Comfortable, clean and spacious room. Excellent breakfast choices and very helpful staff. We were also able to store our luggage for free at the hotel when we arrived early and also on the day of check-out when we decided to take a quick day-trip to Pisa. The location is ideal - inside the historical center, very close to the walls of Lucca where you can enjoy a peaceful walk on the promenade, and an easy walking distance to all sights of Lucca. We stayed in the triple room - a very spacious unit with a double bed in one room and a single bed in another room which is part of the same triple room unit. The AC was not very effective in the room with the double bed but since we were staying for only one night, we didn't bring it up. Overall we enjoyed our stay and would stay here again.

Managing team was helpful and friendly, the room was clean and renovated recently. The location was charming and close to all attractions.

Area around the hotel was extremely noisy at night, people were talking loud and playing music outside every night. When we called the front desk, they said they would take care of it but nobody showed up for another 2 hours. During this time they stopped answering the phone as well. The room was advertised as having air Conditioner but when we asked, they said it was off for the season while we could see that the room had its own unit with no way to turn it on. The next day which was our last day a remote for the unit was placed in the room.

Fantastic warm welcome in lovely reception area with welcome snacks and drinks. Ability to leave luggage after checkout until you're ready to leave. Great and friendly staff who helped us upstairs with our luggage. Large room, great bathroom and shower. Perfect, quiet location within walking distance of station but inside walls. Lovely old building.

Slight smell of drains which went after we opened window. We liked everything else!

Ideal place to stay for a couple of nights to explore Lucca. We had a lovely little suite with a small twin room for the kids, a large double for us and a bathroom between the two. Everything clean and comfortable. Excellent breakfast which we enjoyed on the little terrace outside the hotel. Location couldn't be better. I marked down slightly for price but I suspect it was very competitive for the time of year and also with major concerts going on for the summer festival, so perhaps not entirely fair of me. Highly recommend.

The staff were all fantastic, very friendly and helpful, especially Alesia and Nicole. We enjoyed the choices at breakfast and having a glass of wine in the garden before dinner. Even though we were staying in the annex, the room was perfect. We received very good recommendations for dinner from Nicolo too. The location of the Albergo was perfect for exploring the city as well as attending the Puccini concert.

Nothing.

ASM is in a great position to visit Lucca, it is just inside the wall and set back from the streets. We stayed in the annex which was nice, the only downside for us was that our room was next to the entrance door and it appeared to me that most people just let the door slam which caused a massive noise and vibration in our room, which can be jolly annoying at 2am. But apart from that gripe, the staff were great, the breakfast was fine, with a fair choice of food. The hotel was also a nice place to have a early evening drink as you could sit outside in a shady area.

The only downside was that front door (suggestion: how about a sign asking visitors to show some consideration?).

The staff, especially Claudia, was so friendly and helpful. The breakfast was incredible, the room was pretty big and quiet (but you could hear hallway noise) with a small fridge, tv and sitting couch, and the location just inside the walls was perfect. We also appreciated the dedicated parking spot in their lot. We were also grateful they were dog friendly as we always bring ours.

The whole place was amazing but the bed was a bit hard for me and I would have liked a few more pillows on the bed (there were only 2).

Lovely room with frescoes painted on the walls, with a large modern bathroom. I stayed in the Nuccia room. This hotel has an interesting history, and is in a great location inside the walls with the historical town centre, restaurants and shops within easy walking distance. The hosts / staff were lovely, and very helpful. This is my second time staying here - highly recommend!

Nice comfortable room with large bathroom and comfy bed. Short walk to cathedral and city walls. Stayed in annex across from main building which was quiet. Air conditioning worked well.. Friendly helpful staff. Great breakfast with option to sit inside or out. Would return if visiting Lucca. Good location for old town attractions.

Needed to move Bedside tables to use plugs which were low down.

The Albergo San Martino is a real jewel and the staff is very friendly and helpful. We stayed there for 3 nights and enjoyed it a lot - also our little daughter was very happy and the staff was just great with her running around all over the place. The location is great - easy to reach by car and close to the center and the wall to explore Lucca by foot. Our room was clean and neat and we are looking forward to return to Luca and the Albergo San Martino.

nothing - we had a really nice stay