Incredible hotel on the lake with stunning views, facilities, and lovely staff. We’re a British couple in our late 20s and it’s one of our favourite hotels that we’ve ever stayed in. There is a shuttle boat that runs from the hotel to Flores island which is a pretty cool mode of transport. Few things we particularly liked: - The staff are accommodating offering great excursions (Tikal was the tour we did and enjoyed) and were very welcoming, particularly given our Spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes too when we had early departures from the hotel - good drinks options too (beers and cocktails the highlight from our side, wine was expensive but that’s to be expected) - there are kayaks and pedalos free to use too which were a nice touch. - the room is stunning with beautiful views, good TV, impressive bathroom

We absolutely loved this property—it was the perfect place to stay during our trip! The views of the lake are breathtaking, and the tranquil atmosphere made our stay so enjoyable. One of the highlights was having access to water equipment like kayaks, which were included in the stay—such a great perk for exploring the lake. We were pleasantly surprised by the food, especially after reading some of the previous reviews. Out of curiosity, we spoke to the hotel staff about the feedback, and they mentioned they’ve been working hard to improve. It shows! The included breakfast was absolutely delicious and gave us the perfect start to our day. The staff were wonderful—always friendly and eager to help. Getting around the property was seamless, as we never had to wait for a golf cart to take us to our room. Overall, this property exceeded our expectations. From the stunning views to the thoughtful amenities and excellent service, it was a truly memorable experience. Highly recommend it!

Great location, hidden away in the forest. Big room with great views from the large balcony. Very efficient ferry service from hotel to Flores Island. The staff were all friendly. The airport transfers went very smoothly. The two staff members on reception (Brayam? and Danila?) were both very helpful when we had a problem with a cancelled flight and a lost phone. They also helped us book a good trip to Tikal.

Jacuzzi didn't always work.

We really enjoyed our stay at Bolontiku hotel. We slept in a beautiful bungalow with tasteful interior. Everything is perfectly clean and tidy. The beach is nice and equipped with SUP boards, kayaks and beach chairs that you can use for free. The staff is very friendly and helpful. Boat transfers to Flores are for free twice a day. It is the perfect place if you like to relax from busy Guatemalan cities for a couple of days.

The food in the restaurant is okay, but not extraordinary. As the hotel is a bit off the track you have to make an effort to go to Flores to have dinner there.

Lovely hotel with good facilities, views and pleasant staff. Great for a relaxing and peaceful trip. Would recommend!

The only negative - at check out was asked to pay an additional $30 for extras at breakfast (incl orange juice). Despite asking the waiter several times if said “extras” were included. Next time, please advise guests clearly on what is not included rather than charging unexpectedly at check out. This left a very sour taste.

Loved the clean, spacious rooms with amazing views. Loved the property, pool, lake, boat rides to Flores.

I wouldn't want to fault any of the hard working F&B staff, but they did seem quite overwhelmed and missed a few things in the orders. Good food though, didn't really detract from my stay, but I can see some people who like to complain making a bigger deal.

it is so beautiful. the food is amazing. we had 6+ meals and each was unique, delicious and beautiful. our cottage had a panoramic view, with a deck with truly comfortable chairs and completely secluded. the bathroom was like a dream.- even the complimentary toiletries are luscious. the pool was perfect with lots of comfortable chairs and fresh towels. an so many beautiful birds. the staff was 100% lovely, kind and friendly.

I had to leave.

absolutely gorgeous. staff was lovely and incredibly helpful. pool was great as well as lake activities. rooms were nice and clean.

food was expensive and not good. we went out of our way to eat elsewhere. airport transfer should be included. we had to pay $100 Q each way to and from dock which is just a few minutes from airport. and would’ve had to pay $600 Q if we arranged the transfer through the hotel for our family of four, which is so expensive it doesn’t even make sense! we stayed in villa which was much too big for us, but was the only option for us as we wanted to stay together but with separate bedroom for kids.

The breakfast was really nice. Custom made pancakes & omelettes were outstanding ! Fresh fruit juices and the fruit plate were equally enjoyable. It was nice to enjoy breakfast with a terrific view of Lake Peten. Wait staff is great too ! Special saludos to Bolontiku managers Percy & Mariela and bar staff Nelson & Shirley. Their hospitality was genuine and much appreciated ! Muchas Gracias a todo !

The location of the hotel was stunning and the rooms were gorgeous. It was wonderful to be able to swim in the lake and then enjoy a cocktail!

The restaurant was not great with no veggie food, some mains arriving with starters and others later and the food was a little over cooked. Breakfast was much better and our server for both meals was really helpful.