Excellent Location. Excellent staff and I would like to give special thanks to Michela,Sara and Alberto who were so kind and helpful upon our arrival and during our stay

We found the Cerretani team members to be especially helpful and professional at all times, trying to make our stay a positive experience. A huge shout out to the concierge team; Valentina, Stefania and Alberto were so accommodating and assisted us with multiple reservations and various requests. Our room was spacious and immaculate with plenty of light and a comfortable bed which helped us rest well for our jam packed days. The breakfast buffets were also fabulous, offering a plethora of offerings to please one seeking epicurean delights. We were always eager to come down for breakfast each morning, knowing we would be well fueled by a hearty morning meal. The morning servers always greeted us with a smile with Delfina's presence always uplifting and happy to assist. We will definitely return to Florence, and when, we do, Cerretani is top on our list. Thank you all for a wonderful stay!

The personal was very helpful and really friendly. We asked for recommendations for a restaurant the called directly to the restaurant for a reservation. Even when it was fully booked they still managed to get us a table. We asked if there was a possibility if we could get a more quieter room, and this was not a problem at all. The rooms where clean and more then enough space. The interior is modern and has a welcoming feeling. We enjoyed our stay very much! Also the breakfast had good variation. Everything was fresh!

Everything was perfect Receptionist Soffia was lovely and helpful Location, cleanliness, staff all were excellent

Was very expensive, what I wax disappointed about, that one day before our stay the price went down more that 60%

The location of the hotel is great; it is situated between the train station and the Duomo. The breakfast was good, and the staff were helpful. I stayed in November when the weather was cold, but the room was warm, which was wonderful. The bathroom was excellent, featuring hot water and a hairdryer. After checkout, the staff allowed us to leave our luggage at the reception for a few hours..

The room was at the back of the hotel, even though we requested a room with a window overlooking the street. Additionally, the room is dark because the lighting is insufficient.

Great location, 5 minutes walk from Florence Duomo. The bed was very comfortable and the room was clean and with many amenities. The stuff was extremely friendly and helpful, always available to make sure every detail was perfect. Great breakfast. Definitely recommended, and I hope to come back one day.

Nothing negative, just a tip: Make sure to tell the hotel if you are coming by car because it is in a restricted zone. They provide car services, and they take care of the paperwork.

Perfect location for seeing the sights of Florence. Most places within walking distance and close to transport system to get around. The room was an ideal size for our stay and very quiet. There was a superb breakfast buffet available and all the staff were most helpful with any of the services. Nothing was too much trouble.

The room was a bit warm for our liking and we did ask for the heating/aircon to be adjusted, but it didn't appear to make any difference. The thermostat did not adjust.

Hotel was lovely and staff lovelier. Room and bathroom were very clean and bed very comfy. Breakfast was fantastic, very good selection and very high quality, we’ve never had real honeycomb before. Marco and Rebecca of the breakfast staff demand a special mention, they were both very professional, friendly and helpful. Room service was also a standout feature being both efficient and professional. Thank you for the lovely stay.

Nothing, everything was perfect.

First of all, the location couldn’t be better! On the same street that runs behind The Duomo and The Baptistry, but far enough to be away from the tourist crush around those sites. Within walking distance of the train station (and I have a weak hip and use a cane!) and all the historic sites. The hotel itself is beautiful! There is a lovely lobby with seating and always dispensers of lemon water. The nicely appointed breakfast area is used in the afternoon for tea. There is also a small bar open in the afternoons and evenings. My room was lovely as well and exactly as pictured on the website! The bed was very comfortable and there was a small desk and chair, a large wardrobe for clothes, and an upholstered armchair in front of the of the window. The window also opened and had a screen so that you could leave it open for some fresh air. When the window was closed, the room was very quiet. The electrical outlets were conveniently located at the nightstand and at the desk, so it was very convenient to charge my devices. I am used to very small bathrooms in Europe, but the bathroom in my room was quite large with a large vanity and the shower was also very large with both a handheld and a rain shower head. Finally, the staff couldn’t have been nicer or more helpful, from the front desk to the housekeeping staff. I stayed for ten days and felt right at home and comfortable!

I can’t think of a single thing I didn’t like about this hotel!

Location

Did not feel all the staff were helpful, only a few.