't have an active extractor fan (albeit there was a physical extractor) that may be important given that there is no window in the ensuite. The shower was at a higher lever from the ensuite floor so you had to be quite careful stepping in and out etc, and as a result the shower head in its highest position reached shoulder high at best (but could be adjusted of course). Same with the toilet, it was on a raised narrow step so care needed.

The hotel, as well as the staff was exceptionally sweet. The small room had everything I needed and was very clean and cosy. The hotel is located in a very central area where most of the places I wanted to see were reachable by walking. The staff was very friendly and helped me with a number of things. All the places I went to they recommended to me led to a wonderful experience. When in Toulouse, I will for sure come back to this place.

Carpet in the hallway upstairs, but that's just my taste.

Great location with a large room. The street is quiet despite the roadworks outside. The hotel has a disclaimer about water pressure issues because of this work but I had no problems. Lots of space in the room. The hotel is located a street off the Carmes district so it's super close to great pubs and restaurants. Easy to get to with luggage since the metro line a street away.

No elevator. The shower is quite small. The room was right next to the breakfast area so it was very noisy in the morning (the main walkway door slams loudly. It could do with a soft closure mechanism). The room I was in had windows which opened right onto a balcony where people ate breakfast in the morning so opening them wasn't a possibility. Literally, a patron could have jumped over the window wall and into the room. Not the biggest problem since there is air conditioning but still odd. Could do with a tea/coffee area especially since the size of the room could accommodate it.

Excellent location and very welcoming

The shower room needs changing, in my opinion. It's quite dangerous for an elderly person. The shower and toilets are on a different level than the rest of the room with no space to stand when we have finished to shower. It's difficult to explain but should be at the same level with the shower floor, so probably raising the rest of the room would be better and safer. I would have liked a coffee machine in my room.

Location is superb. It's easy to get to the hotel by car or by using public tranportation. It's easy to move around round the city of Toulouse from hotel on foot. The staff is very friendly and attentative. Our room was small but comfortable and clean. The hotel overall very quiet and peaceful although very close to shops, bars and restaurants. Lovely surroundings.

I liked the central location of the hotel. It was accessible by tramway directly from the airport. Breakfast was available but I didn't have any. Claire the receptionist was very helpful and attentive to what I needed. She even helped me carry my suitcase to the 3rd floor when I arrived. She also gave me some good tips about how to get around which was especially useful while the strike was happening . There is a little grocery store "carrefour express" down the street, 5 minutes away. The hotel was also close to the Subway "Metro" about a 10 minutes walk. I loved the little terrasse right outside of the reception, you can sit there and chat, eat, read ...etc The reception is not open 24 h( check the website for the hours of operation) and there are no elevators.

Reception not open 24 hours. No elevator.

Wonderful hotel in a great central location. Our room was really nice, great design, very clean. Hotel staff were really friendly and helpful and made some great recommendations re restaurant/bar areas. The breakfast was lovely, pastries, bread, yoghurt, fruit, juice and great coffee. Would really recommend a stay here.

Nothing.

The staff were extremely friendly and accommodating. I arrived quite late after my train was very delayed, and the staff not only coordinated with me on timing but also upgraded my room to make my stay more comfortable!! It was perfect for my two-day visit (location, cleanliness/comfort, value & breakfast!) - I would definitely recommend :)