The owners were lovely - friendly, helpful and engaging. Our room was spacious, comfy, had everything we needed, including two powerful air con units. Breakfast was the typical continental offering, plenty of choice and in a cute little room. The hotel is a gorgeously restored old building where they have kept many of the original features and decorated to show them off. It is also in a great location, within walking distance of everything and a stone's throw from a market square with lots of restaurants. We loved it.

For some, the street noise at night, which carries on into the early hours could be an issue, but it didn't bother us. Also, the lift is tiny and only goes to the first floor, but this is a small issue and didn't affect us.

Room was spacious and very clean. I loved having maid service every day. It was wonderful to come back to the room after a long day of sightseeing and find room clean and cool. Room had good air conditioning. Comfortable bed. Staff was very friendly. Location was excellent, an easy walk to train station and city center. Breakfast room was cozy with more choices for breakfast than I expected. I especially loved the coffee machine!

Our room had two levels with a queen bed and closet upstairs and single bed, closet, desk, and bathroom downstairs. So the only thing I didn’t like was going up and down the stairs in the middle of the night to go to the bathroom. But I liked having the extra space that the two levels gave us.

What a quaint little hotel just off the square. The staff was very helpful. They gave great directions on how to get there from the airport via a short train ride. A couple of nice restaurants were suggested that were within a short walk through the open market. They even arranged for an early morning cab to return us to the airport. Accommodations were comfortable and clean.

Because of an airline issue, we only got to stay one night. Once there, we really would have enjoyed another day.

The location of this hotel is outstanding, can walk to everything that you need. The staff is very friendly, helpful, kind and professional. We were exhausted when we arrived and Giovanni moved our room from the second floor to the first We really appreciated his kindness. There are small stores near by to purchase water, soda or snacks. The room was a comfortable size and the bed was excellent.

Some of the breakfast could have been better. We got spoiled in other cities by freshly brewed coffee, this hotel has a machine where you press a button. Lots of choice but not the best quality. The breakfast was substantial, again better quality would have been nice.

This was the most comfortable be we've found in Europe so far. The facilities are nothing spectacular, but you shouldn't be holed up in your hotel that much, any way, so it doesn't matter. The breakfast offered was small but fantastic and the location of the hotel itself is good.

There's really nothing that I didn't like. Literally zero complaints. It's an older building in Europe, so the stairway was a little dark before sunrise?

The hosts were extremely helpful and went out of their way to provide us with little touches that added to our stay. For example, my husband bought me flowers and they let me borrow a beautiful vase to display them in. They were friendly and engaging. The breakfast was well above what we have had in other similar hotels with fantastic bean-to-cup coffee, tasty pastries and great cold meats and cheeses. The room was spacious and comfortable, with a good-sized fridge. The wifi was great and there were 4 USB charging points provided as well.

The double be was actually two single beds joined together so there was a bit of a crack in the middle of the bed.

Location was excellent - 8 minutes walk to train station, 2 minutes walk to Duomo, 1 minute to Mercato Centrale. a lot of nice restaurants in the neighbourhood. 50 meters close to supermarket. Perfect for staying with children. Breakfast is simple but very nice. Room was cleaned every day. We even had a small balcony which was perfect. Excellent value for money.

We liked everything

location is good, walking distance to the train station, 2 min walk to the central market building. the staff is very friendly and on duty from early morning till 7pm. The free breakfast buffet is fantastic, many choice than other place, such as egg, juice, ham, etc. in a dedicated dinning room. the room size is fine for family of four, with suitcase area. two twin beds and one queen bed. there is a small refrigerator with bottle water provided. Wifi works fine.

our room is located at the top floor and the elevator only up to one floor below , so we have to carry our luggage to climb the stairs from 2nd floor to the top floor. being at the top floor, it is particularly hot at the end of June in Florence. the AC does not work sufficiently to cool down the room, there are two electric fans provided to help the air circulation, and the function is limited. I hope a more powerful AC could be upgrade to efficiently cool the room. I think this is a special case for the top floor.

the hotel is in a 600 year old building and some of these features are still displayed. it fits in well with the history of Florence. the management are wonderful and very accomodating. this is not an impersonal chain hotel.

although we didn't have a car, the area has very limited car parking

Everything was perfect, wonderful staff, great breakfast, lovely accommodations and very convenient location.

There is no elevator to the second floor, it only runs to the 1st floor. This didn't bother us at all, but just a heads up if you have mobility issues to check with the hotel before booking.