This was my family's second visit to Citi M. The staff is incredible -- Evie, Fani, Wulandiri, Tohirin, Indah, and all the rest of the wonderful staff here pay close attention to guests and take great care of everybody. Manager Ken is so helpful as always, offering very useful travel and restaurant recommendations as well as local insider tips. The rooms are comfortable and consistently restocked with tissues, bottled water, and clean towels. The location is also excellent, close to the train station and a short taxi ride from popular malls and the Monas. It's also very close to Jalan Surabaya, Jakarta's famous antiques/vintage market. The on-site 24 hour restaurant is extremely convenient and breakfast is delicious. We hope to return soon!

Citi M is a popular hotel, and can get crowded around the holidays (we stayed here right before the start of Ramadan and it was a bit hectic). Plan your visit accordingly!

When we enter the lobby....the fresh air and the environment was refreshing and very relaxing.....The front desk was very friendly and caring....the room was in good condition....the staffs working in morning shift (food area) was friendly...helpful....and very nice to have conversation with them...plus the housekeeping staff was also helpful and friendly.....keep up the good works guyz.....

The swimming pool was not working as they are under maintenance....😔

The hotel is very good for the money we pay. The location is not in the center but you find shops and restaurants relatively close. The personel is exceptional and the service is excellent. Breakfast is Indonesian which means that we can alternatively order an omelet if we don't want to experiment with new tastes. Overall the hotel is an excellent choice for the charges paid.

Occasionally you may see a cockroach around the bar area, which the personnel will quickly remove, but for 20 Euros a day you cannot expect complete excellence.

- Staff are phenomenal! Everyone is so helpful, friendly, and kind. - Centrally located, walkable distance to the national monument - Restaurant in the hotel is delicious and open 24h - Nice front reception area

- A/C in the room was loud, probably requires servicing. Still cooled the room. - Call to prayer can be heard very minimally, but it was drowned out by the loud A/C. - Some peeling wallpaper - Shower water leaked into the corner of the room closest to the bathroom in small amounts. Only noticed it because we left a backpack close to the corner and the straps got wet.

The staff was very kind and ready to help us, the boss of the hotel was really super kind and nice, he have helped us to set our phone and gave us some advice to where to go. The room was clean and with everything you need. There is a big table and there are plenty of little spaces to put your things. The food was good and cheap. Its at 10 min walks from merdeka Square. The AC is good. THE bathroom has hot water and all the facilities you need as shampoo, toothbrushes and toothpaste.

In the food area, in the evening was plenty of mosquitos. There was almost no choice of what to order if you are vegetarian.

We stayed two times in Citi M during our trip in Indonesia, and we liked it very much! Above all, we liked the hospitality of the staff - very approachable, kind and responsive. The location of the hotel is also very good, making it easy to walk around in Jakarta. The espresso coffee at the hotel is a must! Thanks again!

The staff is super friendly, especially receptionist Ms. Rindi helps us extra miles to search where we can buy Indonesian snacks and chips. The FNB staffs are also very helpful and polite. Keep up the good work.

Could improve on the air ventilation and toilet cleanliness.

The beds were clean and comfortable, the Ac was amazing and the shower was good too. The food was amazing and I would definitely recommend anyone to stay for a couple of nights.

The location was tricky and the WiFi was up and down but other than that it was fine.

the staff was polite and very helpful. The manager gave us a map and explain what is worth visiting during our stay, the cleaning guy is polite and they give us water bottles every day. they provide free transport to Tanah Abang, although I don't recommend visit it (unless you want to buy cheap clothes!)

there were mosquitos in the room.

Their staffs are very helpful & friendly & the buffet were so yummy. With the price im paying, i definitely will come back again.

Sometimes there are unpleasant smell due to humidity of the room