The staff was excellent and very professional, room size very large, and with three windows. The room was also quiet and the temperature was good for sleeping. The hotel and room overall seem quite new. The location is very nice - there is a nice convenient shop at walking distance, and other shops. Citta' alta is also close.

It would have been nice if the breakfast times were posted in the hote. At 7.30 am on both days of my stay, there was no staff around and the breakfast room seemed still closed, so I guess it would start later (which would be too late for normal hotel standards). I had breakfast outside as a result. This is not a big issue, but another guest was also there wondering the same, so this information may be useful.

Room was great, and very spacious, just as pictures show! Very clean everywhere in the hotel Staff were very helpful and have gone out of their way to help even after we left! I left my necklace in the room and didn't realise until we were at the airport, by which point it was too late, but they are going out of their way to post back to me in England! Very grateful!!

Parking is limited outside of the hotel to residence only, so you will get a parking ticket if you park here! There are roads away from the hotel to park, or pay & display car parks at the bottom of the street. 12 Euro for 24 hour parking, which we didn't think was too bad!

An old apartment house, converted into a small hotel with great effort and expense, propably. The interiors are charming. Architecture students should be shown around the hotel and shown how to design interiors minimalistically for maximum aesthetic impact. The commitment and enthusiasm of the young people who run the hotel are highly respected. Purely. I read that some guests complained about street noise. I can't confirm, but maybe we got a room on the better side. The breakfast could be better, but overall it's Italian standard. The location is excellent. Halfway between the upper and lower towns. So this is the perfect place to explore Bergamo (there really is something to see here; Bergamo is very interesting and worth spending some time there)

There was nothing like that.

Loved the styling of the hotel and our room in particular, white, chic and simple with beautiful found pieces. Enjoyed our interaction with the staff. They were charming and helpful. Location was good, a short walk up to the Citta Alta or the Veneto mural. Liked the facility of a fridge in the room.

The fridge however was very noisy, and I found the mattress uncomfortable, but my husband didn't at all, so obviously that's a matter of taste...

Very good staff on the week end. Room was spacious, very clean and good sized. Needed some changes like some shelves in bathroom for toiletries. No heat in room and cold at night as weather cooled. But very good value for a large city.

No heat in late October. Some things seemed skimpy, like little soap packets in shower. Breakfast was not good and not in a pleasantly thought out space up to the rest of the place. Poor and cheap food. Most people came in and looked and left. Needs work on menu and quality.

Great, friendly staff, beautiful decor with paintings and antiques lining the corridors. Lovely high ceilings, bright, spacious, airy rooms. Comfortable bed, fantastic shower (though it takes a little while to reach temperature) and well proportioned, spotless bathrooms. Great facilities with a mini kitchenette in the double room. I love the location near the old city and funicular and a little walk from the central areas of the citta bassa. Great bus links to Bergamo airport and the station. We stay here every time we come by Bergamo and love it!

Nothing - it's great - we'll definitely come back. :)

One of the best rooms I ever booked. It is close to the city's points of interest, city bus station, bars and esselunga supermarket. The room is warm, cozy and very clean. It was cleaned every day and clean towels were received every day as well. The hosts are wonderful people and very client oriented.

Apartment was very clean with very nice decor. Bathroom was big and had a dividing door to the mirror and sink which was very useful. It was warm (we stayed in November) and cosy with nice natural light. Liked the fact there was a couch to relax on and a small table and chair set. Fridge was very welcome. The bed and mattress were very comfortable albeit two singles connected to make a large double. We slept really well. Location is fantastic and perfect for exploring Citta Alta as well as Citta Basa. Some great bars in close proximity including one literally a few doors down which seemed very popular with locals. Staff were very welcoming and helpful. They were friendly and kind particularly on the last day when we were allowed to leave our bags at the reception after 11am check out. This is really helpful and greatly appreciated especially as we had a late flight. The staff even called us a taxi as the airport bus, though much cheaper, can be very crowded. Thanks guys for a lovely stay 🙌.

There was nothing to dislike. My only suggestion would be perhaps more than the 2 x plug sockets to be able to charge phones / devices but this is just a minor point.

- amazing helpful staff, gave us lots of useful information on the local area - hotel is really nice, modern boutique with a classic feel - comfortable bed, fridge in room which was useful, very clean room, big modern bathroom with rain shower - great location within walking distance of all main sights (very close to stadium too). Lots of cool churches and art galleries nearby - amazing hotel, perfect for a stay in Bergamo -stylish room

Location turned out very convenient, close to the bus stop from the airport (10 min walk) and the train station (20 min walk) where we took trains for Milan and Como, staff was super friendly gave us a map and explained very well how to get around and what is best to be seen.