Brekky was adequate with a basic range of both hot and cold food. Not really good value for money. Location was very handy to transport and tourist attractions. Walking tracks are excellent but watch out for the arrogant bicyclists! Restaurant dinner was of exceptional quality but we found it peculiar that patrons are permitted to light up amongst diners! This seems the norm in Germany though and needs a change in regulation!

Pillows were awful! We expected basic tea and coffee making facilities in the room given its 4* rating. Internet connection as rather poor with lots of drop-outs and slow going.

I was in Hamburg with my partner for his birthday, and we chose the hotel because of its location, which is perfect. Although the room was very simple, I was surprised by how clean and comfortable the room was. I have never seen such a confy bed in a hotel room. Fast so gut like my own bed back home. In general, we have had a good experience, and the only inconvenience was that the hotel was undergoing renovations. Ps: I would like to recommend air conditioning in the rooms. Germany can get extremely warm in summer, and the only window in the room wasn't enough to cool it down.

Lack of air conditioning in the rooms. The hotel is being renovated, and it was impossible to sleep after 8 am. When the constructors came in to work.

Very friendly staff.. easy check in and out process. Great bar, breakfast and evening meal. Very good location for our stay near the port. Good selection of bars and restaurants near by, close to center and train station. Wifi excellent and good facilities in the bathroom. Safe in the room. Nice touches such as an apple a day to keep the doctor away and we were left a jar of jam with a santa hat as there over christmas.

Bed a bit small and against the wall on one side, so not ideal for getting in and out. No pool or gym, no tea/coffee facilities in the room. Not a lot of hanging space.

Very nice building in a perfect location just 5 mins from Stage Operettenhaus which makes it perfect for a musical night. Spacious room and delicious breakfast for a reasonable price P.S. wall art installation(?) with an apple left us puzzled. But it looks nice!

What unpleasantly surprised me is that there was no kettle or nespresso machine in the room. As I am staying a lot in hotels of the same price range, I felt like that was a standard practice. After a day out in a chilli Hamburg weather we definitely missed an option to have a cup of hot tea.

We were pleasantly surprised by the nautical theme! Sometimes it even felt like being on a cruise ship - especially with that view of the water. It was close to the port and transit which is a plus. Excellent restaurant, we recommend you treat yourself to the terrace seating!

We learned upon arrival that there is no AC - not ideal for a sunny July trip. Let’s just say, heat rises. We did get fans provided though and the windows opened. Lower level floor in the tower is a must.

When checked in the reception personnel made a card authorization on my credit card. During check out we paid the final amount with two different cards. I asked the front desk lady, what will happen to the original card authorization. She answered that it will disappear automatically immediately . It took almost two weeks to get original card authorization away from my credit card account. Because of that, I had to make some arrangements concerning my holiday costs.

Grand old hotel, very beautiful and well preserved. Beautiful bar and common areas. Great location if you’re planning to visit the harbor, city centre and night life.

It’s good to know the rooms are very small, even by general big city standards. We booked a double room and it really wasn’t even a room for one in terms of space. The lieutenant rooms are not for two and I don’t think the hotel should sell them for two.

Shortly after making a last minute, late night booking, we got contacted by a hotel staff member. She kindly offered a free upgrade to our room since we were travelling with a young baby and a dog. Exceptional service!

The room temperature was a bit too high for my liking - we didn't find a thermostat in the room. The windows could be opened however, so we got some noise from the street but that wasn't anything too bad.

Excellent location with easy access to ug trains, buses and taxis for commuting to any part of the city. exceptionally clean rooms and toilets. Faucets were of good quality and perfectly functional. Staff friendly and helpful.

Hot water kettle wasn’t available in the room for a quick coffee first thing in the morning… I missed my morning coffee at the bed.

Great preservation of original parts of hotel. Pub was fun except no pub food. Restaurant good food and service. Using Uber app will get you to taxis - taxis connected to Uber so no issues. Pick up at Departure Level.

Tower Bar -at least getting to it (circular stairs) for sure not OHSA approved. Great views but not recommended if you have mobility issues.