1. Senior staff Khushboo, Prabhakar, and Pravin are very committed. They took care to intervene personally on every issue and also arranged a really memorable evening ! 2. Housekeeping staff are marvellous! Special mention of Payal is required !

1. Vegetarian menu is hopeless. People don't come to South India, especially Chennai, to eat paneer and aloo jeera. 2. Saturation level usage of garlic in every Vegetarian dish, without a thought as to whether there is a need. 3. Staff have English language problems 4. Staff can be better groomed 5. Establishment seems to cut cost on trivial items while charging premium prices

Great food in the restaurant. Super comfortable room and the hotel overall has a great feel. The rooftop bar has nice views of the city and is great for sunrise. The staff were friendly, especially the room cleaning attendant and the rooftop bar staff. Lovely big window with lots of natural light. Lovely bakery products at the coffee shop in the lobby.

The windows could’ve done with cleaning (lots of presents from the birds on them). The shower door was a bit broken so didn’t close properly. The TV was too old a model to accept screen share / streaming from Apple devices via Airplay or Miracast. Pool is quite small although very pretty.

Excellent Breakfast choices and varieties mix of both Indian and continental with superb Pastries which were the highlight of Breakfast. Friendly and very accommodative staffs i.e. Lokesh was very helpful and attentive. The Managers too. Lovely breakfast to look forward to first thing in the morning. The staff handling baggages i.e. Bell Boy and team were very helpful and efficient in helping out with the luggages. The overall stay was so satisfying, comfortable and exceptional service was creme de la creme!

Housekeeping-stain in the WC and curtain.

Some of the staff are not not nice us and even small help they refused and that was a big disappointment After that they stayed in Rain tree ,they are very happy to help with anything ,especially you come from abroad spend some time there we should feel comfortable and satisfied but that was not there

Friendly helpful and polite staff and some your staff very rood and not polite

Rooms are comfortable and relaxing. I loved the location as it is about a 5-min walking distance from the nearest metro station (Nandanam) which makes it very convenient to commute around the city or even to the train station & airport. The beds are very comfortable to sleep on

I got some of the breakfast items which I ordered in the kitchen very late. I also felt the juice options in the breakfast were very limited and hence I'd recommend increasing the number of options

I loved the interiors and how well the property has been maintained. I managed to get a great view of sunrise from my room and the room by itself was very spacious and comfortable. The best part of my stay however was the buffet breakfast. From the dining room decor to the variety of the spread, it was all amazing. The puff pastries were to die for, specially the chocolate croissant. The South Indian fare was top notch as well with the Pongal being melt in the mouth and the Vada perfectly crisp. They had a live Dosa counter as well. I must mention that all the staff were extremely warm and courteous and made the guests feel welcomed and at home.

I thought that the filter coffee although good could be a tad better.

The people were especially warm and good. Jyoti from Guest Services, Vivek from Food Exchange, Ankit from the coffee shop below, all were so genuinely interested in making our stay pleasant. We will probably return to stay here only for these amazing guys at Novotel.

I think the hotel inflates the price of wines by almost 5-6 times the MRP. A little increase is understandable but we are not sure if everyone does that in Chennai. Though the food is really good in South Indian, yet some other dishes are not good. For example, the pizza was just not cooked evenly on all sides, and felt like eating a raw base. The toaster is not automatic and it keeps burning your toast at the breakfast buffet.

The hotel Novotel is very nice, comforts, very near to Chennai Metro rail station. Hotel is neat and clean. staff members are very friendly and co-operative. Especially Ms. Jyoti Verma, Executive was wonderfully arranged for my comfortable stay. My Special thanks to Ms. Jyoti. Only front desk receptionist delayed my check in. food was very nice taste good varieties also. Rooms is spacious. Bath room also good. The linen and towels to be kept fresh one. In some other five star hotel linen and towels are washed in such a way they appear as if a fresh/new cloth. the laundry process is like that. In this hotel also can follow up the method. Over all good hotel for the value of the money.

liked very much

It was a good stay, from getting checked in promptly to have our rooms ready earlier it was flawless. They also were quick to respond to our queries and requests- even late at nights ie to bring extra pillows, cutlery, towels etc. Staff were all helpful and the hotel itself is well located and easy to access.

Breakfast was good but could do with more variety dishes and morning drinks.

Location was really good as quite central to many places. The rooms were very clean and well maintained. Staff were friendly and we had a wonderful stay at Novotel.

I dont think i can pin point anything in partticular that i didnt like about the hotel.