Overall it was an excellent experience. The facilities were great. The amenities were excellent and the staff were very attentive and dedicated. There was no reason for complaint. The ground staff were excellent.

There was some confusion regarding my laundry. It was not ready when they said it would be which delayed our check out by almost an hour. The management wasn't very honest about the delay and tried to buy time by saying it would be ready in 5 minutes....another 10 minutes...almost ready....they are bringing it up....etc. I would rather they had been honest so I could make the decision I needed to make. It was one particular manager (probably the GM) who wasn't bothered about the service.

Superb Modern Airport Hotel December 2024 Really enjoyed my one night stopover here. It was perfect before flying home to the UK the next morning. It's close to Terminal 2 (a little further from Terminal 1) and I used the hotels excellent private transfer service both ways. A new very modern hotel with perfect rooms for a short stay. Immaculate and comfortable throughout. Nice bar with lite bite menu downstairs with friendly staff. Upstairs there is a large restaurant which has an extensive buffet for dinner as well as a la carte. The breakfast buffet here was also extensive. A very special hello and thank you to the lovely Atish and Anup who were my waiters for both dinner and breakfast. When next staying overnight at Mumbai International Airport it will definitely be my first choice hotel.

Nothing all perfect

This accommodation is located just 10 minutes by car from Terminal 2 of Mumbai Airport. The rooms are very clean, with comfortable mattresses and pillows, and equipped with air conditioning. It’s the perfect place to stay or take a nap if you have a flight from Terminal 2. I also booked a taxi in advance through the hotel. While it was slightly expensive, I found it worthwhile to ensure a hassle-free journey. A complimentary breakfast is included, although I didn’t get the chance to try it. The staff were kind and accommodating, offering flexible check-in and check-out times based on my flight schedule. Overall, this is an excellent option for a restful night’s sleep near Terminal 2.

Personally, I feel it would be better if they included a small chair for added comfort. Additionally, it would be a good idea to reserve breakfast slots for guests to avoid queues during busy times.

Your staff more than made up for the disappointment of the cramped room. It was so small that the hotel could not provide a chair—there was no space. My initial experience of a light snack at Mado Mado—a CHICKEN PIZZA—lingered because it was a thick-crust pizza with a not-so-inspiring topping. However, dinner room service was good, and breakfast was superb. The staff was all ears, attentive, and anticipating one's every need. By and by, the initial disappointment faded away, and we checked out happy. Coming again on the 15th for a night.

see above

The staff were good and friendly Location was amazing as we wanted something near the airport Our room had the airport view hence we saw flights taking off and landing - beautiful view Breakfast was top notch

Check in time is very inconvenient I had requested early check in as my flight landed early in the morning and I have a kid So they first said give us about 2 hours and will arrange for room However after 2hrs we were told not yet it will take atleast 4 more hrs They kept offering us to upgrade for a bigger room and pay so much more which definitely was not an option After hours of waiting They gave us a room at about 12pm or 1pm A suggestion would be - kindly inform the customer if you wouldn't be able to provide early check in so they can accommodate themselves earlier in advance And to atleast keep the check in by 12 or something closer

Very clean hotel. Very helpful and friendly staff. Excellent food served at the restaurant for the A La Carte menu. Very good shower with good water pressure and heat.

Toilet did not flush properly in the bedroom. The room was more on the small side. The live stations for the breakfast buffet could have been better. Each day was pretty much the same buffet items. Location was very good for the airport but not as good for restaurants and shops. No spa facilities.

Warm welcoming staff who were ready throughout the day to help. The view from my room, I could see Mumbai airport and planes going in and out- a delight for av-geeks. Extremely clean rooms with an amazing ambiance and all amenities to please. And finally the buffet breakfast, they did maintain the quality despite bulk cooking.

It would be nitpicking at this point but sound insulation between rooms could have been better. Not to get me wrong, it was pretty good with no noise from outside or corridor, but I could hear people laughing and partying next door. The room window offers no privacy, the building being L shaped and a roof-top cricket pitch across the plot doesn’t help the cause.

Breakfast was on spot, they had pretty of options There wasn’t a thing that I didn’t like, and the staffs were so polite, anything I asked them any time, they do it with a smile on their face, that’s the best thing that could make anyone’s day better… where as for the view this hotel has crazy view towards the airport which is fun

There isn’t much to talk about dislikes here, just wanted to make yall work on the request that customers ask for, I had a stay for three nights and requested if I could get a higher floor, but instead I got 3rd floor that too with an average view

The staff were very courteous and helpful throughout our stay. The hospitality experienced was beyond words! The rooms were of good size and had an European design. The cleanliness was exceptional - both with the room and the surroundings. One thing to highlight was the food - the breakfast buffet was impressive both in size and quality! I haven't had so much authentic food from different parts of India before!

One thing that could have been better is the storage space in the room. The shelves were not proper to lay out your clothes from the suitcase. However, this could have been due to the fact that most people come for very short stays.

Friendly staff, early check in was available, good breakfast, close to airport

Extremely expensive airport transfer.. 5 min drive 2.700 irp + tax.. exactly the same route with taxi or Uber 12-15 (twelve - fifteen) times cheaper…