Great location and really nice place to stay.

Water in the room is such small bottles. These should be large and replaced daily.

Where to start? Central location (within the city walls in Luca) but on a quiet street. Few minutes walk, and you’re near all the action! Rooms are comfortable, modern, quiet and pretty spacious. Staff are friendly and attentive, appreciated them helping us out in sorting transport when we needed to get back to Florence. Standout was the breakfast. Had some good ones throughout my travels, but the shear variety and quality made this one of the best throughout my stays. Great hotel, highly recommended

Nothing to call out. Our stay was perfect

Excellent choice of cold meat, cheeses and fruit. Scrambled egg and various pastries. Central location but very quiet near Puccini Museum. Room very spacious and everywhere spotlessly clean. Staff very friendly and helpful.

Taxi service to and from Pisa Airport was approximately 95 Euros each way. Slightly more than the 70 Euros advised by hotel reception. I would use train service next time and save over 150 Euros for my wife and I.

This is a beautiful hotel - very modern facilities within a gorgeous old building. The room, bathroom etc were impeccable and very clean. The breakfast was absolutely superb - an amazing choice of fresh foods, with exceptional service. Nice to be able to choose to sit outside or inside. The location within the city walls was excellent for exploring, whilst being quiet at night and was only a 15 minute walk from the train station. Highly recommended.

Nothing

Amazing Boutique Hotel in the heart of Lucca. Very quiet breakfast was exceptional. You can drive your car to the hotel and my car was wide and there was no need to worry about getting there because of the narrow roads. Staff were very helpful, hotel room was spotless and they even have garage to store your car securely. Overall very happy worth every penny to stay in the heart of Lucca you will not be disappointed.

Nothing all was good as I expected

A beautiful, quiet hotel in a very peaceful corner of Lucca. No more than a 15 min walk from any of the main attractions and places you could want to visit. The room was beautifully appointed, very clean and well-maintained - particularly impressive was the very quiet air con system (it was 40 degrees celsius during my visit). Breakfast is plentiful and varied, and the dining area (including outside terrace) was never busy - it’s easily big enough to accomodate all guests.

The minibar in the room is outrageously expensive - I wouldn’t necessarily expect it to be complimentary, but 4.50EUR for a small box of pringles, for example, is excessive. Additionally, whilst bar area is lovely, (the terrace is a beautiful place to sit in the evening), and I appreciate it is not a restaurant, it would be great to have even a small selection of good quality bar snacks in a hotel of this calibre - just some small crostini, or bread and olive oil, etc. My server brought me some Doritos (presented beautifully, I admit) with a drink, but I feel a boutique hotel like this could offer a little more.

Kind and helpful receptionists, and they speak English well. They are responsive even before your arrival. Very good location (although you have to go through narrow streets; so the bigger your car, the more so if you drive well ;)). Foam pillow. Tea making facility in the room.

You need to keep the warm of the room: you turn off the air conditioner, but if you leave, it restarts. You ask the receptionist to turn it off, but when you leave, it restarts. It is very fancy that the shower has no door, but so a lot of water flows out. They sit in to your car if you ask parking place in the garage! Breakfast staff is not kind. The recommended “cocktail bar” (which we asked) is a cafeteria with basic cocktails (with slow and very rude staff).

This hotel and the location are unbeatable. The staff was wonderful, the hotel was in pristine condition and clearly showed how much the staff cared. Speaking of staff, they were exceptionally friendly, knowledgeable, and willing to help with any requests and questions. The room was wonderful spacious, and well-equipped (a lovely shower during hot summer days was a special bonus to long days of exploring).

My only issue would be not having free drinks and snacks in the mini-fridge. I believe once you enter a higher-end hotel status(4stars +) this must be a included.

Location fantastic although we arrived by car and hotel was difficult to find. Receptionist talked us through it as we drove and stood outside to wait for us. They have parking inside but you need to reserve. I put on my booking.com request but they didn’t forward to the hotel so suggest you deal with hotel directly for the parking. We had a junior suite which was very spacious and comfortable. Complementary shower gel etc very nice quality + presented beautifully. Good quality hairdryer with attachments !! Breakfast was very good although the 2 staff at breakfast a bit miserable. Reception staff very helpful and cheerful. Hotel modern but charming. Nice terrace outside for breakfast and drinks. Very close to all sights. Would highly recommend Also in July check out music festival which has top class acts

Liked it all

The location of this hotel was quite excellent and the rooms were quiet, clean and well-appointed. The breakfast spread, as others have mentioned, was quite comprehensive. The staff were lovely and kind.

The hotel is very fragrant and I am sensitive to smells so that was a bit overpowering for me.