Nice and spacious room, excellent location. Courteous staff. Plenty of space in the parking garage.

Breakfast and bar require some improvements. In the breakfast area, the staff doesn't clean and prepare tables fast enough. Therefore, sometimes it gets difficult to find a clean spot. Communication with the staff is a bit hard as some of them barely speak English and/or Hebrew, Coffee machines did not function properly. Sometimes the coffee tasted weird. In the bar, the menu wasn't clear enough. We also witnessed some loud arguments between the staff members. Having said that, breakfast offered a good variety of food, and the bar was tasty and not expensive at all.

Breakfast was by far the best I have experienced at a hotel. Get the breakfast option at check in as better pricing. Beautiful hotel, perfect location, and very accommodating staff. Would definitely stay here again next time we are in Jerusalem. Excellent customer service from start to finish. Gentleman in bar restaurant was particularly accommodating upon early arrival and went above and beyond for our family. So grateful we stayed here to cap off our Israel trip. Rooms are spacious and had everything we needed. Sofa bed ready upon our arrival which we appreciated travelling with kids. Great place to stay in close proximity to Jaffa gate at the Western Wall.

Suggestion - ask the hotel to get taxi rates in advance when booking transportation so no surprises as there is a lot of variability here depending on the driver you get.

We stayed a night longer because we were so well accommodated. Service: The staff was very friendly and caring, attentive to our needs and offered assistance in a medical situation that was unforeseen (thank you!). We even received some upgrades re F&B. Overall, I have never been this pampered, so the service exceeded all my expectations. Facilities: I liked the hotel's cleanliness, the room was spacious, the beds comfy and it is definitely a plus to have a pool in Jerusalem. I really enjoyed staying here.

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Breakfast was okay but staff reluctant to make hot latte as they felt we should use machine 2 machines were broken Friday and Sunday morning. A nuisance to have to keep going back for hot water.Should have been teapot or jug

Friday night dinner very disappointing and not nearly as good as when I have stayed there before.Very little chicken and chefs meat poor quality.Even though it was Friday night food was quite cold.I paid for 8 of us and had told them how nice it would be so I was not too happy

Upscale, but not super-luxury, hotel catering to international visitors. Excellent breakfast with multiple stations. Friendly and helpful staff. We stayed with young children (well-behaved, but typically active) who were kindly welcomed. Food in the bar (room service) was delish and sophisticated. Shomer-shabbat accomodations were easy to arrange (they provided a handout of options on Friday, including a shabbat elevator and non-electric key).

We lost a stuffed animal that I am pretty sure got picked up with the sheets. Staff tried to find it but were unsuccessful before the end of our stay.

Good hotel, overall decor a bit on the older side but everything is nice and clean. Needs a modernization update. Staff was very nice and helpful. Rooms are big and beds are comfortable. Breakfast has a lot of options including a separate vegan table. Breakfast was the highlight for the kids. Pancakes and eggs made to order, chocolate milk and orange juice, it was a hit!

One thing that was weird is that every time housekeeping cleaned they would take away the used bathrobe but never replace! So by the end of our stay we ran out of bathrobes. Same with spare comforters. They would take them away and not replace. It was very annoying. Also, hotel needs a modern update. Elevator smells bad.

Breakfast was excellent. Hotel was so comfortable and clean. Staff were so helpful and friendly particularly staff on reception. Very good situation. Near the Old City. Great pool. Would love to stay there again!

There was nothing I didn't like. Just wish there had been somewhere (apart from the pool) where you could get snacks/light lunch.

Front desk staff was very pleasant and attentive. Room was nice and adequate for our needs.

Did not add the meal option. Dinner was offered to us but it was almost $40/person, which is exorbitant even by Israel standards. We were able to find other dining options nearby at a more reasonable rate. Customer service staff wasn't very helpful. They referred us to the front desk staff, and it appeared that they didn't really want to solve any issues. I thought that's what customer service was. Housekeeping was very sketchy and inconsistent. We had to have several things repaired in the room also. The front desk staff did get the issues addressed but it seemed to be something new every day.

Staff was responsive and friendly. They really tried to please. Room was newly renovated, beautiful, clean and spacious. Outdoor pool was a big plus. Breakfast was plentiful, with omelette and pancake stations.

Breakfast provided the many tour groups with an efficient, quick and easy food options. For the individual tourist, however, the breakfast would benefit from providing more interesting and varied healthy and creative grain and vegetable salads, as well as fruit options.

The breakfast had a phenomenal selection and quality. All staff was helpful and friendly, very professional. The room was comfortable, clean, and quiet. I liked the bathroom size.

There should be more hooks for towels and clothing in the room's bathroom. The shower stall in the bathroom could use a light. The fitness center was outdated (the elliptical near the door was not running smoothly) and small, no mats provided.