The staff they had was exceptional. Very polite, going above and beyond to make sure we had everything we needed and more. Special shout out to Omar and Vicente (not sure of the spelling.) Great planned activities. Food was good, enough variety, good selection from room service.

Under staffed, restaurants closed on certain days. The floor in our room needed better cleaning. Better consistency; towels, 1 day we had 6, then 4, then 3. Some days we got turn down service, some days not. Some days they filled the mini bar, others they didn't.

the room was clean, spacious, very comfortable. Loved the black out curtains. The food was good! loved the different themes of restaurants. Staff was very nice and accommodating. No problems during my stay.

The resort was under construction. I know this is a necessity to building and growing beautiful resorts. The construction noise was very loud all day long, and some parts of the resort were closed.

Pools are good, son of 5yo had a blast on the three large waterslides Everything is clean and comfortable, staff is friendly and attentive Variety and quality of food is good and the grill next to the pool is great for lunch time Because the rooms are spread over many buildings it doesn’t feel so massive as some other resorts

The first rule of the pool is not to put towels to claim the pool beds before 10:30am, sadly they don’t enforce this rule leading to most beds being “occupied” at 7:30. This is very annoying if you’re with kids and actually plan to use the beds at 8ish while people claiming the beds don’t show up until 11ish.

The property was very clean and the staff were always cleaning up around the property. The location was great…not far from the airport and close to the little town of Puerto Morelos. Public restrooms were very clean. Staff was attentive. Drinks were served quickly around the pool area. Taco cart every night near the main bar was really good. The guest hosts are really good at getting people involved in games and activities and are super friendly and really fun.

Pool may be a little small for the amount of people staying at the resort. I had to get up while it was still dark out 6am to claim chairs by the pool for me and my family. This may be because it was windy for a few days and maybe people didn’t want to sit on the beach. After three days we asked for new towels, we put the dirty ones in the floor which were taken but then they left us with no towels, hand towels or wash cloths. I was on a third floor room jungle view building 9. We were really close to an electric transformer or some kind of machine that was loud with the balcony door open. Our family members had two rooms on the first floor building 9 and there was a slight sewer smell in their rooms. Building 9 is also the farthest building from the resort.

This is a smaller resort, which to us offered a more personal touch. All members of staff we met, were friendly and helpful and couldn’t do enough for us. This was our second visit to dreams Sapphire, the first time we came it was with family, including young children. Rooms were cleaned daily and they also offer a turndown service as well. If we needed anything for the room, we just made a phone call and the items were delivered. We enjoyed our stay so much that we chose to revisit, but this time as we were travelling as a couple, we upgraded to preferred. We loved the preferred pool, especially the Bali beds. We also liked the preferred lounge in the evening, which was much cooler to sit in and wasn’t busy either, snacks/buffet items are laid out as well. There is no entertainment in there, but it is offered elsewhere. We enjoyed both visits equally.

Nothing, every thing was good.

The facilities are expansive and beautiful.

There are a lot of areas that aren’t air conditioned sufficiently.

I loved our swim up suite and the preferred club room.

The food wasn’t that great. It was like they didn’t even taste what they were serving. Food was not made correctly and labeled something it was not. I had limoncello dessert that was missing lemon entirely. I had soup that was not what they labeled at all. So strange. The Bordeaux and grill had the best food and was delicious. There are no areas for families with babies and toddlers. The swim pad is okay for a minute but they need a clean cool place for families to go with their babies and toddlers with stuff for them to play with. Otherwise we were confined to our room most of the time.

The staff treats you like ROYALTY! EVERY encounter was genuinely spectacular and because of the staff alone, I will be returning. I’m fact, I ran into several guests who had been on their second, third, and sixth stay at this resort. The property itself is very nice and they work hard to keep it clean and beautiful. The complementary bottle of tequila in the room was a welcomed surprise. And yes, they actually restock the mini bar daily. The food in the buffet was the best food at the resort! Breakfast, lunch, and dinner here is recommended. I tried one restaurant (Bordeaux) and the filet mignon and shrimp was the BEST! The buffet food was so good, I didn’t bother trying anymore restaurants but there are available. The swings at the swing bar were fun too! If you have kids, the will love it here too! There was so much for them to do (during the day but not sure what if offered for the kids at night). Even the parents were having a grand time in the water slides. If you don’t have children or are taking a break from children, there is an adult only pool. I will say, the kids had an area of their own with a pool, slides, a splash pad, and I think they had mini golf too. So for the most part, there weren’t too many kids in the main pool. Yes, there are about three pools and a hot tub. And If you would like to drive a speedboat and go snorkeling, do the Jungle Tour excursion. You’ll also want to buy the video and photo. It made my trip! PLEASE tip the resort staff well. They truly deserve it!

It is tucked away and at least 30/45 minutes from the Hotel Zone or Playa del Carmen so shopping and the “local” experience isn’t readily available but it’s just a taxi drive away. There are many shops on the property which is a great option but be prepared, the merchandise is marked up quite a bit! For example a pack of gum is $6USD and the waterproof phone cases are $42USD. Be sure to bring your own! Also, the try to rope you in for a timeshare presentation. I didn’t know what it was at first but another guest told me they hold you for about three hours even if you repeatedly say no. Just a heads up. The pool is closed by 530pm/6pm.

Very clean and super well maintained… everyday they had people taking care of the place, gardeners, pool cleaners, waiters, full house of service stuff… lots of white colors and materials that makes hotel feel more natural and connected with local environment. Hotel personal was friendly and respectful all around the clock, with smiles and good vibes. Lots of shows and activities through out the day! Best place for the value we’ve traveled to in Mexico so far!!! Absoultely Amazing

Close to the beach… Good food

Beach Bars closed about an hour too early