It was not the first time year although the last stay was dated before covid and it was good to see that the level was still the same as before. The rooms are always clean, well equipped and comfortable, the addition of the kitchenette is always a plus and also the fact that there is no carpet. At the reception everyone is always very cordial and professional and they even offer drinks for free, quite unreal in these times. I strongly recommend this place if you need to stay near the train station or the surroundings. The Turkish restaurant at the 1st floor always appreciated.

The Steindamm area is never the best place in Hamburg although rarely dangerous. This hotel is at the verge of the squalor of some of this area but keeps the level up and you don't notice anymore once inside.

The room is overall great and if you need to be close to the main station- awesome location.

Walking around the neighborhood can be slightly uncomfortable, especially in the night. Nothing related to the hotel though:)

Staff were superfriendly and responsive. It's been a long time since I had a PROPER coffee machine in my room so was happy to see Nespresso pods in the small kitchenette area. Things that could have been a problem were quickly resolved; I had a double bed but a single duvet which they sorted out...I ran out of coffee pods but they brought more up. Always there and always attentive.

The towels were small, but if that's the only thing I could find as a problem then that's already good going. Central Hamburg has a lot of homelessness to it so don't be surprised from Central Station to the hotel to encounter many people asking for money. This is certainly something the Hotel cannot resolve themselves; more of a city challenge

Staff were really friendly. Room and corridors were clean.

One big plus of the location is proximity to public transport and a railway station. The staff was welcoming and nice. Hotel itself looks good, facilities are fine. I really liked breakfast here, there were a lot of options, even for vegetarians. Even though the temperature outside was not pleasant, it was still warm inside and duvets were really warm

There was no shower door, so after the shower the whole bathroom floor seemed to be wet. Also, I was looking for something thinking I dropped it on the floor and when I looked under the bed, there was a sock, which did not belong to neither of us.

The personal was very friendly and helpful. Rooms are clean and spacious enough. Beds are in my opinion better than most hotels. Breakfast is good, fresh and enough to choose from. In the erea you will find some bars, restaurants. St. Pauli with a lot of bars etc. is easy to reach by taxi against reasonable prices. (about 15-20€ in May 2024).

Actually, not really anything. It takes a bit of searching/nitpicking, but if anything, a shower door, so that the floor in the bathroom doesn't get so wet. Other than that, nothing comes to mind really.

The staff were very friendly and accommodating, a great first impression when entering the hotel. Everywhere was clean, tidy and well presented. Our room was as expected, comfy bed and big enough. While the breakfast was good, it was very much a Mediterranean offering with little in the way of a Continental style. Location was great, just a short 2-3 minute walk away from Hauptbahnhof, and ZOB even closer. While the streets outside the hotel are bustling at night, the room was quiet and peaceful. Parking was in a secure, underground car park directly under the hotel and was fairly priced. There are plenty of places to eat and drink within just a few minutes walk.

The wifi connection in the room and breakfast restaurant was quite slow and the signal quite weak. The cleaners have priority lift cards and mostly block the lift during their morning cleaning which lasts a few hours - we weren't able to take the lift in the morning because the cleaners were using them so much. Fine for us as we were able to use the stairs, but not ideal for folks not able to take the stairs.

The hotel is very conveniently located about 5 minute walk from the Central Station! The staff were friendly and welcoming. I stayed only for one night as I visited Hamburg for a concert, and this was the ideal solution. The room was nice and spacious, the free water that was offered was a pleasant surprise!

The shower doesn't have a closing door, so taking long showers or washing your head is likely to result in water splashing out into the bathroom. Many say that the area is not the safest, but I think the location of the hotel itself is fine, it's the walk from the station that is a bit eery, especially during late hours (but that's not the fault of the hotel!)

The location is extremely convenient: moments away from the central railway station (Hamburg Hauptbahnhof) and the bus station, close to all the major downtown sights and fashionable shopping streets. This is a lively multicultural neighborhood, but the curtains in the room provide great sound and light insulation. There are several restaurants, small shops and fruit kiosks next door. The room was spacious and convenient. The bathroom facilities were spotless and modern. The check-in experience was great, and all the reception staff were friendly and welcoming. It's possible to leave your luggage at the reception for a while after you check out, and there is a small fridge with free soda in the reception area.

There is no shower curtain/door, so almost the entire floor of the bathroom gets covered with water after a shower. I haven't found a way to prevent this.

I liked the breakfast, there was everything: fress fruit, mushrooms, eggs, jams, many types of cheese, special sauces etc, and my favourite: aubergine. :) My room was on the 2. Floor, and it was important for me to have a good sleep, what I had. Good bed, clean room, as soon as I closed the window the street noise disappeared. Big advantage: I was allowed to leave my luggage at the reception when I arrived early. And the receptionists were friendly and helpful. The 4 minutes walk to the central bus station from the hotel was also very convenient.

Everything was perfect, I can't think of any negative there.