The hotel was in a very convenient location. I easily reached it from the airport with just one bus. During my stay, I didn’t need to use any transportation, as everything was within walking distance. At the reception, a lovely woman greeted me warmly and even offered guidance about the city if needed. She was very sweet. My room was slightly dim, but since I spent the whole day outside, it didn’t bother me. I stayed in a very cozy, clean, and well-organized room. I had no issues with TV, internet, hot water, or anything else. It was a very comfortable stay. I had chosen an accommodation option with breakfast included. There’s an employee named Garbo in the restaurant—please meet him! He’s a wonderful person and his thoughtful recommendations about food choices were a delightful touch. The breakfast was rich, satisfying, and delicious. One day, I even spent hours at the breakfast table because it was so enjoyable. Their coffee machines make fantastic coffee, and the marmalades were absolutely amazing. The atmosphere was very elegant and pleasant. In the evenings, you can dine at the hotel’s restaurant at reasonable prices, but I didn’t try it because there was a Christmas market nearby. I preferred to experience Hungarian cuisine there instead. For my future trips, I will definitely choose this place again.

The hotel is just perfect, everything was more then we wanted. We had really very comfy stay in this hotel. The rooms are very clean and warm, the beds very comfortable, the location is just perfect, in the city center, close to the attractions and the public transport, the breakfast - very tasty. The staff was very nice and polite, I don't remember the name of the girl with long dark hair from the reception when we checked in, but she was super nice and polite, very smily and friendly. Gabriel from the restaurant, who work very hard, was very friendly and helpful. Thank you all for our unforgettable holiday in Hungary!🙂

the room was quite nice and clean, above my expectations for 3-star hotels. The receptionist was polite and helpful. Finally, the location is extremely good, especially for the price.

Two minor inconveniences about the room: (i) the double bed was just built by stacking two single-size mattresses next two each other; the two beds splat apart multiple times during the night, making sleeping quite uncomfortable. (ii). The heating system was not working. I guess the central heating was off since my stay was in spring, and I am sure this would not be the case in winter. However, it would be nice to be able to warm the room up even in the spring on such cold days as the ones during my stay.

The location was good. Very handy for the Metro and hop-on hop off bus. Very close to the city centre. The staff was really good and helpful. Especially Victoria and another female staff (my apologies for not catching her name - she was on duty around 1600 on Friday)

No tea/coffee facilities in the room or the gym. But then you can understand it for the price paid

Perfect location, right in the center Best coffee ☕️ in town Breakfast had all you need. Gabèr, the cookman, who prepared the breakfast, is the best and most helpful employee I've ever met in a hotel . Viki , in the reception gave us very good information. The owners also helpfull and polite . If we'll visit Budapest again is our one way place to stay .

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the location is perfect, close to the historical part and to the bus 100 stop (to go to the airport)

There is no elevator in the hotel. And no information here about this. It was unpleasant surprise to carry big baggage upstairs.

I really loved that the hotel room was very clean, spacious, and the bed mattress was so comfortable and robust, that I slept like a baby after a really long day. Their hotel receptionist were very kind and helped me to keep my luggage in a safe area until I departed to the airport. For those who want to take the bus to the airport (bus 100E), Pilvax is within a 10-minute walking distance from bus station Deák Ferenc tér M. Extra points: the hotel is located near many restaurants and pubs so you can enjoy a good meal (highly recommended Bistro Gerloczy).

Unfortunately, when I stayed at City Hotel Pilvax (end of June 2022), their air conditioning system did not work. I really appreciated that they informed me in due time about this issue, in case I wanted to cancel the reservation. Hopefully, they have repaired it. The bathrooms are clean, but they could be improved.

Nice staff who very helpful and spoke English, also 24 hour check in which was good as we arrived in the night. Helped up with any questions and bookings. Room was clean and bed was comfortable. The room was big and had storage for all our things if we had wanted to unpack. They have recycling and are trying to be green which is a plus for us, they offer room cleaning after 3 days of staying to help the planet! Location was amazing, quiet street for most of the day with easy walking access to shops, restaurants, public transport and the sights of Budapest.

The shower door was broken which was a little annoying and the air conditioning made a squeaking noise sometimes which could be a bit annoying in the night, but this wasn't constant. There are a lot of stairs which is fine for us but there are no ground floor rooms so probably not suitable if you have accessibility needs. Breakfast was included in our room so we ate it each day but I probably wouldn't have paid for it separately if it hadn't been included. It was nice for one day but was the exact same thing each day (scrambled eggs, bread, yoghurt, toast and spreads, cereal) and the cereals weren't to our taste. Just something to consider if it's not included in your room.

location is amazing Room was very clean staff was very helpful and friendly

cooling system was not that good

1- Very very helpful and happy staff And cooperative 2- Clean room 3- great location, once i arrived to budapest i took the airport bus to city center, then i walked for 6 minutes to the hotel

Nothing I would love deep cleaning to hidden spots