- from the moment you arrive, until the moment you leave, the staff make you feel like a VIP and the luxurious, tastefully decorated surroundings contribute to that feeling; - you are always greeted with a smile, which prompted the question: who smiles all the time without faking it? I certainly couldn't do it on a daily basis for a few months in a row; the fact is that Cretans seem to have a hospitality sense far above your average human and in many instances I could feel that their smiles and positive energy came from the heart and not from the job description; shoutout to LITSA, SOULA, CONSTANTINA and VASILIKI who made us feel at home and cared for; - restaurant/staff managers were always there, working with the team, lending them a hand and making sure the service stays high quality, which speaks volumes in terms of leadership standards; shoutout to ALEX, manager of the lunch bar, and his colleague, the manager of the restaurant, for all the pleasant interactions and for all their hard work; - three impeccable professionals handling the kid's club: MENY, MARIA and ELIZABETH kept the kids entertained the whole day long and even took them to lunch (which is included for the kids); - great functional and TRX training circuits lead by KARINA; - the room we had (located in the main building with private garden) was large, superbly furnished and provided quick access through its garden directly to the pool area, but also to the private beach (sunbeds and towels included); - impeccable room cleaning service, no compromises whatsoever; - high quality evening entertainment: tenors, violin, quality live music, not loud, but gentle and cultivated, up until 22 P.M., after which - silence, which was greatly appreciated, as it allowed everyone to rest; - rich and delicious breakfast and dinner buffets with tasty egg specials every morning; - great salt water pool; - you could always find unoccupied sunbeds at the beach and pool irrespective of the time of day;

Only two things worth mentioning: 1. the seabed is rocky and unpleasant, bathing shoes are needed and the bathing experience is not that pleasant due to the seabed, which is none of the hotel's fault; 2. next time I will go for a room that is not part of the main building, because the access hall leading to the rooms (all marble) amplifies the noises and you can hear people talking, trolleys rolling, doors slamming etc.; not a very big deal, but good to know and apart from that the room had great sound isolation;

Fantastic Stay, great food experience including buffet in the morning, amazing personal, extremely friendly and helpful

however there we more kids than expected. On booking and instagram the hotel seems to be rather for adults and we were quite surprised about the kids club right next to the main pool. Unfortunately we could not spend any time at the pool because we found the noises and ball games not to be relaxing atmosphere for us personally.

Very peaceful, despite the fact that it’s not “adults only” concept. No loud music. The staff tries to make your stay comfortable. The design and the small details are worth mentioning. A big pleasure to walk around. The pool with the salty sea water is amazing .

The cleaning wasn’t ideal. Plus our cleaning lady came to clean the room only at 1-2 pm. Plus the room itself (especially bathroom) was made as if from low costs materials. Access to the sea is very rough. Huge stone plates are making sea entrance challenging, especially when there are at least small waves.

Excellent staff, nice touches and details to make you feel welcome. Beach was really nice. Great food at the main restaurant.

It seems great for families but it does mean there are a lot of children there, which might not be everyone's thing. The buffet was also not amazing for the price.

Firstly, the staff and service are what truly shine in this hotel. Everyone, from servers, receptionist to cleaning staff was polite, greets you nicely and reaches out to help when needed. Secondly, the buildings and surroundings are well kept and look nice, with beautiful flowers and trees spread around the premises. The main pool area is great with very nice quality seats and cabanas. This, combined with other guests being frankly older, made for a much more calm and relaxing experience, in contrast to some other hotels where the noise and bustling sounds are more pronounced. Finally I would like to extend my gratitude to the management for arranging an upgrade for me and my family to a villa, so that we could more conveniently spend time together on this trip.

Small nitpicks, but nevertheless; the location could have been better, with not many things to be done around the hotel and the beach being nice but rocky, so not the best swimming experience, even with beach shoes. Also, although when booking, one should do their research about the available facilities, but cant help but wish there was another pool or a steam room/sauna. However, this was not a major issue which would take away from the rest of the experience.

Luxurious truly 5 stars hotel, with smaller size enabling personalized service and no overcrowding of common places. Very friendly staff, excellent a la carte or buffet restaurants with ingredients sourced from own nearby farm, room and common places spotless, fantastic pool, great activities for adults (aquagym, yoga, stretch etc.) and great kids club up to 12 years. Good location enabling to hop in 15 minutes by car to Rethymno and its old city and buzz. Music shows in the evening and stopping at 10pm to preserve sleep quality. Private beach albeit a bit stony. Staff speaks fluently English and German.

Lack of teen club/activities, maybe driven by the smaller size of the hotel. Mattress could be softer (but personal taste).

Everything was of high standard, really enjoyed the evening entertainment which was varied and different from the usual songs churned out at some hotels every night

Nothing major, slight problem signalling that the room was ready for cleaning as there were no indicators for the door, but very minor and it won't stop us from returning next year as we liked our stay so much

The hotel is a luxurious one, the property is amazing, it is modern and well taken care of, the breakfast and dinner are perfect too. The staff, they make you feel like family and less as a guest, they took care of every single detail, my daughter got sick during the night, they made sure to stay in touch via whatsapp and see if I needed a Dr. to come check on her. Truth to be told, an amazing experience, staff were extremely nice and hospitable. WOULD DEFINITELY recommend it

If there TVs were connected to the wifi.

Restaurant staff fantastic; friendly, flexible re preferred seating area, efficient, remember previous orders, quick top-up of buffet when anything running low, nothing too much trouble for them. Food (breakfast & dinner): amazing variety & tastes. Whole hotel spotlessly clean.

Shower gel in room ran out & not topped up automatically. Bed not as comfy as expected for such a classy hotel.

We stayed at this resort for two weeks. We loved everything about it, but especially the staff and the service. Everyone from the reception, beach bar, restaurant... Konstantina made a real difference for us. She and Oggy were very kind and attentive. We hope to come back next year.