The staff was incredibly helpful, including making change for us when the banks wouldn't due to a strike. They were very personable and even spoke English. The location is great, across the street from a train station and next to a courtyard with seasonal food vendors. We loved drinking the warm gluhwein and sitting outside with the festive lights.

It took a bit to understand that you have to insert your key card into a spot near the door to make sure your outlets and lights work. I forgot the first night that it controls the flow of current to the outlets as well and my battery was low in the morning. Also, we enjoyed the festivity of the light festival, but we could hear the music and a few loud folks well past the 10:00 curfew.

Was here for rammstein concert 31-1th. Clean room and bathroom. Probably the cleanest place I’ve been to this summer. Very helpful and service minded reception- SUPER THANKS for that because I’ve been asking them for help every day and they were super kind and offered me what I asked for and helped with my questions. Also fantastic location just in front of the train station which makes it so convenient. I stayed in 329 and was happy with that room. The pillows were so comfy. It’s located in kind of a labyrinth on 3th floor but everything felt safe and clean.

My second time in this hotel, which means it must be doing many things right. Location is excellent, right next to railway and U-station for easy access to Messe Essen. Easy to visit Christmas market in the evening. Rooms are good, breakfast has more options than what you sometimes see in central Europe. No outside noise, even though my room was in second floor.

Youngish lady in reception could smile a bit, she looked quite uninterested in her work. Chap on next counter was very professional, though. Lifts are very slow, but probably not possible to modernize since building is quite old.

The room for 3 adults was very big with 1 double room + 1 single room + sofa , it was more then enough space in the room. Breakfast was very good and delicious , the staff is very friendly

The hotel located in the city center just across train station, which is very good, however there are many homeless people arround, streets are dirty and sometime you may question youself is it Germany or one of the arabic countries, since most of the places near by run by arabic nations

The room was huge ( i booked the 29sq m double one ) , It was very clean and comfort. No noise ( with closed windows ) and the temperature inside the room great . The location was excellent as it is in front ( 100m ) of the Essen main station and our transportation rides were super easy . A plus that at the station there are shops as dm , supermarket and many cafe - breakfast stores. Very friendly staff.

The hotel was lovely and all the staff were very friendly and helpful. The bar staff went above and beyond and really made myself and my husband feel valued. Every night the bartender made me a different Mocktail.

Although there are plenty of coffee shops in the area, it would have been nice to be able to make a cup of tea or coffee while relaxing in the room or even a tea/coffee machine in the lobby so that you didn't have to go out in the cold to get one.

Very nice clean hotel, very close to Essen HBF Railway station, close to town centre, shops etc. Staff were a;; helpful and courteous, Matthias in particular, very nice young man.

Handed over some clothes for laundry on Monday evening but didn't see them again until just before checking out on the Thursday, not ideal but they did discount the cost in an effort to put things right.

The room is wide and comfortable

The bed for the third person is really hard to the point of causing back pain. Also, the bathtub has 2 high steps around it, which was both difficult and dangerous to get into it since 2 of the family members are elderly (67 years old) . A shower would be more convenient and safe.

I had a fantastic stay at this hotel! The staff were incredibly friendly and made me feel very welcome. I’m so glad I chose to book here. The location couldn’t be better—right in the heart of Essen, making everything so accessible. It was definitely the right choice, and I’ll absolutely be staying here again in the future. Highly recommend it!

The location of the hotel and the clean room. It's very central to the city centre and right opposite of the train station.

My room was facing towards the walking street so there were many drunks shouting in the nights. And the room was cold and the bathroom heating wasn't enough. Luckily one could request a mobile heating device to further warm up the room. The toilet had a leak on my first night and I informed the staff and it was fixed. No leaks on the 2nd night. I did wish there was at least coffeemaker or some water in the room. I have to make a mental note to bring my own water the next time I book the room here.