Staff of this hotel is SO friendly and helpful! They care about their customers with passion. Huge thanks to Emma and Margarita with our broken doors. They fixed problem immediately with professional attitude. Room was always clean and cozy. They give you tips and recommendations what to do and what to see. Breakfast and dinner was amazing with wide range of selection every single day. Definitely can recommend this hotel!

Just opening hours of pool 10-19 however this is the only thing I found out.

The staff are so lovely especially the receptionists - Eva was so helpful and sorted us with a late checkout. There was another lovely woman who helped us a few times, I didn’t catch her name but she was so helpful and bubbly. The main pool area was gorgeous with music playing throughout the day. You could order food and drinks with the QR codes on the tables straight to your sun loungers. The breakfast buffet was great as well as the buffet in the evening that had a lot of choice. There is also a bar connected to the hotel on the strip - all of the staff are great but the red haired woman working there in particular was so so lovely. If you are looking for draught Mythos, they sell it here as the hotel restaurant has bottled.

The main pool area and the restaurant are very aesthetic. It’s kind of soulless though, same repetitive unknown beach music pumping all day or dinner jazz in the evening. The pool bar is excellent with great coffee, cocktails and smoothies. The breakfast was tasty, sometimes hot items were cold though, they could do with having warmers. Balcony view from the rooms overlooking the pool is stunning. The staff are really what brings this place up to satisfaction, they’re all amazing friendly and a credit to the hotel. I was given a complimentary upgrade to half board, which was very kind.

The bathroom is unbelievably small you have to step into the shower to close the door to get to the loo. The bathroom also smells damp and musty. Bed was 2 singles pushed together, not what I’d expect from a king room in a 4* hotel. The rooms are scuffed and need painting. No room service. The pool opens at 10am but people start queuing at 9.30am, which is ridiculous and means you have to join the queue if you want a bed as everyone jumps up to join in. Standing in the hot sun for 30mins right in the middle of the restaurant, the hotel should request that people do not queue.

Very nice venue, stylish, a lot of gardens, good attention to details. Good food, good variety. Friendly staff, nice rooms. Beautiful pool, decent prices. A bottle of water upon arrival is a nice touch. And a surprise with a floating tray with fruits was just amazing!

True that there is no soundproof at all. My room was the last in the corridor and I heard everything even from the stairs. But it is a common thing in Cretan hotels, and I always wear earplugs in Greece)) Would be nice to add some wooden tiles to a metal ladder that brings to a pool and a restaurant. When you step on it it is noisy as hell😅 So it bothers guests who relax at the pool near it, and you can hear this noise even from rooms that are facing the pools. I guess this issue can be addressed very easily. All in all, it was a great stay, and I wish the hotel all the best it its development.

Room was nice, breakfast was realy good, personal was very nice.

Realy noisy, walls are from paper. Unfortunately we had also bad experience with taxi from hotel. Somebody probably forgot to order taxi to the airport for what we ask. Thats not the problem, it can happend. But they start to lie and start to tell us that there is a car accident and thats why he will be few minutes later. After 25 minutes waiting, we order our taxi and it came earlier than this one. Sometimes its better to say true specialy when you are going to the airport.

The staff were very friendly - especially Antonios at the front desk. The pool was incredible and there was barely any noise given that the hotel is close to the main road. Could totally relax and the prices for food and drink were very reasonable. It was nice that the room was cleaned every day. The location is also ideal making it easy to go out and eat at the local restaurants.

The gym needed a bit more attention in terms of cleaning and organisation. The sound proofing between rooms wasn’t that good. Not many tv channels in English.

A great hotel with facilities and big potential to grow. Convenient buffet breakfast,plenty of choices. The concept of the rooms is extraordinary and cozy. Beautiful outside pool with the sun always facing it(easy to get tanned...or burnt :) ). Prices are low for what the hotel provides. The biggest thank you goes to the people working there with their natural hospitality spirit. A special thank you to Antonis from the reception for solving all of our "issues" and elevating our experience and the stay to the maximum point!

I loved my room. Very spacious and suitable for me (solo traveller). The hotel was in a good location so easily accessible when I wanted to visit the main strip. The largest pool was my favourite as it was so visually pleasing. I enjoyed the buffet style cuisine. There was variety and the food was tasty. Staff were also extremely helpful and kind.

The drain in my bathroom had a really bad smell. I did see another review about this but didn’t think much of it. When not using the shower I kept that door closed. Fortunately I was out most of the day so only had to endure that for 1 night.

Good variety with breakfast. Live music/events some nights. A number of different pools to choose from. Menu very varied in terms of drinks and food by the main pool too. Friendly and helpful staff.

Pictures look great but it's a little tatty and could have been cleaner. There were silverfish in the room and one day I saw a small cockroach. The bathroom door handle came off one day while I was in there too. We were celebrating a special occasion so unfortunately this all put a bit of a dampener on the whole thing.

The property was aesthetically pleasing, well finished and nicely furnished. From every angle you want to take a photo as the interior design is beautiful .The bed was nice and comfortable with a great shower. The staff were wonderful. Reception very helpful, restaurant staff Stavros and lady (with red hair) were very friendly and Spyros (Duty Manager) and Manos (Chef) were lovely. I received a lovely birthday cake on arrival and as a solo traveller felt extremely comfortable in the hotel. I was surprised to find that as well as the large pool by the bar there are three smaller pools by the rooms so always a place to sit/lay and relax/order drinks. The gym was extremely well equipped with everything you’d need for a real workout including a squat rack and Olympic sized plates. The hotel was well located just 30 mjns from Heraklion airport and a few minutes walk from the beach. An easy walk to the harbour through the promenade took about 20 mins. Food at the hotel is good but if eating out a few mins away you have The Grill (2 mins), Skipper (10 mins) and Wasabe (3mins) for fresh Asian food, all recommended.

There was nothing to dislike. Enjoyed every moment - I travel monthly and this is one hotel I’d not hesitate to revisit.