It's a very good hotel, what you would expect for a 4 stars hotel (I've seen 5 stars like this one too), good food, very clean, comfortable beds. It must be great in the summer at the rooftop swimming pool and bar.

It was January and it can be cold in Agra at night so the heating not working was a problem. Some staff was sent to the room to fix it but nothing happened and in the end we were given a portable heater. As most of them a bit noisy but at least it kept the room warm.

Clean and spacious room and bathroom. Little touches like water bottles, bananas in room along with shampoo etc. Bed was very comfortable. So very clean. Staff were lovely and attentive. I really liked this hotel and appreciated all it has to offer.

Housekeeing staff was forgetful. I called 4 times over 3 hours to get something that should have been in my room. Finally got it. The roof area needs to be spruced up and made more inviting. Should have instructions for operating the TV. One of the outdoor staff followed me to my car without maintaining appropriate space.

Great view of the Taj Mahal from the room. Spacious and comfortable. Lovely and helpful service staff.

Shower stopped mid flow at 10.30am on check out day, reported to main reception. Other than this we were happy with all the facilities.

Classy hotel. Beautiful Taj facing room - comfortable bed and settee. Bathroom had a proper shower cubicle so no overflow of water into the rest of the bathroom. Choice of restaurants - we had two nice Italian meals in Bello Restaurant as a change from having eaten only Indian food for three weeks. I also had a lovely river sole meal in the main restaurant. Nice cappuccino and cold coffee and cakes in the coffee shop on the ground floor. Efficient laundry service.

Some difficulty communicating in English. Two face flannels were provided in the room on the first night. The one I used was taken away the next day so I used the remaining one, which was taken away the next morning. No amount of explanation could get anyone to understand that I wanted another. I was eventually given two guest towels.

Clean vibrant posh hotel that’s a perfect proximity to the Taj Mahal! The room service and restaurant there is outstanding! If you have dietary restrictions you can’t find some more helpful caring and kind than Preshante! We had such good food there including biryani and gold leaf burgers! The massages there at the spa are great too. Thanks very much Grand Mercure!! Last thing I’ll mention is that the marble shop in the hotel has the best products and the best prices. Do not be fooled by others shops claiming their product is the best and charging you double!

Having to ask for more of the thin rolls of toilet paper initially provided is a bit inconvenient.

Beautiful hotel in a superb location. We had the superior room with view of the Taj Mahal and it was the best choice. Pretty amazing to wake up in the morning to such a view. The room was massive, spotless clean and very comfortable We really enjoyed the pool on the roof top, not massive but more than enough for a well needed break in such a heat. Once again, impressive views and very clean.

We opted for half board. Breakfast was pretty good but dinner was a little bit disappointing for the children. Perhaps they could make it a bit broader and incorporate more continental dishes for younger people and those not so keen on spicy food.

Nice room, great view (Taj Mahal) Good pretty good

Staff were not adequately trained and were too focussed on feedback rather than ensuring guests service. At both meals we ate in the restaurant we were approached far too many times to ask if everything was ok and then at each meal on more than one occasion we were approached specifically to ask us to give good feedback. In one occasion whilst eating a QR code was held in front of me to ask me to complete a TripAdvisor review there and then! This is not what I want to do whilst eating a meal on holiday with friends!

Cleanliness and food. The food was very delicious and lot of variety was available. Our specific requirement of food ie without onion & garlic was met with with smile. The best part of the hotel was behaviour and response of most of the LETTICE restaurant and house keeping executives, especially Mr Amit, Restaurant Manager. He is very humble, sincere, with positive attitude, listen carefully to the specific requests of the customers and always keep smiling. We used to miss him during lunch. He is an asset to the property Also liked behaviour and attitude of Mr Lakhpat, Chef and Ms Sneha.

Nothing. Would have been better if more green space is introduced by way of vertical garden. It can be so planned to hide nearby building.

Lovely attractive hotel, very nice rooms (got given an upgrade), staff very attentive. Good range of facilities, although we did not use many. Range of restaurants including rooftop bar. Close to Taj Mahal, and evidently has a view from the hotel - unfortunately we had fog.

All ok, except a 40 minute wIt for our dinner - it had obviously been forgotten, as after requests it arrived but tepid. In fairness, other diners seem to be doing ok, we were just overlooked in the rush (some big tours staying there). Not much in area, but that is Agra.

Very clean. Very nice. Good location. Huge room. Great view. Very comfortable. Highly recommend.

Baggage service when checking out was very slow.