Lyndsey a staff member was so professional and very welcoming, the friendliest staff member! Excellent!

The other staff members could have been a bit more welcoming

This was a really good surprise. We were a bit hesitant about booking a 'town' hotel but it was great. It's only small but full of character. Booked one of the suites which although reasonably expensive for the time of year turned out to be good value for money as it was so good. Couldn't eat at the hotel restaurant as it was fully booked but a restaurant was booked for us nearby that was more than satisfactory. Breakfast was a delight. The town is remarkable. Definitely worth a return visit.

The only downside was that we were only able stay one night. Would have liked more time!

Beautifully restored building, welcoming and friendly staff, very comfortable room and sitting room, spacious bathroom, delicious breakfast. We were given an excellent recommendation for dinner too, and a table was booked for us: super!

It would have been perfect is the bath taps had run more water… we had a very shallow bath after a while of running it. Still, it’s good to conserve water, of course, and in all other respects the hotel was perfect.

A charming old hotel which was a hostelry for the Knights Templar. All the staff were wonderful. Big room. Extremely comfortable bed. Room beautifully cleaned every day.

Not so much complaints but a few little details were missing that one would really expect at £285 a night. No cups in the room or milk even though there was a kettle and some tea bags. The wifi connection to the room did not work so one had to go into the reception area to use it (not good). Last a warning - despite being next to the cathedral, this hotel is not in the centre of Troyes: it's not far but be prepared for a 10-12 minute walk there and back. Last the dinner we took in the hotel one night was not very good, there are better places in the town.

This hotel is a wow! Clean, traditional with a contemporary twist. Love the quietness, beautiful courtyard and gorgeous furnishings. Great to have the kettle in the room and they were super cool about having our dog. A fabulous hotel which is quiet but within easy walking distance to the nightlife. Beds were really really comfortable.

It's hard to find fault but would have liked to have had a shower fitting.

Wonderful unique buildings and great atmosphere. We have stayed here many times my only complaint is that there is not a proper shower just a hand held spray! Only way to shower is to lay or knell in bath, very dangerous and slippery. Standing just gets water every where. Do not like baths. Just please fix head to wall and provide shower curtain and bath mat - problem solved !

See above.

The most beautiful place to stay - a lovely medieval property beautifully restored and the service was exceptional. The room we stayed in was a suite and one of the largest and most attractive I think I have ever stayed in. Lovely service and a delicious dinner ( and breakfast) in the pretty courtyard ( breakfast in a smaller dining room)

Nothing

Pretty hotel in historic building and very convenient as adjacent to cathedral. Very comfortable beds. Good shutters so room properly dark. Nice bathroom and separate loo though bath was quite small but did have a safety grab rail. Pleasant courtyard. Helpful and pleasant staff.

Hopeless food at dinner. We stayed on a Sunday and can only assume chefs night off. menu was gazpacho, (14 euros)then a plate of cheese/smoked salmon or pate (29euros) and/or tagliatelle (29euros) and daily pudding. Whole meal prepared by waiting staff (very pleasant people fortunately) but obviously no cooking skills required. Yet the meal was between 60 and 80 euros each depending on whether one shared a dish. We felt very annoyed that we had not been warned about the restricted offering when booking as we would certainly have eaten elsewhere had we known. So if you are planning to eat, check out the menu on offer before booking.

From the second we arrived, we could tell this was a special hotel. The location in stunning Troyes, the ambience, the decor, the staff and the building itself are all incredible!

Costs the same price as a London hotel, but really you have to just forget that part. We will definitely return.

Full of character , good location, very helpful staff .

Limited but good dining menu . We stayed two nights but only dined once due to limited menu. Would have dined both nights if menu was more extensive , but as a small hotel we appreciated that it was probably not possible to provide wider choice