Location was convenient perfect and ideal for our visit to Bunratty to visit Santa and Galway christmas markets the following day. Comfortable enjoyable stay. Catherine the receptionist was an absolute pleasure to deal with. So pleasant and welcoming on arrival and a great asset to have for your business. Beautiful dinner and breakfast couldn't find fault with anything and would have no hesitation recommending this hotel and would look forward to staying here again in the near future. Thanks so much for a positive memorable stay.

Couldn't find 1 thing I didn't like about this place.

That is was close to the airport

We were given a room in the far back of the property and I found a door that would let me park the car closer for unloading our bags. We had to be at the airport at 5 am the next morning and those doors were locked, going in OR out. An inconvenience at best, a fire hazard at worst. Since I had to go out the front door, walk all the way around the building to where I parked the car, pull it up to the front of the building and have all 3 members of our party drag their luggage from the back of the property to the front before we could leave. We also missed breakfast that started at 6. A property so near the airport should know that the first flights out are around 7 AM and the recommendation is travelers be at the airport 2 hours early for security, should have some food ready at 5.

We only stayed one night to be close to Shannon Airport.

We were greeted in the parking lot by a rude bus driver and assistant. 4 employees witnessed this encounter, and never offered assistance. They were upset that our taxi driver took longer than expected and they approached myself and husband two different times. It became apparent that these people were well known to the hotel employees. I explained to one employee that our driver was having technical difficulties with his pay station, and the reply was “I know you’re a victim”. It wasn’t very welcoming

Location was perfect for what we needed . Staff very friendly and accommodating. Rooms perfect and clean . Hotel is beautiful, plenty of car parking space . Breakfast great value for a large family .

Overall I would give it 10/10 and recommend to other family’s that needs a base to explore Limerick . The bar was a little cold that was the only thing but we will still be returning. We didn’t get a chance to try the bar menue which we plan on doing on our return trip next year !

The beds and rooms were very comfortable. The bathroom was great and had a big bathtub so I could bathe my toddler son. The restaurant in the hotel was delicious and the breakfast in the morning was perfect. On top of it, the staff was very friendly and accomodating.

It was a huge pain to have to carry our stuff up the stairs to the second floor. It's a hotel near an airport, there really should be an elevator.

The staff were so friendly and helpful. The room was beautiful, and so comfortable. The dinner was delicious and reasonably priced. So I was very happy with everything. The staff supplied me with a heater until the heat came on.

The heating wasn't on in the evening, but the staff supplied me with a heater ,which was brilliant. I don't have any more things I didn't like.

Good location. Rooms were not huge but were clean and had enough ameneties including tea/coffee facility, iron & ironing board, wardrobe and a small TV. Lovely bar food and nice breakfast too.

The bathroom floor tiles including inside the shower, were extremely slippery. Shower door was broken (was missing) which meant the floor was soaking after showering.

Very convenient location. Loved the small lounge areas where you could sit and have a chat. The triple room was very spacious with comfortable beds. Breakfast was tasty with good variety.

Nothing, but it would be nice to have bins for items that can be recycled.

Very comfortable beds, warm room, luxurious pillows and duvet. Interior and decor was very modern. Bathroom was clean and inviting. 24 hour front desk was very helpful when we arrived at 3am from a delayed flight. Yea and coffee facilities in the room. Breakfast for €10 was good and had a nice selection of foods.

We had a triple room so more than two sets of towels would have been great, but it’s a minor complaint. No elevator so not ideal for suitcases.

So the hotel itself is lovely. Friendly staff, great decor inside, bed was really comfortable. Quiet location too. Checking in and out was really straightforward. Staff were happy to help ordering taxi or giving advice.

I didn't like that there was no air con. In the eating and drinking area it was really stuffy and hot at night, as well as the bedroom too. Didn't like how they didn't have a fridge in the room to keep drinks cold either.