For the area and other properties Santika is a beautiful hotel. Well appointed and refreshing to arrive at. The rooms were good size and the bed was spacious and comfortable. Breakfast had great options and delicious. As always the team was gracious and helpful.

The sitting area in the suites was a little awkward along with the slab floor in the rooms made it a bit cold but not uncomfortable. The rooms were well air conditioned but stepping out into hallway you were hit with the heat and humidity. Also, need to work on BBQ night.

Breakfast fantastic 10/10 Staff that changed bed sheets were great especially Riski helped me and my partner and went above and beyond 11/10 for him. Good evacuation protocol and concern for peoples safety during the earthquake and the tsunami warning after the earthquake. Hotel been amazing, especially the parking for bikes and the place to order food. Security staff have been great and looked out for our safety whilst dealing with taxi drivers or food deliveries. Overall it has been the best hotel I have ever experienced!

Having to leave that wonderful hotel and return back to England.

the foods are variative and delicious

I like this place and it's so nice that we had to stay here twice

Only downside is the behaviour of some of the guests which can get a bit tiring. Overloaded plates at buffet, impolite behaviour at pool, pushing in queues waiting for an omelette, lack of courtesy and respect when speaking to staff. Simple things like a please or thank you from the staff when asking for things.

Breakfast was top class, rooftop restaurant was good, beautiful setting, great facilities.

Nothing really. I paid a little more than I wanted to as I booked a more expensive room without realizing it through booking.com but compared to a similar hotel in the US it was not over priced.

Location - near to restaurants, cafes. Breakfast - Variety of Indonesian cuisine with a bit mix of western dishes. Room - Comfy and clean Staff - Super friendly and helpful Facilities - Acceptable

I stay in Tower 2 @ 9th floor. The floor was too noisy with people banging the door especially at night. It seems there's a group of Indonesian people staying in several rooms. You can hear them talking from your room, so I presume the room is not sound proof.

Enjoyed almost every aspect of our stay Bed comfortable Staff very kind Everyone pleasant and happy to deal with

Worst part of the experience was the behaviour of some of the other guests at breakfast who overloaded their plates and wasted a heap of food

It has the ‘wow’ appeal. it’s got various lounge areas and the atmosphere terrace was beautiful. sadly we weren’t there long enough to enjoy the pool, which was so pretty. the pizza was incredible! we stayed in another very popular hotel on our outward journey and really wish I’d booked the Santika instead, it was so much cheaper than the other one, with a much better menu and overall waw factor.

nothing!

Good food at Atmosphere and good breakfast. Helpful reservations team. I changed my reservation made through Booking.com twice due to the Tuahpajet ferry being cancelled and the reservation team made the change very efficiently

Coffee in reception is expensive. Hot water runs warm sometimes and cool sometimes.

The rooms were excellent, the food was excellent too. Ferry in reception was excellent and is a credit to the hotel, he deserves a pay rise and a promotion for such excellent customer service.

Not enough toilet paper in the rooms' toilets.