Everything! All the staff were friendly, polite, professional, and always smiling and happy to help. The location was great, our room was spacious, and we felt safe, comfortable, and cared for.

Just a personal dislike and, unfortunately, seems the norm in Italy that smoking is allowed in any space not completely enclosed indoors, so the small, 'open' (only above several floors high) courtyard within the buildings next to the dining room allows smoking so not suitable for non smokers if smokers decide to sit there.

There is a pleasant atmosphere, smell and light in the hotel. Very clean and spacious rooms The corridors and lobby who live up to expectations with splendid antique furniture, sculptures, paintings and prints, along with fresh flowers, rich fabrics and marble floors. The staff is very professional, friendly and creating a warm, hospitable atmosphere that never tips over into stiff formality. In the past we visited hotels like Aman in Asia, Peninsula and ITC in India. This hotel can easily compete with the top. Grade: 10/10

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Perfect location for sightseeing, room was spacious with large bathroom with bath and separate shower. Plenty of choice at breakfast. All staff were very helpful. The hotel is a stunning building.

The in house Michelin star restaurant fell short of the standards of the rest of the hotel. Of the four courses, two were good but two were disappointing. Over all, we had better food elsewhere in the city. While we look forward to returning to the hotel we are unlikely to eat in the restaurant again.

Check-in was easy and staff extremely helpful. We received a room upgrade, which was lovely.The room and fittings were very beautiful. as is the entire building. Breakfast offerings were varied and of good quality. Fabulous location for exploring the city.

There was a minor problem with a fuse in the room in the evening. Staff attended to it immediately and, the next morning went out of their way to apologise and offer assistance of various kinds as compensation.

Sumptuousness of the room. Made me feel like royalty staying in a palace. Ideal location. Service was exceptional in every way. Everyone was so kind, friendly, and helpful. The breakfast buffet was incredible as was dinner in the restaurant—also like eating in a palace.

Not a thing. Everything was perfect and amazing! (Maybe too many people on the main square nearby, who could be pretty rowdy on weekend nights when the street was closed off to vehicular traffic).

Traditional style and authentic feel to this stunning property. Staff were very helpful and accommodating providing plenty of great recommendations for things to do and places to eat in the town. Breakfast was very good! We enjoyed a Superior room which was adequate in size and very comfortable with a stunning bathroom!

Leaving!

The Hotel is a gem. It is the classic 5 stars / luxury hotel you can find in the typical art/history cities in Italy. Location could not be better and the staff is a joy to interact with: kind, vibrant and helpful. The room was immaculate and the bed very comfortable to sleep in. Make sure to have lunch or dinner at their restaurant, which is also one of the best restaurants in town, offering a modern take on some of the typical recipes of the regional cuisine.

Nothing worth mentioning.

The hotel is amazing and will surely be one of the best you will have in your life it is not just called a palace! Its location is perfect right in the center of things ... the staff with amazing service and especially we will mention David And much more ... a perfect breakfast..really a hotel that gives full value and a perfect experience..highly recommended!

You have to arrange a parking waltz for the car and it is not cheap at all..there is no chance that you will manage on your own with the parking

Location of the hotel is in the historic center of Bologna. Beautiful city (!) Beautiful hotel(!) with a lot of history and well kept. In the hotel is also an old Roman street. Staff is very polite, gentle and always on disposal to traying their best to help also for little things. All 10+

After a stressful flight which was delayed, and the airport lost our luggage, the hotel reception were fantastic at a very late hour. They also arranged for a taxi who waited for us for over an hour and a half.

The heavy rain! Wish we could have walked around Bologna more.