There wasn't a single negative or downside, especially for the price we paid! Breakfast was awesome and had great variety, plus was always warm. The pool was a great temperature and is very pretty with a lovely bridge. The room ac works very well and kept the room cool during our entire stay. The staff were very friendly and helpful, we got alot of support from them which really made the difference on our current visit. My partner and I both got sick with different things at different times and my partner was in a dire condition. If it wasn't for the hotels staff and facilities we'd have had to go home early on an emergency flight. The fact the place was so accommodating made it so we could focus on getting well and trying to salvage our trip. I cannot thank the staff enough! If we go back to Bali there's no question, this is where we will stay.

Absolutely nothing! I cannot think of a single flaw or fault.

Its a great hotel, there is nothing negative to say really… room is nice, bed is really comfy… I just do not like Kuta… when asking the hotel staff if I could rebook my stay to the end of my holiday (its pretty close to the airport) they were really nice and accepted my request. I was able to leave Kuta and stay there again for my last night on Bali… really appreciate their flexibility

Nothing really… you just have to like Kuta (which I don’t unfortunately)

The room was clean and tidy, location was good for attractions near Kuta. The environmental friendly approach to providing fresh drinking water in the rooms :-).

Friendly staffs, great location where you can find spa, beauty salon, restaurants and bars, mall, convenience store in front and around the hotel. Decent breakfast and comfortable bed. Room and toilet are quite big. We also got rooms in front of swimming pool.

Every day 3am we can hear vibrating sound like from mobile phone for half an hour. We have searched around both rooms however we found nothing and the sound was not come from one of our phones.

Friendly staffs and good location where spas, restaurants, pharmacy and convenience store in front of the hotel. 5 mins walk to discovery mall.

AC was not cool enough even though the temperature was read 18 degrees and full fan mode. Especially at day time. I did call staff to check however noone came and check the AC.

Breakfast was a nice variety .fresh and tasty

Aircon could of had a good wipe.lots of mould but I didn't get sick.loveky n cold.bed comfy .Had a pool view room.Quiet hotel.great location near discovery mall..Beautiful friendly staff .Helpful. lovely pool

The deluxe pool access was perfect on the ground floor with the patio to the pool. Alit was great in upgrading us to a much better room for our surprise birthday weekend

The initial room we had was overlooking a 12 foot high fence and concrete. The phone didn’t work, neither did the aircon. And it was way at the back of the complex. Didn’t feel very comfortable at all.

Everything. Huge room, clean, lovely staff. Quiet room end of passage.best roof top pool. Never busy. Can sit in pool or lay on the sun lounges and watch the planes coming n going. Hotel is on the beach n near so many restaurants n spas

Because I had end room so far away from lifts I didn't get some channels on tele

We have stayed before and definitely value for money. We only stayed one night as we arrived late and liked that it was close to airport and they had 24hr reception making check-in easier. Rooms are nice and clean.

The breakfast. We tried having some breakfast in the morning that was included but had to leave unfortunately and eat out.

Great location, Kartika Plaza, lots of restaurants close by, good shopping, not far from beach, very nice breakfast and many options, close to airport, great value for money, recommend to all

Nothing negative to add