This hotel was super convenient to the train station and an easy walk from many of the main attractions in Florence. We also loved the restaurant adjacent to the hotel. The staff was very friendly and accommodating--we were able to check in early and leave our bags after we checked out. We also felt very secure with the monitored door and the code required after hours. Our room was large and the bathroom was also large, especially compared to other hotels in Italy.

The shower was the tiniest shower I've ever used, and I'm even including showering in RV campers. Additionally, the addition of the rain shower feature would be nice in a normal-sized shower, but the apparatus protruded from the shower wall in an already cramped shower, so that when trying to bathe, a person keeps accidentally bumping into the lever and changing the water temperature! It was a horrible design and we are small people, so I can't imagine how a larger person would cope. One other complaint I have is the mattress. It was not as hard as other mattresses I unfortunately experienced in Italy, but it had a pretty extreme depression in the mattress that made my back ache after sleeping in it. The mattress really needs to be replaced.

It looked like the hotel had recently changed names (Hotel Deco signs were still up). It is close to the train station, and the city centre is in easy walking distance. Secure entry, you have to be buzzed in or use a key code, lift for access to the upper floors. Room and bathroom were a decent size. Mattress was comfortable. Reception staff and cleaners were very helpful when my friend was taken ill and we had an issue with the air con. Ok for a budget hotel.

Downsides, the whole place is a bit tired and grubby. It was cleaned daily, probably needed a deep clean or refurb. There wasn't much storage space. The air conditioning unit broke our second night. The reception staff did give me a small fan for the night. Pillows were lumpy and uncomfortable, need replacing.

I loved the staff. The young girl with the eyeglasses at the reception had a heartwarming welcome for us and was more than willing to give us any information needed. She was really hospitable and made us feel at home. The hotel was perfectly located at the center of Florence. It was a 5 minute walk from the central train station and 5-6 minutes from the Duomo Cathedral on foot. Everything was around. It was clean and neat.

I wish there was a second mirror in the room for saving time. One person could make use of the mirror in the toilet, and the other one could make use of the mirror in the room for time-saving reasons.

The location was ideal - only a few minutes walk from the central railway station (Santa Maria Novella) and within easy reach of all the interesting parts of the city. It wasn't a quiet part of the city, but I didn't want it to be: I like to hear plenty of everyday activity going on around me. I always like to be in the thick of things. Absolute silence gets on my nerves. It was lovely being able to look from the window of my room out onto the busy Via Panzani. And the beautiful Piazza S. Maria Novella was just round the corner.

It would have been nice if breakfast had been included, but there were at least three excellent bars very close to the hotel, where I could have a delicious cornetto and a caffè latte for breakfast each morning.

The hotel is a 5-minute walk from the Train Station Santa Maria Novella and a very short walk for almost every tourist sight of the city. The staff was helpful and friendly. The room was comfortable, warm and clean. The price/quality ratio is worth it.

We found the door not fully closed by the cleaning staff after leaving for two days in a row. The building looked safe but I would prefer for them to have closed it. The last day the cleaning staff had removed the used feet towel and hadn't replaced it with a new one. The building does not have an elevator. The stairs were not a problem for us but it might be if you have heavy baggage or children.

Hotel Spagna is very centrally located in Florence, and it only takes a few minutes to get to the train station by foot. Arriving by car was not the easiest, but we did find a car park very close by. Our room was clean and tidy, and the air conditioning worked well. Florence is a very beautiful city and it was very easy to reach all of the main tourist destinations from the hotel by foot. If you have time, I recommend that you visit the leaning tower of Pisa, which is easy to reach by train.

My only negative was that we were unable to tune the television into any channels, but that was not a big issue for us.

We didn't have breakfast at Hotel Spagna. However, there is a big market, Mercato Centrale Firenze, not far away with wonderful pastries and fresh fruit. We purchased 10 excellent (big) pastries for less than 10 Euros. The hotel location is excellent for exploring the old town and the staff are very helpful. The train to and from the airport is located a few steps away, at the end of the street. The windows are soundproof.

The wallpaper was peeling in my quad family room, there's water damage in the ceiling, the toilet seat is smaller than the toilet bowl. The pictures on the website look better than in person, but the value/location are excellent.

Location was excellent- easy to get to many attractions. Huge bonus was its proximity to the train station as I used the train a lot while in Italy to blitz many areas. The staff was very accommodating as my plans for arrival changed (I’m sure if I communicated earlier they would have waived the late arrival fee). The staff from booking was big on checking when you’d arrive and followed up closer to my check in date. Without question on my check out date they offered to hold my bags (perfect as I planned to explore Florence). The room like many was simple and comfortable. Cleaned up and got a great rest there!

I’m not sure if they had an elevator. Lots of walking in Italy; so what’s some stairs? Recommend checking into whether they have an elevator if it’s a necessity for you.

Great location on the road between the train station and cathedral. It's 2 star so don't expect luxury but actually you can tell that the rooms were redecorated with decent fittings previously and the shower was a rainfall shower with added attachments. The air con worked well and was needed as it was quite humid when I stayed. Cleanliness was good and the staff were always very friendly and helpful.

There were no bedside lights and no hooks or towel rails in the bathroom to hang the towels. Although the room was redecorated previously it was starting to fray at the edges. With wallpaper starting to come off etc. The communal hall and stairs could do with a refresh too

The staff was phenomenal, wish every place had service like this! The rooms look very nice, they have a certain charm, that makes the whole experience even more special, while visiting this gorgeous city. Location is also in point. If you arrive by train - look no further, because it’s the best distance from the station AND the city centre. All in all - a great experience. Grazie!

Lack of natural lighting in the room, made it difficult to gauge the time of day, weather and apply makeup.