We loved the location and were thrilled to be placed in the exact first-floor room we had hoped for—whether by luck or careful consideration! The quality of the amenities was outstanding, from the well-equipped kitchen to the luxurious shower, and the bed was exceptionally comfortable. Every request we made to the service team was promptly addressed. The apartment's design, quality, and cleanliness truly exceeded our expectations.

We were disappointed that we had to wait outside in the cold with a baby to receive the keys. I had also written several times after booking, specifically requesting the first-floor room to ensure we’d be placed there, but I never received a response. Fortunately, we ended up in the room I’d hoped for, though it may have been by chance. Clear communication confirming our request would have made the experience much more reassuring.

The location was perfect. It was close to public transport and walkable to restaurants while still being quiet. The apartment had everything you needed. We were less than a block from the Sofitel and I’m sure our two apartments were less per night than one room there.

I realize that the property caters more to longer term/business guests but it was difficult not having staff available in the evening or at the weekend. Because we had two apartments we couldn’t use the electronic key app which meant we had to call security when we arrived. This left us standing on the doorstep for about 10 minutes.

What we really liked about the apartment is that it was comfortably warm, which was nice especially when it’s coldish outside. We also appreciate fresh towels every day. We rented a one bedroom apartment, number 18, it has quite a big balcony with a door in the sitting room and in the bedroom which is convenient, the bedroom is comfortable and there is enough space near the bed if you need a crib for a baby, the sitting room is quite nice, has everything you might need for this money. The kitchen is ok. The bathroom is comfortable. The location is Westend which is basically the Center of most attractions if you come to visit them and it is a business centre too, at the same time the building with apartments situated in a quiet residential area, therefore at night no noise from the streets, so I guess everyone can find what he/she likes. Parking: it was said in the confirmation email parking spaces are limited, but we never had to look for a space, we stayed for 4 days and always parked a car just beside the building. Staff is nice, thank you for changing the bedding when we had a little accident)

Sleepers and forks would be nice to have. We never asked for forks cuz I didn’t feel well for cooking but otherwise I would ask😀

Location and amenities in kitchen. Wood flooring was perfect Although it was standard finish, Very well thought off unit design and workmanship

Shower bathtub and the curtain.. horrible.. no matter how carefully you close the stupidly designed curtain glass, water spills out on the bathroom floor significantly. Cleaning done was poor.. sleepers are out of stock TV is very old.. no smart features at all. The living room sliding door to the air could not be open, making it confined, although the bedroom balcony is airy and nice.. but the seating is at the living room balcony making it useless

The staff was really helpful and open to help with questions even before the arrival. We were worried about the payment, but we sorted everything on the phone and at the reception. We could still discuss to bring in an extra bed for our little one when we arrived, but didn't need to because of the extendable sofa( we were even offered extra sheets for it). The apartment was really spacious, with very good noise isolation from the doors and a nice terrace. The location is right next to the city center, so it was ideal for us. And on top, we could check out late on Sunday. Really loved the place!

Our little one found some rubbish under the sofa, but it's a really heavy one, so I understand the cleaning personnel cannot move it and maybe a special brush is necessary to fit underneath. The rest of the place was very clean.

Well located, quality inclusions , international tv access, and very helpful staff.

The address we were given, was not the apartment address where we were to stay, but their ‘ other’ location. That was inconvenient as we took a taxi to the incorrect location. I understand where there are multiple sites, the management likes to have flexibility for bookings, but I thought that was poor form. (Having said that the manager helped correct it by having our luggage delivered to the correct address).

The location is good, next to the old opera. You can walk to Romer, Altstadt in 15 minutes. Staff is friendly and helpful. There's coffee, tea, cupcakes and fruit at the reception, which are included in the price. The balcony is nice and spacious. The kitchen has everything you need.

Laundry room is on the fifth floor, but it only works if you download an app and make payment through the app. The A/C is a portable unit that has to be vented out a window. Therefore, the balcony door must remain open at all times so the large vent hose can send the heat outside. Not very practical and extremely noisy! Reception closes at 5:00pm and remains closed during the weekend.

This was one of the best recent apartments that we stayed in. Extremely clean, large and perfect located. The staff was really polite and responsive. You have there everything that you need for your stay.

The application for checkin was not working properly, but the staff was reachable via phone, so they arrived pretty fast to provide the keys. Maybe something that could be enhanced is the response via chat/messages.

Very close to our meeting venue and having the opera house district on our doorstep was a nice bonus. Only a short walk to the city centre area too. Clean and functional with comfortable and well equipped room.

Found it a touch frustrating at the slow response to our request to extend the stay (approx. two weeks before our visit) but it is a largely automated e-service. Not much of an inconvenience though.

We came with family during Euro, and it was absolutely not noisy at nights, although the location is central. There is a park next to the hotel, restaurants and shops. It’s a hotel with apartment style rooms, basically they have everything you need, including daily cleaning service. Rooms look good and I would come back if I stay in Frankfurt.

The only inconvenience was no accessibility for strollers at the entrance.