Superb location, spotless and comfortable rooms with lovely views. Stayed for an extended period over the Christmas holidays with family. Hotel management overseen by Mr Gabba arranged excellent rooms for us to celebrate special occasions during this time. House keeping overseen by Mr Ravi was consistent and of a high standard, special breakfast requests overseen by Mr Avinash were met daily, resulting in a comfortable stay with delicious food. Mr Varun at front desk was professional and helpful throughout, Ms Shipra at breakfast took personal care of my elderly dad and Mr Venkatesh was a pleasure to interact with while he assisted in the gym.

Minor areas of improvement could lift this already great hotel even further. Inconsistency of dining room management at breakfast can lead to a very fragmented, error strewn experience when it's an off day. Simple service steps like replacing cutlery or providing water on each table can be hit or miss, but make a difference over an extended period. Similarly, some front desk staff are excellent, like Mr Shyam. They provide respectful, professional and effective service. Others, like Mr Ram perhaps need some more development in how to read situations and interact with guests to avoid faux pas and causing unintentional offence.

Location was excellent. Staff were friendly , courteous and guided us when needed. I was delighted that the hotel honoured my request for a complimentary upgrade to a sea view room and much to our surprise , decorated the room for our anniversary.

One hour after check out I received a call as I was about to board my flight that a paltry sum of Rupees 65 was not paid by me and we have left the hotel without informing anybody !!! This was absolutely shocking and I was surprised that a hotel of this stature could dare to call a guest without ascertaining the facts. When I gave him the details of check out and the amount (Rs.65) paid , he casually apologized. This left a bad taste after an otherwise excellent experience.

"I recently had the pleasure of staying at Grand Bay and it was an exceptional experience! The staff was warm and welcoming, the room was clean and comfortable, and the amenities were top-notch from ITC. The location was perfect for exploring beach & local attractions. I was particularly impressed with the warm welcome received from the front desk team during my check in. The hotel is well maintained & the breakfast, pool & the gym also awesome. The attention to detail and commitment to customer satisfaction were evident throughout my stay. I would highly recommend this Hotel to anyone looking for a comfortable and enjoyable stay. Well done!"

The hospitality and behavior of every staff has been excellent. Specifically LAXMI and YAMINI, both of them have been very helpful.I would love to visit this property again and I will recommend all my friends/family members to stay in this hotel. For baby/infant, this is the best hotel in Vizag😊

The hospitality and behavior of every staff has been excellent. Specifically LAXMI and YAMINI, both of them have been very helpful.I would love to visit this property again and I will recommend all my friends/family members to stay in this hotel. For baby/infant, this is the best hotel in Vizag😊

"I recently had the pleasure of staying at this hotel and I must say there, the reception staff was truly exceptional! From the moment I arrived, they greeted me with warm smiles and welcoming attitudes. They were efficient, friendly, and went above and beyond to ensure my stay was comfortable and enjoyable. Their professionalism, attentiveness, and kindness made a huge difference in my overall experience. They were always available to answer my questions, provide recommendations, and assist with any requests I had. A special thank you to the entire reception team members who went out of their way to help me. Their dedication to customer service is truly appreciated. I would highly recommend this hotel to anyone looking for a comfortable and hassle-free stay, thanks to the outstanding reception staff. Keep up the fantastic work!"

I recently had the pleasure of staying with a group of friends and family for a wedding, and I must say, the experience was truly exceptional! The front desk staff went above and beyond to ensure our group's needs were met, from accommodating our room requests to providing top-notch service during the arrival. The pre-wedding venue was beautifully set up, and the hotel's event team handled every detail with precision and care. The food was exquisite, and the service was impeccable. What truly impressed me, however, was the hotel's ability to handle our large and lively group with ease. From coordinating our room assignments to ensuring we had enough space for our pre-wedding festivities, the reception staff were patient, friendly, and always willing to help specially Rajiv (Manager) I would highly recommend this Hotel to anyone planning a wedding or group event. Their attention to detail, exceptional service, and beautiful facilities make it the perfect choice. Merci Grand Bay for an unforgettable experience!

The room was fine and they provided an extra bed for our son as well. The toilet was nice. The prpperty had a swimming pool although did not use it. Breakfast was average, they had a decent spread of Indian and continental. We did not use the swimming pool but it looked clean and they had a fitness faculty which we did not use. The prpperty is close up the beach just on top of a little elevation.

The room hadxa little musky smell

The most prominent of many good aspects of the hotel was The People. I understand that the local tradition of being courteous also contributes to pleasing faces. But one has to give credit to the Lead Team for the all the work that goes into screening, training, maintaining staff that can deliver top class standards of Service....... In all the departments. The speciality restaurant Dakshin was a memorable treat. The customer is made to feel like she/he is someone they all adore. My Congratulations to the General Manager & his team.

It's a rare occasion when I can't recall on what to complain about. That's what Real Good Service Can do to any Customer.

The responses from all the staff members are genuine and heartful. I stayed for one night, but I enjoyed my stay. Special thanks to the reception team members, i think the lady name ms. laxmi, who helped me get a nice sea view rooms with minimal additional cost. But, it is worth it. They also offered me buy 1 get 1 at the bar lounge as a special case for me and my other room, which was exceptional. Trust me, staying at ITC will make a real difference and worth for your stay.

The staff members are professional and very helpful. Special thanks to Ram, Yamini and Sravya at the front desk for being so efficient and welcoming. Durga, Moromi, Prarthana, Rahul, Raja, Uday, Joshua, Venkat, and the service staff are all friendly and clearly committed to providing an excellent experience for guests. Well done! Thank you!

The carpets in the hallways are very worn and need to be changed. I would recommend tile rather than carpets. It remains cleaner.