The rooms and staff were great very clean. Pool and garden were lovely.

We did not like breakfast (not to our liking ) Staff did a lot of standing around and chatting with each other when they could at least come to table to pour tea or coffee and to charge extra for extra toast is a bit much. Spa needs a total renovation and a good clean very disappointing.

The staff was incredible - they offer a lot of services (baby sitting, luggage transfer, laundry, taxi). The rooms was big and clean. Great location, very close to the center and close to a lot of Yoga Studios. The swimming pool was very nice and clean. The breakfast was delicious and you have a lot of choices. The SPA was great too, I had one of the best massage in Bali there <3.

Bad smell in the penthouse bathroom - I hope they fixed it. But this is the only negative thing I can say..

We all were given cold lemon grass welcome drink and 15 minutes free head and shoulder massage (we booked the time best for us). Breakfast: It is not a buffet. The breakfast menu was good and had a variety of selections. Everybody was given fresh fruit and their choice of fresh fruit juice every morning. Dinner: We stayed in the hotel for 7 nights and we must have dinner there at least 4 times. Delicous food. Plenty of choice for vegetarians and vegans (I am the only vegetarian in our family). Room: We booked a deluxe room for ourselves and a Superior room for our sons (early 20's). Our's was on the 1st floor and our son's were on ground floor. Spacious rooms with good size wardrobe. The bathroom was clean and had everything that was needed. Had our own balcony. Beautiful view. No on-looking rooms so we had full privacy. We were given iron on request. Our son's had a small private veranda in front of their room. Something I liked the most was that every room has its own privacy. No on looking room. Didn't have to draw curtains. So plenty of sunlight in the room. Pool: Good size pool. Never felt crowded. Enough sun loungers. Clean water. Didn't smell of chlorine. Staff: Polite, helpful and always cheerful. Well dressed. Spa: All the therapists are brilliant. They have magic in their hands. We were given 50% off on all treatments as we were hotel guests. All of us had massages, facials and hair treatment. Before treatment we were given turmeric drink(cold) and after treatment we were given ginger tea(warm) and coconut panna cotta. I had never had this delicious panna cotta before. You can always find cheaper places outside the hotel. But you get what you pay for. We tried and it wasn't good at all. The hotel is only 10 minutes walk from the high street and 15 walk to Ubud market. Didn't hear any traffic noise. All we heard was birds chirping. Very calm.

Staff were professional, friendly and unbelievably helpful. Rooms were spacious and well kept. Cleaning happened daily.

Not that we minded but the location is a good 15 minute walk outside of the centre of ubud. If you are nervous walking with heavy traffic and no proper pavements best to get a taxi. Or stay closer to the centre.

Loved the breakfast area and the rooms were beautifully appointed with quality fittings and gorgeous bathroom. The hotel felt intimate and welcoming.

The advertised afternoon tea was a disappointment. stale sandwiches and mediocre tea and coffee. We have had incredible afternoon teas elsewhere. It's a nice touch to offer but could be far more appealing. The tea was too weak and when I mentioned they just smiled. It would have been easy to bring some extra teabags or a pot to our table. I would have been happy to pay. This sounds like nitpicking. Overall the hotel was really lovely and we enjoyed our stay.

The garden and pool area was beautiful. It was quite surreal as the space was very green and quiet as compared to the business outside.

One morning it was raining heavily and there was no umbrella to be found in the hotel room. We had to brave the rain to breakfast, and after breakfast I went to the reception to request for an umbrella, but was met with a reluctant staff who told me that there is an umbrella in every hotel room. We then braved the rain once again to the room to search for the umbrella but there wasn't any. Following this, we had to walk towards the spa in the rain (yet again!). The spa area that was infested with mosquitoes and I had to do my massage in the bedroom instead as it was too uncomfortable to stay in that area.

A cosy setting with well-maintained grounds of shrubs and plants, a koi pond, and rooms. Having a spa on-site was a plus. A cafe that served Balinese, Indonesian and continental food. The breakfast selections were very good. There were vegetarian options as well and portions for an Asian was substantial for the amount paid. We got to order what we wanted and breakfast was served with a choice of fruit juice and coffee/tea. There was also complimentary coffee/tea every afternoon between 3-5pm with some Balinese snacks. Rooms were well cleaned and items topped up daily. We were happy to be upgraded to suite rooms when we arrived. The suites come with a bathtub in a garden setting with some open space. Completely safe with ample lights outside the rooms. There was also an umbrella in each room which came handy, allowing those not travelling with an umbrella to bring off site when we were out for day tours. We got an opportunity to watch a Balinese performance with a 3-course dinner which we paid for on-site. Every evening of our stay, a member of staff came to our rooms to deliver a bedtime story on a Balinese folktale. This was so unique and a pleasant touch too that enhanced our knowledge of Balinese culture. The property has an ample car park area for cars to safely wait, pick up and drop off customers. The staff were exceptional, warm and helpful, always serving with a smile. Most of them could converse in simple English.

There were just some glitches in the food order for the Balinese dance performance but it did not mar our experience as they were quick to serve the correct order when informed.

We stayed in Ubud for 4 nights and we loved the location, walking distance from Main Street and very close to some amazing vegan restaurants. The garden was very beautiful and well maintained. Nice and clean pool area and the service was incredible. Super friendly staff that helped us with everything we needed. Relaxing and peaceful hotel with traditional Balinese style and koi fish pond and small temple on the premises.

The pictures on the booking site didn’t match our expectations when we entered the room which left us pretty disappointed because we expected a more up to date room, which the pictures shows. The room we got was in need of renovation in some places and was a bit outdated. We saw on the other side of the garden that the rooms looked newly renovated and felt that we didn’t get the value for the money we payed.

Our experience at the hotel resort was simply wonderful. Despite being close to the center of Ubud (just a 10-minute walk away), it felt secluded from the city's hustle and bustle, nestled amidst nature in a serene setting. Our room was impeccably clean and serviced daily, including fresh towels. They even provided pool towels, so there was no need to bring our own. Each evening, we found a bedtime story, a charming touch that we appreciated. And let's talk about the restaurant – truly top-notch quality. We found ourselves dining at the hotel almost every day because it was such a guarantee of excellence. The spa also offered a variety of treatments at exceptional value, and the staff was highly skilled; I always felt pampered. The entire hotel team was professional and welcoming. We couldn't have asked for anything more.

Everything really. The staff are outstanding, the ladies in the spa are so welcoming and fun to have a conversation with. The restaurant serves really good food and drinks and is nice place to hang out. The street that the accommodation is on has a few convenience stores, clothing shops, cafes and warungs for a meal so you don't have to venture far at all if you want an all inclusive experience. It's probably a good 20 minute walk into Ubud Centre and another 15-20 minutes to get to the Monkey Forest. All very walkable as long as you're not lugging prams, bags or accompanied by small children.

There's a bit of a hill that's busy with cars and scooters to walk down (and back up) to get into the centre of Ubud from the accommodation. Because there aren't footpaths, it can be quite scary to negotiate, especially when it rains and it's dark.