This was simply a marvellous location for our first-time vistit to Florence. Thanks to the hotel manager Daniela, we had a foolproof description for the self check in, when we arrived from the airport. Everything worked perfectly. Serristori Palace is located directly next to the river Arno. From our spacious apartment we had a magnificent view across the river to the historic city with all its famous sights, like the cathedral, Uffizi gallery, Ponte Vecchio etc.. Everything is within walking distance. Lots of good restaurants are also nearby. We will have to come back for a second time. That’s promised.

Our apartment was small for 4 but clean and comfortable. The linen was of good quality and the air con was a life saver. The area is really quiet yet just a short distance from all the crowded centre. There are not many cafes nearby but there is an excellent Hosteria del Bricco behind the apartments and a great little shop Le Bonta di Michele.

MAKE SURE YOU HAVE THE PIN CODE FOR ADMISSION BEFORE YOU TRAVEL OR ARRIVE BEFORE 12 MID-DAY. The Reception closes at 12pm midday and if you have not received the code you will not be able to enter. We were saved by other residents after 3 hours. However it important to say that the management of Serristorri Palace handled the situation pretty well by reducing our final payment (which is always helpful). However, Booking.com were useless and even though I spoke to two of their agents who were sympathetic, they never returned with a solution or inquired how we managed later that day or the following days. So apart from this unpleasant beginning we had a fantastic holiday in Florence and will definitely return.

The apartment we were in was huge. There was a living area with kitchenette, bathroom, and large bedroom. It is so nice when you have room for your stuff. The location was great. We were across the river from the madness, but close enough to walk to everything. The neighborhood had cafes and restaurants so we were able to eat nearby in less crowded areas. It was unseasonably cold. We asked about turning on the heat but still never figured it out. The heat was probably turned off for the time of year. The staff left us an extra blanket and space heater so we were fine.

Housekeeping is not included. Which is fine but we didn't have enough toilet paper for 3 nights. We had to pay for an extra set of towels. The front desk is only staffed during the day and no one is there on Sunday. Another word of caution - we needed a taxi to get to the train station, which is a little distance. It was raining that morning and when there is rain taxis are difficult to come by.

Staying here was really easy. It is in a great location right across the river. Easy walk to everything. We had a reservation for dinner near the Duomo and called a taxi for that and to get to the train station after checking out. The front desk helped us with the taxi to the train station. The checkin process was easy. I would recommend walking up to the park for sunset. The hotel is close to the old wall of the city and in a quiet area.

The check out was a little early and we had to hustle. Seems to be standard for Italy, but we weren't used to the time change yet.

1. Exceptional location - a walking distance - yet not too close to the busy downtown area. 2. Quite quiet for the location (see above) 3. A solidly equipped kitchen, which includes a dishwasher. 4. Exceptional customer service - before the arrival and during the stay. Thank you very much, Daniella! 5. Exceptional car parking valet service by the partner company garage - punctual, professional and friendly.

1. The windows, including the latches, are old and historic, and afford quite a bit of draft. Nothing too disturbing though. 2. Noise insulation can be improved - yet it's a historic building. Again, not too disturbing. 3. Price could be more affordable :)

The apartment is veryyyy spacious and very tastefully done. I mean this is one of the most charming apartments we have stayed in ever maybe. It looks lived in. With books, Vinyl player, music corner etc. - It was just amazing. Very well located...just 10 minutes walk from most of the attractions. One can come back to the room in between the day and then go back again. The view from the windows is amazing overlooking the Venezia square

1. I think bathroom can be renovated a bit esp. the rusty door. 2. More than 1 key provided 3. as also ability to answer the main door bell (If one of us were in teh room, we had to go down all the way to open the door for rest of the family ) 4. Maybe some kind of noise proof windows. Occasionally the noise from the main road is disturbing esp for light sleepers 5. The kettle should be replaced or cleaned very thoroughly on regular basis. It has scaling due to hard water, and while its all calcium, it renders it unusable. Also kettle/tea station can be shifted to dining table/more spacious location - there is enough space. 6. Pls. provide proper mugs for tea/coffee 7. Creamer for coffee 8. Safety vault

We liked everything about this beautiful apartment! Clean, lovely classic decor and well maintained building. Fantastic location. Right on public transit route. Excellent assortment of restaurants close by.

Heating was switched off for summer which, of course, is understandable. However we were staying at Serristori Palace mid-October and the weather was unseasonably cool. We were uncomfortably cold in our apartment (it felt colder than outdoors!) Staff wouldn't turn on heat till end of October.

The location is excellent particularly if you wish to avoid the over touristed city center and you are right at the foot to begin the climb to Piazza Michelangelo And you can easily walk across the bridge to Santa Croce or stay on this side of the Arno and access Santa Spiritu area Plenty of room and quiet compared to city Center hotels

Pillows were not very comfortable And could not figure out how to adjust the thermostat, but fortunately there was a fan. The space isn’t staffed in afternoon evening so if you run out of toilet paper or towels, you have to wait until the cleaning people are there in the morning and ask them for some

I had a wonderful stay! The room was beautiful and spacious, featuring two bathrooms which was very convenient. Check-in was a breeze; I received door codes in advance, and upon arrival, there was an envelope waiting for me at the reception with a key card and all the necessary information. Traveling by car was made easy with clear parking instructions provided. The location is excellent, just a 10-minute walk to the city center, yet in a very quiet area. The lovely garden with chairs was a perfect spot to relax in the evening. The rooms are tastefully decorated and include a private kitchen. The beds were extremely comfortable. The reception staff were friendly and polite. Highly recommended!

We stayed in the penthouse apartment which was very comfortable and can suit a group of up to six people. The property was easily accessible with entry codes - the remote check in was seamless and the staff proactive and courteous. The apartment has everything one needs for a short or even long stay. The decor is classic but the property is kept well and clean. The location is very convenient, approximately 10 minutes’ walk from the Uffizi. The real plus is the amazing view from the terrace, which we made extensive use of.

This is a note not a criticism as the place is great and highly recommended - there is a lift in the building but the penthouse apartment is accessible through a steep stone staircase that may be a problem for the elderly or people with reduced mobility. There is a fan on the roof that probably connects to another flat’s AC and is quite noisy when it is in operation. Luckily for us it was only 10 minutes but could be a problem in summer.