Hotel receptionist Shawez was very helpful. You understood my need for a quiet room and allocated me a room in the central building on ground floor. As a hotelier, I am quite impressed by the staff and their sensitiveness. I’m also happy that the hotel management took my earlier feedback seriously and provided glass bottles in the room. I wish they can also provide glass bottles in the restaurant and make their hotel hundred percent eco-friendly.

In the restaurant, Hotel is providing only small plastic bottles. I wish they can provide water in glasses and jugs and become hundred percent eco-friendly.

Very convenient location. We checked in super early, no questions asked, just accommodated, as it seems this is what they are used to, people checking in and out at all hours. Very comfortable room, . Helpful accommodating staff. We would stay here again.

We didn't enjoy the food, (although we did order a chicken burger in India, so perhaps if we had ordered Indian food it would have been better!) we ordered a pre packed takeaway breakfast, which was super convenient and available from 2am, but it was extremely unnapealing.! Don't expect any communication from the hotel prior to your stay, I messaged three times with no answer. Having stayed there, I can see that they are very busy though.

Super easy to find having arrived at Mumbai airport, literally minutes from collecting bags to reaching the hotel. Superb welcome from the hospitable staff, not only in reception, but also in the restaurant. Very comfortable room, quiet and spacious with lovely bathroom and excellent water pressure from the shower. I stayed here both on arriving in Mumbai just after midnight/early hours of the morning on 2 November, ahead of an onward flight to Calicut later that day. Then again on my return, ahead of a 9am flight to London on 24 November. Both times, my stay was very comfortable.

Very generous sized rooms with bathrooms. given the construction ongoing there was some vibration, but the beds were nice and the showers were amazing, Japanese style (rain shower, handheld spray. And faucet at the bottom.a great place to relax before those middle of the night flights.

The entrance was a bit sketchy to get to- the directions to entrance 3 were not current due to construction. Fortunately I had an escort from work ,and the hotel provided an escort from entrance 2, orI would but have been uncomfortable navigating to the entrance of the hotel. I was ok walking back to the terminal for my flight, but I think other solo travelers may not be.

The check in experience was smooth and quick. The front desk was responsive to requests. The breakfast buffet was delicious and well appointed. Restaurant staff was polite and attentive.

I required some assistance from the Airlines counter for the onwards flight. There was no airlines help desk on the floor of the hotel. The hotel front desk could not provide me information about the airlines help desk or connect me to the relevant airline. It would have been nice if the front desk was able to connect me to a suitable airlines help desk rather than me having to travel two levels to find one.

Nice,cosy rooms.Very modern,hot shower,toilet rolls avaliable 😜 Staff helpful and polite

I stayed there to have some sleep between my 2 flights unfortunately I couldnt sleep because the room service staff was very loud,think the have been cleaning next to my room and kept talking loud I even opened the door to see who was it thinking maybe the customers but no it was a woman and a man.Think the staff should be quiet because the walls are not that thick so you can hear everything.It is obvious people taking rest there between the flights so it should be quiet on the corridor

The location was the most convenient, right inside the terminal. It was just a 5-minute walk to the check-in counters, so I had no trouble with weather, or a need for a shuttle. At the counter, Mr Ratnesh was very friendly and helped be to get to the point where I could see the check in area, so a big thank you to him. The restaurant has a wide selection of fare. In addition, the hotel gives you a pass to go outside into the arrival or departure area in case you are keen to try out some other food. Costa's coffee was a great place to get a cappuccino. The staff at the reception are all very helpful and friendly. I would definitely recommend the hotel for a transit stay You should know that the hotel can only be booked for persons that have an arrival or departing ticket for that day

For the requirements, the room was adequate. Do not expect a lavish stay since the hotel is strictly functional. Everything works and is great for the purpose, though.

The fact that the hotel is right inside the airport is awesome! The signs are very clear and tells you where the hotel is. The room is comfortable and is good for a night stay.

The staff were busy looking at their screens and talking to each other more often than saying a quick hello to the guests at the check-in counter. Please acknowledge the fact that the guests have come there after may be 10 hours of flying and are extremely tired. I do understand that there are many things you have to do, but not even acknowledging our presence right in front of you can be disappointing. Then there is the wait to get a hotel, each minute is painful after that long journey.

The check-in process was quick, which was good after having travelled for 28+ hours! The staff was courteous and accommodating. The room assigned was clean and had a queen bed which was sufficiently big and comfortable. The lighting was soothing. We were offered a complimentary breakfast because they did not have the room I had earlier booked and it was an excellent experience. The breakfast spread was amazing and the food was excellent. It has everything from toast to eggs to pohe and upma!! So a real feast for varied travelers.

I had booked twin beds but got a room with a queen bed instead. It wasn't uncomfortable because I was with my mom but could be awkward if this was a business trip. There was quite a bit of noise through the night of some other rooms flush going off and people talking loudly which made sleeping a little difficult, especially because we checked in around 2.30 am.

The hotel team is highly responsive, and the room is clean with a comfortable bed size.

The hotel is located within the arrival terminal, so guests should reach it without exiting through the CISF security point. Unfortunately, this wasn’t clearly communicated, and we exited the gate. Once outside, CISF personnel didn’t allow us back in. We had to call the hotel reception for assistance. Since re-entry wasn’t permitted, we were accommodated in a nearby extension of the hotel after struggling for ONE HOUR. Even there, we had to go through an X-ray and body check.