We were pleased from the moment we arrived the front desk person was so courteous and helpful The property was at the end of the Main Street and close to everything Pool beautiful breakfast quite good lots of fruit and breads The staff were mostly family and very anxious to help in any way We have stayed in Malia before but for sure would use this property in future for our trips here it is not close to beach maybe 10- 15 minute walk but the atmosphere of the street is a winner

If I had to pick a downfall it would be lack of a room safe It’s a pain to carry around cash and passports But still would come back I’m sure if we had asked they would have locked things up in hotel safe

The property is very clean and managed by the family themselves. They are really welcoming and we got early check-in as we arrived in the hotel couple of hours before the check-in time. The beds are super comfortable and we got the pool view room. The hotel is on the main Malia road yet very peaceful at night. Has a great clean pool (which we did not use as we were mostly out exploring).

The breakfast spread is limited and it will be great to add few warm dishes to the lot. Healthy warm items usually get finished by 9:15. So, if you are late, you get the replacement item or cold food option. Also, it would have been great if toiletries could be provided as for someone who lives for a longer duration may find it helpful but this is not a deal breaker ofcourse. I booked triple bed room to get more room space but we were allocated double room but we were okay.

I liked the breakfast (buffet), the location was convenient, 10 minutes walk away from clubs but not noisy inside the room (occasional loud traffic could be heard in the distance from the balcony but not inside the room). The staff were helpful and friendly. The pool was a good size for relaxation and didn't feel too cold. I was also messaged by the hotel itself before my stay with a lot of useful information which was a nice touch. Also the facilities in the room were quite good. (Had a fridge, air conditioning, closet with draws, table, plugs and tables on each side of the bed).

The floor tiles were very slippery when wet (near the pool and the walk from reception to our room). Though I was personally wearing flip flops so it may have only been my luck of almost stumbling every time. The bathroom was quite small in our room, the shower had stopped working at some point but the staff did not come to fix it even though it was reported. We in the end managed to fix it on our own. The TV was quite small and all the channels were international/European. All we could watch on an English channel was sky news. (No local channels, could not watch a movie late at night for example). Also the WiFi was not always good inside the room. However whenever I sat out on the balcony, the internet was very good.

Hospitality in its core essence is all about the human factor. This is why since we arrived we felt welcomed and valued from all the staff with massive genuine smiles.

To be honest i can’t come up with a single reason of not liking it.

the hotel is located within 5 minutes walk from the old city. we were 2 families with total of 8 people and we stayed in 2 family rooms, each room had a bedroom, a bathroom, livingroom with 2 sofa beds and a small kitchen. there is a very nice pool that the kids loved very much. the staff was very nice and helpful

the wifi is not working so great in some areas of the hotel,

The staff is by far the best part of our stay here, even made some friends among them. Rooms were big, clean and comfortable. A great variety of food and drinks, there is something for everybody. The outdoor pool was also a fantastic way to relax or have fun. Also we had a blast playing billiard and air-hockey with the other guests of the hotel.

Sometimes the food wasn't very well seasoned but it's not a big deal

Everything was excellent. The staff was nice and hospitable, the rooms were clean, everything worked perfectly in the room, the pool was excellent, the location was close to the beach, the breakfast was delicious. I would recommend this hotel to everyone.

Perfect customer servis - Mr. Manos helped us with everything we needed. Very helpful, kind, honest approach. The food was delicious, the atmosphere in the restaurant, bar, terrase excellent. What was the most impressive was the stuff - family run hotel, everybody always smiling and willing to help. Perfect location in Malia.

The hotel is in a good location near the centre of Malia close to some nice shops, bars and restaurants. Good size rooms and very nice pool area perfect for relaxing.

Breakfast finished a little early for me.

For the moment we arrive we feel that everyone is the to insure that we enjoy our stay from the front desk to cleaners,bar staff and kitchen. The service was excellent.

Nothing