Overall the decor and grounds quite formal and very comfortable. Multiple areas inside and outside to unwind. The bartender was quite professional and accommodating.

The type of room advertised on Booking.com (a sofa bed and double) apparently does not exist at this hotel. Hotel informed me it was a Booking.com error. When I booked this hotel online, I paid more for the option of having the sofa bed. The hotel advised no accommodations would be made. Didnt seem to be much to do in the immediate area surrounding the hotel.

Very beautiful hotel and room. Great breakfast and staff from restaurant. Our bedroom was great (suite), big, confortable and clean.

The hotel and services are poor in amenities considering the price they charge. There’s no water in the room, nobody opens the bed at night and they forget the 3rd towel in our room. (We were 3 staying in the suite) Also, we had problems with the neighbors smell of cigarettes inside our room, even with the windows closed. We don´t know if they were smoking inside the room or was a problem with the window. But I believe they were smoking indide.

The hotel offers a perfect blend of modern elegance and comfort with its beautifully designed interiors. The cleanliness is outstanding, with every corner spotless. The property is spacious, allowing for a relaxed experience, and the parking facility is convenient and secure, making it easy for guests with cars. A highly recommended stay and the staff was very helpful and welcoming.

The TV didn’t offer an Apple connection for screen sharing and lacked apps like YouTube or Netflix. Other than that, it was a perfect stay!

Loved the Interior and colors, and always appreciate slippers and a robe in the morning. Will recommend this place to everyone I know going to Firenze. Very nice receptionist and staff :)

The only negative was that there was still construction going on, but nothing that was loud. And the man who helped us with the luggage when checking out was very rude.

The hotel is nicely decorated and spacious. It is in a quiet area, 10-15 minutes on foot to the main attractions and to the railway station. The breakfast is very good and service generally is excellent. There are lots of good small restaurants within 5 minutes walk.

Lighting for reading (other than in bed) could be better.

It’s a very beautiful place, close to most things if you don’t mind a short walk. The first room we were given had a terrible odor (smelled like sewage) and the shower faucet was broken. When we complained about the odor and faucet , we were first told we couldn’t switch rooms. But then when we spoke to Viola (front desk) she took care of us immediately. We were given a different room in what seemed to be a newer part of the hotel and I must say it was lovely! Don’t expect much from the air conditioning, it barely cooled the room off( it was 100 degrees) but it was better than none! The restaurant is not worth visiting unless you have breakfast included with your stay. We. Ade the mistake of going there for dinner after a long day of travel, and it was disappointing. Other than that, it was quite nice, thanks to viola who took exceptional care of us.

The dinner and drinks at the restaurant.

Loved this hotel. Room was spacious, clean and bed was super comfortable. Great bar and breakfast was good too. Loved the decor and the layout of the hotel - so relaxing.

Loved everything - no negatives

Fabulous! It is 15-20minutes walk to the tourist attractions and is a quiet area itself. It is very close to the US consulate so I guess it is pretty safe area. The room was spacious with all the facilities you need, coffee machine, welcome desert, drinking water and all. The reception is very welcoming and you get a welcome drink!

Seems I can hear the hall way a bit

Room was great and balcony view was wonderful. Staff was very helpful and accommodating - very helpful for when we rented a car and needed a place to park. Breakfast was good/servers were helpful

Some of the USB chargers in the room did not work. Location was a bit far from the main action of Florence - which is fine, but just know it's a bit of a hike.

The breakfast at this hotel is simply amazing. All products are high quality and fresh, and as if that were not enough, the kitchen will cook for you anythig you want. The staff is friendly and willing to go the extra mile for all guests. All rooms are high tech and offer incredible features to make your stay incredibly comfortable.