The location of the hotel and the clean room. It's very central to the city centre and right opposite of the train station.

My room was facing towards the walking street so there were many drunks shouting in the nights. And the room was cold and the bathroom heating wasn't enough. Luckily one could request a mobile heating device to further warm up the room. The toilet had a leak on my first night and I informed the staff and it was fixed. No leaks on the 2nd night. I did wish there was at least coffeemaker or some water in the room. I have to make a mental note to bring my own water the next time I book the room here.

The hotel's location was ideal for us as we were arriving by train at the station opposite the hotel. The reception staff were friendly and helpful, and spoke English. We asked for a room at the back of the hotel, and that is what we received. The room felt warm but the air conditioning worked, and we had a comfortable night on comfortable beds. There was no noise from the street. We left early, so did not try the breakfast.

There was no-one on reception when we arrived, and we had to wait a little till someone appeared. There was no means of signalling that someone was waiting. We like to have tea and coffee facilities in the room, but we understand this is not a feature of many hotels in Germany.

the location was perfect. very clean, very helpful and kind staff, I got to check in even sooner because the room was already ready when I arrived.

The “do not disturb” sign was irritating. one side was “do not disturb” other side was “get a free drink”. So it makes you think they give a free drink but if you put the “free drink” sign out they give a coupon for a drink (red\white wine, beer or Softdrinks) and not clean your room. it’s written though but very little.

The room is really modern, I like the facilities. The location is just great, you can consider the lobby as your waiting area for the ICE/Train. The Staff is just friendly and professional. The elevator is also fast and good.

But there is no phone in the room, so you have to go downstairs to get some services. There is no room service and no Mantel. Sometimes you can hear the noise in the foyer. The scenery from the window ist so lala

Very clean Excellent location Comfortable beds Affordable

There was no phone in the room The reception staff were not too welcoming. Most of them do not smile. They aren’t rood either. They are helpful. The AC was not working. There was a construction going on outside the hotel which made it very noisy in the morning.

Splendid location opposite Essen Hbf, bed, room + windows could be opened for FRESH air-access. Friendly staff@reception,prepared for my arrival.

How to operate the electricity in my room, i. e. the lights - was not explained, anywhere; there was nobody @ reception, later on when I found out about this. The Internet connection had security issues, was haphazard and totally inadequate for business travellers.

It was clean and we had a lovely large suite. The staff were kind enough to lend us an umbrella as it was raining while we were walking through the city and they helped us in the morning to heat our baby's breakfast. The coffee machine in the room made two delicious cups of coffee in the morning.

The pillows were all very thick and only suitable for side sleeping. We would have loved a couple of thinner ones for back sleeping.

The suite was very spacious. The breakfast was good and staff was friendly and helpful. The room was ready prepared for additional beds for the children and we got the room we had requested (known from previous stay). Very close to city and for our travel right next to the train station.

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- Very close to the Hauptbahnhof - 1 minute on foot - Good breakfast - Friendly staff - Very close to the city center - Good value for money

- No kettle in the room - The windows of the room were to the busy street where there was a building constrution therefore the night was noisy and the construction work started very early in the morning - The A/C was not working so it was a bit hot as we could not open the windows due to the noise

The hotel is in a very convenient location, just opposite to the main train station. The WiFi works very well in the room. The room is very clean. The bed and sofa is very comfortable.

The room is not very soundproof. In the moring when the cleaning staff pass through the corridor, it is very clear and loud.