The room the bed the and amenities

I was sent an email to prompted to make the payment for securing my booking even though I chose to pay at the property while booking from booking.com - "We would like to inform you that the room rate you have booked requires an advance payment. Attached you will find a payment link to your booking xx40x0xx We kindly ask for your understanding in that we cannot maintain the reservation without your prepayment. If payment is not received within 72 hours of the link being sent, the hotel reserves the right to cancel the reservation."

Excellent shower and hot water, the bathroom worked perfect all the time. Perfect bed, not so much for the pillows but that's too personal honestly, the mattress excellent. The room is big and well equipped with an awesome TV with chromecast included. The service attention couldn't be better. They even stored the luggage on check-out so we could go to lunch The location is good, really close to the center and cathedral.

The beverages in the fridge super expensive, 5 euros a coke or a beer is simply too much. Last 2 days the cleaning was not so good, they did not clean up the table at all, nor replaced the used tea cups. Pillows were not so comfortable as the bed was.

very professional staff, a great location and very nice rooms

I think it is unacceptable that you hold a large sum of money against a credit card. Well after the room payment has been completed. This amounts to thousands of dollars that should be returned to the client within a week of their stay. I believe this practice is simply greed and totally unfair to the client. Whilst I loved the hotel not having the funds returned to the credit card some weeks after the stay has tainted what was at the time a pleasant time.

The breakfast was truly exceptional, unlike anything I've experienced at any other hotel—way beyond expectations! Although it was a bit crowded and perhaps some additional tables could be added, as there seemed to be space available, it didn't detract from the quality. Simply amazing! The hotel didn't charge for parking, which might seem like a small detail, but it felt generous—especially considering that most German hotels do charge for parking. Given the hotel's prime location right in the heart of the city, this was a much-appreciated bonus! The location is undoubtedly one of the best features of this fabulous hotel!

I can't think of anything negative worth mentioning!

Everything! The beds are massive, our room was fabulous. We slept so well each night. Breakfast is so lovely and lots of choice. The staff are so friendly and helpful and will organize anything you need help with. The location of the hotel is perfectly placed and everything is on your doorstep. There are other restaurants on site too giving lots of choice, and we ate in Grissini which had food to die for, it was incredible. We enjoyed the stay so much and 100% would come back & highly recommend.

I emailed the property before our stay to say, we had just got married and this would be our little honeymoon and if they could do anything for the room it would be appreciated. We received a message back to say "Honeymoon amenities" would be put into our room upon arrival. However when we got there, nothing was there. So I asked reception, and they said they would sort it. But still nothing arrived 1 day later. So I messaged them via Booking.com, and finally we received a lovely bottle of Champagne & chocolates. It was really appreciated, just a shame I had to ask twice.

The hotel is spacious, well managed and has a lot of on-sight facilities. The room is also very well equipped with an iron, hair dryer, small fridge, desk. The view to the cathedral is amazing! The location is great - you cross the bridge and you’re in the center, yet it’s nice and quiet. The bar downstairs serves amazing Moscow Mule! 👌

We constantly had to ask for hygiene products (douche gel, shampoo, etc.) as they were only providing 1 bottle (30ml). I have long hair and we’re two people in the room. It was uncomfortable to always ask for those basic stuff.

Staff was well trained, polite and ready to help. The room was really good, beautiful, and clean and the bed was comfortable. Bathroom was nice and equipped with a beautiful and new bathtub. The room was really quiet and we could barely hear anything from the surroundings. Breakfast was expensive (around 40 euros p.p.) but was worth it, with plenty of options for both drink and food. When going with a car, the parking lot Tiefgarage Triangle is definitely the best option.

Clean hotel with specious rooms. Has water boiler for tea and coffee, iron and ironbtable, and of course all the other details that most of the hotels have. Our room had both bathtub and shower.Nice reception and concierge staff. We used room service and was really nice food and presentation

Just two small points: The phone line in the room was faulty. When we call reception it was really difficult to hear them. Also shower could be Abit better. The showerhead needs Abit clean up cause water goes to different direction and causes leack outside shower.

The hotel is located in the heart of the city; it is right near the train station, close to the Christmas markets, and has a front view of the Cathedral. The river right in front makes for beautiful scenery. The staff is excellent and warm, very helpful, polite, and service-oriented. The facilities, restaurants, and bars are fantastic. The room is big and spacious, the bathroom was excellent.

We did not have more days there. The price could feel a bit steep, but it is worth the service level. A complimentary breakfast would be worth the price point, which I would recommend.

The location, the staff, the ambiance….just EVERYTHING about this Hyatt Regency was AMAZING!! The executive club Lounge & the view from our room was absolutely wonderful and the staff working in the lounge during our stay were just impeccable. The location on the Rhine was perfect and just a walk over love lock bridge to the beautiful cathedral and Christmas markets (we went in December)

Nothing, it was all just perfect