Hosts were extremely friendly and gave a lot of really good information about the area. I was able to store my bags both before and after my stay, and they assisted me in contacting the local taxi service since I don't speak much Italian. Room was clean and comfy (although there was an outlet that didn't work, and the toilet seat was loose, so the room needed some maintenance, but nothing that would prevent me from returning). The property was in a good location.

Communication could be improved. I did not receive a response to my email inquiry before I arrived, and when I did arrive, I wasn't sure how to get into the building, since there were not directions. Additionally, I have some mobility issues, and it would have been nice to get instructions on how to access the escalators up to the historic district from the parking area, which would have saved me lugging bags uphill. Those with mobility issues will find this property (and indeed, most of Arezzo) extremely challenging. Lots of steep hills. I enjoyed the Christmas village that the town transforms into, but I wish I had come during the week as the huge crowds were challenging. But it is a beautiful town, and I enjoyed my stay very much.

Location is in an old bulling in the the city center, within walkable distance from restaurants and historic settings. They preserved the historic findings, it's nice furnished. They provide free coffee in the morning which is nice. Host is nice as well, they are trying to meet your needs and make your stay as comfortable.

The AC was not working - I understood there was a problem they were trying to fix. It's a bit difficult to reach the location if you have a big luggage like we had. There are mobile stairs to take you there, but on the day we went, some of them were not working.

The place and location!

I didn’t like the fact that I could not use the ar conditioner, when I booked the hotel I checked that they had the equipment. In the first night I thought it was broken, the day after I told the problem for the owner and she told me that they only allow the ar conditioner on July. I think it was an huge mistake, is was a hot night and not only that, but to make thing worst, there were mosquitos and pigeons making noise at the window the hole night =/. Another thing that happened and wasn’t nice is that I booked with breakfast, but it was served in a distant caffe, a nice place, but it was not convenient… Also, they did not explain exactly what you could order, so basically it was a juice, a croissant and a coffee, when I booked I imagined that I would have opptions🙁

This is a beautiful airbnb with a lot of history. It is clean and comfortable. Patrizio was so kind and helpful. I even forgot my wallet in the room on our way out. The cleaning staff found it and handed it in; and he brought it to the train station!!! Wish we could have stayed longer.

One of the AC units where my children were staying wasn't staying on consistently like the other one. But overall it wouldn't deter me from coming back

Clean and comfortable room in guest house in quiet street near the cathedral, and close to shops/bars/etc. Good wifi. Friendly and helpful owner.

I had an inside room with a small window giving on to an inside courtyard, so not much light - but then it was November, when there's not much light anyway. No complaints about the accommodation.

I loved the time that Patrizo talked to me about the history of Arezzo. Barbara was so kind and caring and Lila kept my room so clean every day. There was so much kindness in this place. The location is amazing so close to the Grand Piazza, Via Cavour and Corso Italia. So many wonderful places to eat.

Nothing..

The property was comfortable The two people running it were delightful and could not have been more helpful. Central location in the old part of the town.

We knew breakfast was not provided on site - there is an arrangement with a local cafe - however it was further away than we imagined

Excellent location near the station. Nice touches in the room, such as hotel slippers.Good range of offerings for breakfast. Staff very helpful and accommodating.

Entrance, stairwell and corridors a bit dingy but ok. Room itself very good.

Lovely clean family run guest house in the city walls. Easy access from free parking outside walls (with escalators) into ZTL Welcome check in after minor delay but no problem Good shower with toiletries provided. The beds were very comfortable. Plenty of plug sockets available

Contact prior to arrival would have been useful for check in but otherwise an excellent property in old town

Patrizio was very friendly & helpful, and upgraded our room because it was available. The air conditioning was wonderful!! The coffee & water amenities in the guest area were very nice. The location was excellent!

Nothing!