Everything was perfect , very good location , value for money , all the staff are very friendly and always smiling, for me it was best hotel in Milano since we are Arabic family and they have water flush in the toilet 😁 that was something very special for us so I can recommend the hotel to any Arabic tourists will come to Milano soon , the neighborhood was very nice too , the street was full of life and super active with a lot of coffee shops and restaurants nearby the hotel , carrefour is very next door to the hotel and turro metro station is 2 min away also , in total it was really very nice experience

Nothing at all to complaint about

Clean, bed and sheets very comfortable, attractive room, close to metro, helpful and friendly staff, restaurant and bar available, pleasant and quiet.

Location was much farther from Milano Centrale Station than indicated on booking.com; so instead of walking we had to ride in a cab for 20 minutes, as we were not quite comfortable with the metro right off, hauling luggage, etc. We were leaving the next morning so thought we were getting a hotel within 0.3 km of the station. Additionally, ，the breakfast was NOT free, as indicated on booking.com. It was a very noisy part of town- sirens all night! The shower was definitely not user friendly, either.

Location was perfect regarding what I was coming to do. The hotel is "fun" and the people really nice and helping. It was a very pleasant stay

If I would have to be picky, I would say : -> I could hear the traffic outside. It did not affect my sleep, but I could hear loud cars and trucks -> I don't use the lifts; I use the stairs ... very complicated, angular and hard stairs :( -> the translated emails (in French) I received were very bad, almost non polite. I would have expected better from BestWestern. Either you have some real French translator people, or you just communicate in English. Please.

The cleanliness was exceptional; the cleaning crew deserves a compliment, because they really took cleaning the room to heart. Although the hotel was somewhat further from the city center, it was surrounded by local restaurants and we got free bikes from the hotel, which made it a breeze to visit Milan. In addition, the metro and a big supermarket were nearby, making our stay easy. The breakfast team was also incredibly friendly and the spread was very good. The bathroom was clearly renovated and the shower was a standout experience. Very good & silent airconditioning.

Because the hotel is close to a major road, there was quite a bit of noise. However, earplugs (which we always bring) were sufficient to block out the noise. The other minor thing, was the lack of a rack to put toiletries on in the bathroom.

the hotel is approx. 100 meters from a metro station, what makes the location really convenient. what's more, there is a supermarket just round the corner. the staff is professional and very helpful. there are extra facilities in the room and in the hotel lobby + a restaurant. we liked the breakfast very much and were surprised with so many options available (you could even make a fresh fruit/vegetable juice!).

the bathroom was small, so not very comfortable, but still had everything you need. the wifi didn't work perfectly, yet enough to look through news pages (but not yt or maps). i didn't understand why you needed to leave your email address at the check in..

Everything was excellent, from before the date of our stay until checkout. The hotel even allowed us to store our luggages 2 days prior since we need to travel to Paris first. The welcome drinks, the hotel's condition, room's condition, employees friendliness & hospitality are all excellent! Most importantly the location is very near to Metro station (Turro) & next to a 24-hours Carrefour are the best advantage. Totally value for money.

NIL

Very good location - near Metro station, next door to a 24/7 supermarket, few nice restaurants nearby. The room was very nice and clean. Great value for money. Nice bar in the lobby. Will definitely come back, hopefully the hiccups (see below) will be gone then.

The breakfast was simply a disaster. Wide choice of nice food and drinks, but the whole hall was sinking in dirty dishes. We couldn't find a clean spot for over 30 minutes. The staff absolutely didn't care at all, didn't provide clean cuttlery when requested. So we ended up eating on a dirty place with our hands!!! When we were leaving the breakfast hall, there was a slight sign of someone trying to pick up the dishes, with tempo close to sloth. Very, very bad impression in otherwise very good hotel.

The hotel is very close to Turro metro station, linea rossa, and has a 24/7 Carrefour nearby. Nice and clean rooms, comfy bed, smart TV, fridge, coffee/tea facilities. Very good breakfast

Room wifi and conference center wifi was not so great. Restaurant options are not very tempting, coffee not so great. It will be useful to have a free bottle of water into the room and some info about the city's tourist attractions and nearby options

Staff very friendly, rooms were clean and comfortable with good amount of space. Although a bit out from city centre, metro was just a few minute walk away which takes you into central within 15-20 minutes.

One of our rooms had a few cockroaches, staff tried to help with fumigation but didn't seem to work.

The room was great, quite big, especially since it was for 3 persons. The bathroom was well equipped with everything one might need. The amenities provided by the hotel (water, tea, coffee) were a nice gesture. Great breakfast. Nice, welcoming and helpful staff.

There is nothing I didn't like or enjoy.