Excellent food at the hotel. Staff very friendly and warm. The concierge helped organise our stay and things to do whilst in Florence, as well as fantastic restaurant recommendations. Hotel location is fantastic, some great views of Ponte Vecchio and walking distance to many of the cities attractions (it's a small city so can get to most places on foot).

Shower water temperature was slightly tricky, as well as water pressure being very low.

What didn't we like? The moment you got out of the car there was someone to greet you and help with your bags. The staff where so friendly. The rooms were well equipped and had everything that you would want for a comfortable. If there was anything missing, one simple call and it was sent to you. We also had the most amazing breakfast added into our stay. Overall we could not have been at a better spot during our time in Florence. Really appreciated this stay.

Everything about the property is wonderful and spot on. The location, the building itself, the amenities and above all the staff!!!

The only issue we had was that our room for some odd reason on the 6th floor was still very noisy even after hours. We loved the room and the terrace but the noise level was unusual.

A truly exceptional hotel, nothing was too much trouble. Outstanding staff and a wonderful experience, not to mention its location which on the river in the heart of the old town. Beautiful, we will definitely return

Faultless

The location was absolutely perfect. The room blew me away. The breakfast made me love breakfast. The staff were outrageously kind and accommodating. I arrived tired and hours before check-in. They readied my room in an hour while offering me coffee and pastries. While I am a very low maintenance traveller, I overheard many a conversation involving guests who needed accommodating and the hotel seemed to go above and beyond. Let me also say this: When I walked into my room I thought: Florence has some tough competition. I didn't want to leave.

Honestly, a friend and tough critic recommended this hotel. He prefaced it with: I am never impressed by hotels. It was amazing in every way and I cannot wait to return.

Excellent location, extremely well decorated and tidy! The staff is fantastic, politely treating every guest, and going above and beyond to please us! I got there because my previous hotel in the last minute did not confirm the reservation and what a wonderful surprise I had! A calm spot right in the middle of one of the most busy pints of Florence- Il Ponte Vecchio!

Staff were extremely helpful in accordance with our needs and the advice given about what to do in Florence was perfect for us. The concierge were always in attendance

There should have been more bottled water in our room and bath salts available. Otherwise nothing to add

The hotel is centrally located, a few minutes from the main sightseeing, shopping and restaurants areas. The design is lovely. The bathroom amenities are chic. Friendly staff.

Our room faced the opposite side of the building (not to the river), and that part was loud. There are busy roads and lots of bars —traffic, horns and screaming people almost 24 hours. The windows are not sound-proofed. The service at breakfast and lobby bar needs a lot of improvement. Generally, it is a nice hotel, but you expect much higher standards when you go to Small Luxury Hotels of the World.

The hotel is beautiful. And the staff was friendly and helpful in every way.

Nothing, it was perfect. Will always choose to stay here when in Florence.

Breakfast was excellent. Drinks and dessert’s at bar were great. Loved the decor, service and cleanliness.

The air conditioning was not quite cold enough.