- The biggest asset is the kindness of the staff, along with the quality of the internal services. - All members of the staff are reliable and efficient; reception is open 24h and you can also contact them on WhatsApp. - We were in honeymoon and we tried several "romantic activities" (ex. Candlelight dinner, floating breakfast, flowerbath...) and they were really good - Great restaurants, large variety of choice, ingredients are fresh, and every week there are cultural Balinese dinners (with traditional dances) and live acoustic music. - Breakfast is not buffet, you choose your plates in advance. - Spa services are amazing, we really recommend them (even if they are not largely promoted) - There are 5 shuttles/day that bring you to Ubud centre (it's free and the driver is excellent; maybe a few more shuttles would be useful) - The room was big and the bed really comfortable. The bathroom is really nice too.

- External services are not at the same level as internal services (ex. The mount batur trekking was organised by an agency. Even if the overall experience was nice, the activity was uncomfortable and the agency staff not pleasant) - The swimming pool is cold, because the water is not heated - The hotel is in a rice field, so be aware that there can be some animals (geckos, insects...) also in your room

Enjoy Villa Melati. Very spacious and private. Staff were very welcoming and lovely. Breakfast is very good and well presented. Really enjoyed the variety. Pool snacks were great. Guests were good with pool service, very prompt in offering free lime water during breakfast and when at the pool. Nice touch.

Shuttle services are extremely limited. After 10 am next is at 2 pm... No lunch time shuttle to go to market. Gym doesn't open until 9:45 am. This is quite late, considering Yoga is at 7 am. Spa is good, however because there is no airconditioning, it can get very hot especially during massage. This means one cannot enjoy. Would have been good if hotel has special cocktail hours

Great breakfasts, lots of choices even though we stayed 3 nights. Love that they have morning yoga class so we could experience that in their beautiful yoga Shala. The staff also surprised us with a flower bath that was beautiful and thoughtful. The room had a great view of the rice paddies and beautiful shower and tub

Shuttle could be more frequent, maybe offer a first-come first-serve service that drops us off at a specific restaurant like some other hotels in Ubud since it is a bit far from downtown.

This hotel were surprisingly nice. Ok right now there were not so many guests because of the covid situation. However the hotel personell were so polite and nice so it was a pleasure to stay in this hotel. Whatever you ask for they will do there best to fulfill our wish. Right now in the middle of October the surroundings and rice field around the hotel looks really great. Will definitely come back here again.

Not much negative things. The TV hardly working at all, perhaps antenna signal? However that doesn't matter so much, since there are not much time to look on TV anyway. There are no elevator in the hotel, difficult when carrying luggage or if you are handicapet.

The staff at Kuwarasan was really excellent. They were very welcoming and friendly and made our whole experience unforgettable. The service was always very professional, experienced and the tipps helpful. We had an excellent dinner at the hotel restaurant and were surprised that not more guests were eating in the hotel. The food is delicious and waiters very kind. Breakfast is the Indonesian type the best followed by the fruit bowl. A must do experience is the cooking class! Highly recommended. Complaints are also handeled very professionally.

What could definitely be better but is not the fault of the staff is how the hotel is constructed in general. Unfortunately you have only for some hours sun at the pool because the bar is pretty high (gives really nice sunsets to watch) and lays the pool into the shade. This is also why we only give 9 out of 10. Further the gym could be better as the equipment is pretty basic and some parts need maintenance. It would be very cool if the yoga mats were slightly thicker and therefore more comfortable. Those were pretty used. The breakfast could be improved for the American and Pancakes. The rice tour was really nice and enriching. However it would have been nice if the tour guide knew a little more about the production process (background info).

The staff, the environment, the garden, the pool, the view, the food in the restaurant... everything

There was a musty smell coming from the air conditioner, so the air in the whole room (713 - Pool View Suite) was mold. Housekeeping tried to help by placing a lemon aroma in front of the AC, but unfortunately this did not solve the problem fully.

Great views and service. Best lontong breakfast.

The property is a distance from the city centre, they provide shuttle buses but not very frequent. Though not a huge disadvantage, it’s only a few dollars by taxi/gojek to town.

The building is amazing, the food is great but the staff is beyond excellent.

Wi-Fi connection could be faster or have better coverage, but it wasn’t bad either.

The pool villa was beautiful! Quiet, private and simply peaceful. Also loved the roof top gym, open plan yoga Shala + the expansive views. The staff organised a motorbike + transfers and were very helpful. Also left my iPad there and they sent it to Canggu for me. Thank you!

Our room smelt damp on arrival. Probably to the lack of use in Covid. Breakfast compared to a cafe in town was very underwhelming.

The property is located between various rice terraces and within a calm area, which is so nice for a relaxing stay. The rooms were also very spacious and clean. I liked the fact that guests had the opportunity to join a morning yoga class every day. I joined as well, and it was a very nice way to start the day. The staff is also very polite and accomodating. The complementary shuttle bus from and to the town of Ubud is also a very nice service.

The gym opens relatively late compared to other hotels, when breakfast has already started. While usually you’d expect it to open before breakfast starts. But this is due to the gym being situated on top of other guest rooms, which may cause nuisance for the guests in the early morning. The food at the hotel unfortunately is not the best. You may be better off going into the town of Ubud. Also, the service in the restaurant can be quite slow despite it not being to busy.