The whole resort is on a high comfort standard. You will love the stunning sunrise and sunset while strolling around or having a morning run on the softest sand beach I know. Yes you can see both! Not the only reason why the hotel beach my favorit, the other is their comfy sun lounger and super service, beginning from delicous barbecue, pizza, crepe to very nice cocktails. Loving their main bar with excellent cocktails and nightly entertainment. Everyday in the morning you can see their workers cleaning up the beach, pool, outside facilities even the windows are cleaned up everyday. Conclusio it's worth its money. PS: you can book their restaurants for lunch or dinner too. I recommend in advance or the very nice front manager will help you.

I really missed a gym but I heard from the manager that they will build one in near future.

upgrade to a family room with pool was a pleasant surprise private pools were a great idea beach was ok restaurant booking problems were immediately resolved by F&B manager Konstantinos

drinks were too sweet and not up to standard tennis court and rackets etc need an urgent upgrade booking at the restaurants was very surprising as we were told that these were fully booked but in fact they were half empty when we checked...

Clean, friendly staff and spacious resort.

The resort’s a la carte restaurants were disappointing. Not much options on the menu and quality of food not great. Ironically the hotel’s main buffet restaurant had a large selection of tasty food morning, day and night. Also despite advertising lots of onsite activities, there wasn’t actually much happening. This may be due to the time we came as it was nearing end of season.

We had a really lovely stay at the hotel, it was very relaxing but despite it being a large resort, it didn’t ever feel overcrowded. The cocktails in the main bar were very good. Often I find cocktails abroad can be very sweet and sickly interpretations, but these were great! Also the drinks by the pool and beach were very nice, albeit a smaller menu. Food was very good. We booked restaurants ahead of our arrival so we had no issue with bookings. The Taverna for lunch is an absolute standout for sure. The menu in the evening unfortunately is not so good, and it’s missing a little atmosphere.

The only down sides are the service in the main bar and the time it takes to get a drink. It’s table service and clearly all the staff are working very hard, but I would say more bar staff are needed. On several occasions we waiting 30 minutes or more from ordering to receive our drinks. Worth the wait as they taste delicious, but it was definitely frustrating as quite a few guests were also chasing up their orders. The only other thing is guests leaving towels on sunbeds to reserve seats around the pool and beach. I think this is ok if you’re more or less based there all day and just popping off for a quick breakfast or lunch, but many beds were ‘reserved’ for the majority of the day with no one coming to claim them, meanwhile other guests who wanted a place to sit couldn’t find one.

Great location, close to the beach, wonderful pool beds and pools. There was a good layout of the property so we easily found our way around while exploring.

The air conditioning could have been better. We had trouble turning the temperature down. Lots of children, maybe think of an adults only area?

Our stay at this hotel was truly relaxing, largely due to the incredibly friendly and attentive staff. They went above and beyond to ensure that our experience was memorable. The presence of a nutritionist on-site was a fantastic touch, as she helped accommodate dietary restrictions, and the waitstaff were all well-informed about food intolerances. The availability of à la carte dining options, a beautiful beach area, and various dining facilities added to the overall enjoyment. Additionally, the hotel’s proximity to Heraklion Airport made our arrival and departure incredibly convenient.

However, there were a few downsides. Making reservations for the à la carte restaurants proved to be quite challenging, and communication with the reception staff was sometimes difficult. Despite multiple requests, cancellations were not processed, and doing so online wasn’t an option either. Moreover, the city center is not within walking distance, so having a car is necessary if you wish to explore the area further.

Great hotel, beautifully and cleverly designed and well laid out. Felt premium but for a reasonable price. Good inclusive facilities and lovely restaurants, beach was clean with loads of sun beds, clear sea and very shallow and safe for kids.

The main pool is crazy deep, although there are splash pools by the water slides, if you have kids that aren't strong swimmers I'd recommend getting a shared pool room. It's a real shame that they decided to make the main pool 3 meters deep, it was barely used & my 5 year old wouldn't go in as it was only shallow by the steps in, then got deep very quickly. I'd also say some of the staff weren't the most smiley/friendly but they all worked extremely hard & the guys at the beach bar were really lovely.

Amazing hotel! And what makes it so amazing is the people who work there. I travel a lot and a lot of hotels don’t have a heart but this one full filled with love to the guests. I have noticed that everybody tried so hard to do their job and they did it not because they must but because they love what they do. Reception guys everyone is great and helpful, i had to deal with different shifts. The Manager Olga will sort out all of your requests in seconds, helps to find the best solution even for not happy guests , oh i have seen them walking away happy).Concierge -Viola, Guest Relations -Zilia as well always there to help. Funny, professional, kind, polite, friendly people with big hearts. I cant remember all the names of the people whom i met or had to communicate with otherwise i would name absolutely everyone for an outstanding service. The workers of the bars, restaurants, beach club, housekeeping, luggage guys, gardener’s etc are all great!!!! Theres a very smiley bar attendant at the beach bar who was even icing my Proseco glasses ☝🏻😁 I have seen few reviews people complaining on the food or something else. But again the question is are you coming to enjoy yourself or to find whats wrong? They have always something for everyone there in the kitchen. The food is simple but tasty ! The main restaurant even opened till 4:00 in the morning which is amazing. They have good quality drinks and Italian Proseco which you wont get even at some other luxury resorts of Italy or Turkey. The rooms have that nice ambience and they are stylish. I would recommend rooms with the sea view and the pool. The territory is stylish as well and green with hard working gardeners every day. As i heard theres a huge renovation is on the way for the hall and other parts of the hotel as the owners want to make this hotel even better. The beach is sandy with clear water.

Nothing to complaint about

We had a very relaxing stay at the Mitsis Rinela. The room had everything we needed and a good sea view. The beach area has very comfortable sunbeds and a nice beach bar. There are many options for eating around the clock. The hotel features a wine bar with many local wines to try. Most important of all, the hotel staff were exceptionally friendly and helpful.

Check-in could be made easier. We had to fill out details on a tablet and it felt like we were repeating the same information several times. We were expecting a tourist tax of €28 for the week, but this has increased to €70 (This is beyond the control of the hotel). The area outside the hotel complex is quite run down.

Both the breakfast and dinner buffets at the main restaurant were great. We also very much enjoyed the various food vendors available around the resort. Also the staff was very helpful and friendly, and the location very nice.

Out of the four restaurants available at mitsis rinela, we were only able to eat at one. They were fully booked the entire trip even though we tried booking as soon as we checked in. Also the drinks vendors around the resort had a very limited menu. The main bar next to the lobby has everything though.