The hotel was clean and staff very friendly and helpful. The room was a little small, but overall our experience of the hotel was extremely good.

The room was a little small and we looked out on to the side of the building without a view. We booked a superior room, so would have expected a view.

Nice hotel across from the Arno and near Santa Croce. Friendly and accommodating staff.

The staff are all welcoming & very accommodating with local recommendations. They all take great interest in what we saw & did.

Location was very good the breakfast was expensive but an excellent array of foods. The entire staff was very courteous and helpful. We needed some help with a health issue and they went above and beyond to help us resolve the issue.

Our room was located below the first floor it was very dark and had absolutely no view. The window faced a small area used for the service carts and other maintenance items. With price of the room being over 300 euro per night I would suggest some large plants be put in that area to cover the work carts and help provide a more pleasant view. I mentioned above that the breakfast was excellent but, in my opinion, overpriced. The breakfast was twice as expensive then the breakfast we received in our hotel in Rome. Your breakfast was slightly better but not twice as nice.

We chose this hotel for a three-day stay because of its lovely location by the river and its proximity to the city center, which is just a 15-minute walk away. We spent most of our time outside the hotel, so while the rooms weren’t the largest, they were perfectly adequate. They were always clean, tidy, and restocked daily. The service at the reception and during breakfast was exceptional, and they took excellent care of us (special thanks to Mrs. Katarina from the restaurant). The breakfast was absolutely amazing, offering a wide selection of drinks and food, both savory and sweet, as well as fruits, vegetables, and local specialties. Thank you!

What makes River Hotel unbeatable is not the fact that it has the best location in Florence (close enough to walk to the city but far enough to avoid the noise and crowds), nor that it is really beautiful and clean (it is amazing), but the fact that it has the most kind, supportive and serviceable staff. From the reception, breakfast area, valet parking, etc, everybody was really helpful and kind. They solved every request exceeding expectations and working hard to take care of luggage, restock food, take care of our car, find a pharmacy or whatever was needed at the moment. Would definitely choose them again if going back to Florence.

We were hoping to use the spa in the morning so the fact that it only opens from 3 PM made us feel really disappointed which forced me to give you a 9 instead of the 10 you deserve.

Mostly liked the location and property overall. The staff members were very helpful and nice.

Small boutique hotel around 10 minutes walk to central old town Florence. Great staff, excellent breakfast and very comfortable modern rooms. A special mention to Leonardo who makes the best carafe of Aperol Spritz in Italy and who went out of his way to ensure everything was perfect.

Sauna was really good. Staff was helpful, resolved multiple issues we found

Double bed is actually a two single beds joined into one, so it always got split if we want to hug with my partner. The sink was clogged and ventilation noisy. But it got resolved once requested. On our check in, staff member said we got a free upgrade from our superior double room to some better room. But when we entered the room it was exactly what I paid for ovee booking, so I was a bit confused 😅, but didn't complain, as we get what I paid for.

Beautiful hotel .. clean and location is great. Staff are all wonderful from the front desk, dining rooms and housekeeping..kind and very friendly people.