Location. Staff and the reception

Unfortunately We experienced a great deal of noise during the night from a neighbouring room for about 4 hours, The noise was that loud from inconsiderate people who were congregating in a single room and were talking and laughing all night. It ruined our stay. The reception staff have promised to compensation with a full or partial refund through booking.com

The room was a decent size; the bed was huge, granted it was two beds put together, but it was a great size. Dove soap, body wash, and shampoo were available, and they also offer hygiene products upon request, giving me more than many budget hotels. Breakfast was also included, which is great. Bars open all night and cheap parking

The only downside is the price for pets; £25 per pet is steep, especially compared to other places we've stayed. I appreciated the cute dog goodie bag provided, it's super cute, but I couldn't find any information on the site about the pet charge, nor was there an option to add a pet to my booking to see the cost.

Clean environment and helpful staff

Everything is good. However, I think the hotel needs to improve on the breakfast menu with variety of meals instead of offering the same thing every day. Secondly, the hotel should bring back the phones to the rooms. If not for any reason, but for the sake of the guests in case there’s an urgent need to reach the front desk, especially for guests who come from outside of UK.

The hotel was very modern, clean and the rooms were excellent. We liked the room the minute we walked in. The bathroom was designed like a wet room, a welcoming change for a room with a shower cubicle, accompanied with limescale, mould and the inability to move whist in the shower. The breakfast was amazing, plenty of choice , the food was fresh AND hot. (Very rare in quite a few hotels)

Bar area needs more relaxed seating for evening relaxing / drinking. Visited the bar (evening) and the few sofas etc were taken. Did not want to sit at an eating table , felt separate from the bar.

The staff was very good with good customer skills. Breakfast was good with good selection but there were no mushrooms. I chose the view where I could view the bridge and loved it. I liked the fact that I could choose which floor to be on, and which view I wanted. That was real good.

room was nice, comfortable, however the pressure of water in the shower was very low and didn't get a very good shower as I would have liked. The sink had a smell, ..... The white voila curtain had a stain, the duvet cover was torn at the sides, the room was cold although I turned off the AC Tea/Coffee selection didn't have hot chocolate sachet but had that at breakfast so its okay.

friendliness of the staff they became family as i was there for 3 nights . the room was clean i requested for take away breakfast as my programme was starting at 5am everyday and my packed meal was nice

I should have requested for a bath tab as one cannot relax in a shower but this was my own fault .Basically I don't have much which i did not like .The snacks were a little dear but this is expected in a hotel .

Breakfast was excellent. We liked the fact that a staff member allocates a table to sit at. Loved the room very comfortable.

We have stayed at this hotel a few times now and this time we were charged to park in the car park. In the past this has been free and we feel this should still be free for hotel guests.

The staff are always very welcoming, they do their best to accommodate any pre arrival requests and the rooms are probably the best rooms out of most hotel brands, nowhere else is the chair anything but a wooden stool but the big red bucket chairs and the cool lil desks I love them and everything is always soo clean, plenty of space! Blackout curtains that really overlap so there's no light coming through at all! The bathrooms also very well designed and the shower is more of a mini titled wet room of its own as a pose to a glass box. Despite being right on a noisy junction right by the dartford crossing you surprisingly get minimal noise from the road when in the room and parking is easy in the hotels own parking spaces! I've already booked my next stay and I'll let you know what it's like with a sofa upgrade on my next review 😉 Keep up the good work team and thank you so much 😀

That I had to get up and leave for 7am

Location was perfect for our stay, staff were very helpful, room was adequate for our needs and clean and comfortable

No much to criticise, only incident was lift wasn't working the day we left and as my Mum is 85 with COPD and I have heart condition this was difficult for us to get down two flights of stairs. The staff were excellent at helping with our luggage and did everything they were able to help

Good sized clean room with all equipment well maintained. Bed was very comfortable. Breakfast buffet was very good with a range of cooked and cold options.

Long delay getting served at the bar when the member of staff went away to check in another guest. Car parking charge of £4 per night had to be paid separately via a machine in the foyer - it would be better for the hotel to add the cost to the room price for guests.